Topic Title: Radeon 6800M + Windows 8.1 - Envy 17 Post October 2011
Topic Summary: Blank screen at login
Created On: 10/22/2013 10:47 AM
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 10/22/2013 10:47 AM
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Daymon74
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I have an HP Envy 17 which was purchased prior to October 2011 which means HP doesn't officially support Windows 8 on this device, and only provides driver updates for Radeon HD 6800M series on Windows 7 prior to Envy 17 models purchased before the October 2011 date (stupid, I know).I was able to get everything working ok in Windows 8, but cannot upgrade to Windows 8.1. All I get is a blank black screen, and no cursor when Windows boots up to the login screen under Windows 8.1. I do get sound though!I've tried to most recent drivers from the AMD website, and even tried the beta drivers for M series. Nothing has worked up to this point. I'm hoping someone from AMD could look into this, and provide a work around, or maybe another user with the same problem has found a fix.I have the intel HD graphics 3000 + Radeon HD 6800M with switchable graphics. I've tried turning the power saving features off on both. I still have the same effect.Thanks in advance!
 10/22/2013 11:38 AM
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stumped
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Why don't you stay with what works? You have a non-supported OS that you got working under Win8....stay with it.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit *Gateway HD2401 24" 2ms 1920x1200  ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit  



* A clear conscience is usually a sign of bad memory *

 10/22/2013 11:59 AM
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Daymon74
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Because I want to use the features available in 8.1. I paid a lot of money for this computer which is barely over two years old, and the fact that I can't update is unacceptable. Even Windows 8 has issues.... I just got it to work "most" of the time.
 10/22/2013 01:08 PM
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stumped
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Quote "" I have an HP Envy 17 which was purchased prior to October 2011 which means HP doesn't officially support Windows 8 on this device, and only provides driver updates for Radeon HD 6800M series on Windows 7 prior to Envy 17 models purchased before the October 2011 date (stupid, I know).""

If your computer manufacturer can't help you, why do you think AMD can? Read the sticky about Mobility Drivers.

 

Then buy a new computer....laptops go obsolete and there is nothing you can do about it.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit *Gateway HD2401 24" 2ms 1920x1200  ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit  



* A clear conscience is usually a sign of bad memory *

 10/22/2013 01:37 PM
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Daymon74
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Please don't hijack my thread. It makes it hard for those with something useful to say to chime in. For the record I have no plans of buying a new laptop right now, and that is not a solution to my problem.
 10/22/2013 01:44 PM
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stumped
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Can you read?

" If installing an operating system other than the one currently supported by the notebook, the notebook may not meet all requirements. As such supported graphics drivers may not be available."



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit *Gateway HD2401 24" 2ms 1920x1200  ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit  



* A clear conscience is usually a sign of bad memory *

 10/22/2013 02:02 PM
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Marc@AMD
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If HP does not support Windows 8 on your notebook.  Therefore, (officially) AMD does not provide support.  Unfortunately, I don't have any suggestions for you, but perhaps someone from the forum community may have a suggestion to help.

;Marc



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The information presented in this do*****ent is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied.

 10/22/2013 02:29 PM
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Daymon74
Peon

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That's what I'm hoping for. A workaround.
 10/22/2013 02:40 PM
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stumped
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Envy laptop forum

http://forum.notebookreview.com/hp-compaq/



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit *Gateway HD2401 24" 2ms 1920x1200  ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit  



* A clear conscience is usually a sign of bad memory *

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