Topic Title: Radeon 6800M + Windows 8.1 - Envy 17 Post October 2011
Topic Summary: Blank screen at login
Created On: 10/22/2013 10:47 AM
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 10/22/2013 10:47 AM
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Daymon74
Peon

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Joined: 10/22/2013

I have an HP Envy 17 which was purchased prior to October 2011 which means HP doesn't officially support Windows 8 on this device, and only provides driver updates for Radeon HD 6800M series on Windows 7 prior to Envy 17 models purchased before the October 2011 date (stupid, I know).I was able to get everything working ok in Windows 8, but cannot upgrade to Windows 8.1. All I get is a blank black screen, and no cursor when Windows boots up to the login screen under Windows 8.1. I do get sound though!I've tried to most recent drivers from the AMD website, and even tried the beta drivers for M series. Nothing has worked up to this point. I'm hoping someone from AMD could look into this, and provide a work around, or maybe another user with the same problem has found a fix.I have the intel HD graphics 3000 + Radeon HD 6800M with switchable graphics. I've tried turning the power saving features off on both. I still have the same effect.Thanks in advance!
 10/22/2013 11:38 AM
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stumped
Wizard

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Why don't you stay with what works? You have a non-supported OS that you got working under Win8....stay with it.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 * A clear conscience is usually a sign of bad memory *

 10/22/2013 11:59 AM
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Daymon74
Peon

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Because I want to use the features available in 8.1. I paid a lot of money for this computer which is barely over two years old, and the fact that I can't update is unacceptable. Even Windows 8 has issues.... I just got it to work "most" of the time.
 10/22/2013 01:08 PM
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stumped
Wizard

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Quote "" I have an HP Envy 17 which was purchased prior to October 2011 which means HP doesn't officially support Windows 8 on this device, and only provides driver updates for Radeon HD 6800M series on Windows 7 prior to Envy 17 models purchased before the October 2011 date (stupid, I know).""

If your computer manufacturer can't help you, why do you think AMD can? Read the sticky about Mobility Drivers.

 

Then buy a new computer....laptops go obsolete and there is nothing you can do about it.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 * A clear conscience is usually a sign of bad memory *

 10/22/2013 01:37 PM
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Daymon74
Peon

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Please don't hijack my thread. It makes it hard for those with something useful to say to chime in. For the record I have no plans of buying a new laptop right now, and that is not a solution to my problem.
 10/22/2013 01:44 PM
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stumped
Wizard

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Joined: 11/13/2009

Can you read?

" If installing an operating system other than the one currently supported by the notebook, the notebook may not meet all requirements. As such supported graphics drivers may not be available."



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 * A clear conscience is usually a sign of bad memory *

 10/22/2013 02:02 PM
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Marc@AMD
Forum Moderator

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If HP does not support Windows 8 on your notebook.  Therefore, (officially) AMD does not provide support.  Unfortunately, I don't have any suggestions for you, but perhaps someone from the forum community may have a suggestion to help.

;Marc



-------------------------

AMD Customer Care

The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied.

 10/22/2013 02:29 PM
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Daymon74
Peon

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That's what I'm hoping for. A workaround.
 10/22/2013 02:40 PM
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stumped
Wizard

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Envy laptop forum

http://forum.notebookreview.com/hp-compaq/



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 * A clear conscience is usually a sign of bad memory *

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