Topic Title: Issues with catalyst mobility whql driver download
Topic Summary: Report a fatal error with the AMD download center
Created On: 11/05/2013 03:04 AM
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 11/05/2013 03:04 AM
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quantrus
Peon

Posts: 17
Joined: 07/12/2013

Describing the problem:

I have the mobile graphics card AMD Radeon HD 8730M and want to download the latest driver. I turn to the download center:

step 1: notebook graphics;

step 2: Radeon HD series;

step 3: Radeon HD 8xxxM Series;

step 4: Windows 8 64-bit

Result: http://support.amd.com/en-us/download/mobile?os=Windows%208%20-%2064

"AMD Mobility Radeon™ Driver Verification Tool"

This offer me download download utility "catalyst_mobility_64-bit_util.exe". When I run this utility and click the "download", the application crash every time(!).

On OEM's websites available outdated drivers from 2011-2012 years! AMD released universal mobility driver 13-12 whql.  But it's can't be downloaded using by AMD download center! Download center suggest "AMD Mobility Radeon™ Driver Verification Tool", which crash every time. Direct link to dowload mobility catalyst whql isn't exists in download center (for desktops available, but mobility - no).

Request to the AMD website curators of thread "drivers + download center": replace the link instead of bad "catalyst_mobility_64-bit_util.exe" for a direct link to download the driver, please.

Thanks.

 

For users

Direct link to download 13.12 catalyst mobility whql:

http://www2.ati.com/DriverS/mobile/13-12_mobility_win7_win8_64_dd_ccc_whql.exe

(works only on AMD's websites; otherwise, use download-manager)



Edited: 12/23/2013 at 07:12 AM by quantrus
 11/05/2013 06:38 AM
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stumped
Wizard

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I have no clue what your talking about, but follow steps 1-5 and manually download your driver suite. Do not use the "auto-detect and install".



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 12/04/2013 05:10 AM
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quantrus
Peon

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Joined: 07/12/2013

step 1: notebook graphics;

step 2: Radeon HD series;

step 3: Radeon HD 8xxxM Series;

step 4: Windows 8 64-bit

Result: http://support.amd.com/en-us/download/mobile?os=Windows%208%20-%2064

AMD Mobility Radeon™ Driver Verification Tool



 

 12/04/2013 05:15 AM
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quantrus
Peon

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Step 1 - 3 from my prev comment

Step 4: Win 8.1 64-bit

Result: http://support.amd.com/en-us/download/mobile?os=Windows%208.1%20-%2064

The following notebooks are not compatible with this tool:
Notebooks equipped with switchable graphics

For more information see AMD Knowledge Base Article:

 12/04/2013 05:18 AM
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quantrus
Peon

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Joined: 07/12/2013

Direct link for the latest catalyst mobility I found using by the 3rd-party website.

http://www2.ati.com/DriverS/mobile/13-9_mobility_win7_win8_64_dd_ccc_whql.exe

 12/19/2013 11:27 PM
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quantrus
Peon

Posts: 17
Joined: 07/12/2013

Catalyst 13-12 mobility whql direct link to download:

http://www2.ati.com/DriverS/mobile/13-12_mobility_win7_win8_64_dd_ccc_whql.exe

 

 12/20/2013 03:56 AM
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kilara1988
Peon

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Joined: 12/20/2013

There is a problem with downloading the 13.12 mobile drivers.

When i folow the 1-5 steps:

1.notebook graphics

2.radeon hd series

3.mobility radeon hd 5xxx series

4.Windows 7 64bit

5.display

i get to the drivers page and am told to download the "AMD Mobility Radeon™ Driver Verification Tool" which is the "catalyst_mobility_64-bit_util.exe" which downloads the actual driver package.

http://imgbox.com/abh8CF1b

When i install the mobility utility and run it and press the start download button,it downloads a correctly named(13-12_mobility_win7_win8_64_dd_ccc_whql.exe),but not working file that is about 46KB-48KB.Clicking Install from the utility or manualy runing this bogus driver package file is not working.

http://imgbox.com/aceuCbX1

http://imgbox.com/adglqLyT

So we can't download the mobile drivers at present.



Edited: 12/20/2013 at 04:17 AM by kilara1988
 12/20/2013 06:28 AM
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quantrus
Peon

Posts: 17
Joined: 07/12/2013

updated 1st post

 12/20/2013 11:15 AM
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stumped
Wizard

Posts: 7852
Joined: 11/13/2009

I suggest you follow the advice in this thread.

http://forums.amd.com/game/messageview.cfm?catid=448&threadid=170251&enterthread=y



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 12/23/2013 06:58 AM
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quantrus
Peon

Posts: 17
Joined: 07/12/2013

stumped, are you want to recall me about this? On OEM's websites available outdated drivers from 2011-2012 years! AMD released universal mobility driver 13-12 whql.  But it's can't be downloaded using by AMD download center! Download center suggest "AMD Mobility Radeon™ Driver Verification Tool", which crash every time. Direct link to dowload mobility catalyst whql isn't exists in download center (for desktops available, but mobility - no).



Edited: 12/23/2013 at 07:09 AM by quantrus
 01/09/2014 02:04 PM
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lukasware
Peon

Posts: 1
Joined: 01/09/2014

I have the same issue...the 13.2 driver verification tool downloads a corrupt file (20-40MB not 200MB).

so it must be my pc right?  Tried another.

Went to another location and used a desktop to download the driver...but of course the "driver verification tool" won't download a single byte of a mobile driver on a desktop.

so I used the direct link on the "suspect" laptops and succesfully downloaded and installed 13.2 using QUANTRUS' DIRECT LINK...

 

thank you Quantrus!

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