Topic Title: Win8.1 Dell laptop having sleep/wake issues
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Created On: 04/16/2014 03:01 PM
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 04/16/2014 03:01 PM
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anc
Peon

Posts: 3
Joined: 04/14/2014

After installing the 13.12 AMD bundle, the laptop exhibits weird behavior while going into sleep or resuming from it..


        Operating System
            Windows 8.1 Single Language 64-bit
        CPU
            Intel Core i7 4500U @ 1.80GHz    45 °C
            Haswell ULT 22nm Technology
        RAM
            8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
        Motherboard
            Dell Inc. 0DVDJW (U3E1)
        Graphics
            Generic PnP Monitor (1366x768@60Hz)
            Intel HD Graphics Family (Dell)
            2048MB ATI AMD Radeon HD 8800M Series (Dell)

 

Brand new laptop with AMD8850M 2GB GDDR5.

Downloaded all windows updates. Updated AMD Graphics driver to 13.12

When tapping the power button.. the screen would blank out.. but the LEDs would all be on indicating that the machine hasn't entered sleep mode. Tapping the power button DOES NOT bring the screen back... only option left was to long press Power to force boot the laptop

The internet has a long wake of similar posts. Did multiple rounds of driver clean and reinstall.

Here's what I see:

  • Both intel and amd drivers uninstall (MS Basic display) : Sleep works perfectly
  • With intel driver installed (v10.18.10.3412) + No Amd driver : Sleep works differently. Tapping power sends the machine into hibernation of sorts.. all LEDs off. Tapping power again resumes the machine back also.
  • Intel (v10.18.10.3412) + the AMD 13.12 bundle (clean) : sleep problem is back again. Shutdown also hangs. Force reboot shows an error in event log. Bugcheck 0x113 failure... Spun up windbg and opened up the associated memory dump. Contents as shown below.


Edited: 04/16/2014 at 03:10 PM by anc
 04/16/2014 03:18 PM
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anc
Peon

Posts: 3
Joined: 04/14/2014

 

Callstack

1: kd> kc
Call Site
nt!KeBugCheckEx
watchdog!WdLogEvent5_WdCriticalError
dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB
igdkmd64
igdkmd64
nt!IopProcessWorkItem
nt!ExpWorkerThread
nt!PspSystemThreadStartup
nt!KiStartSystemThread


!analyze -v

 

VIDEO_DXGKRNL_FATAL_ERROR (113)

DPC_WATCHDOG_VIOLATION (133)
The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
or above.
Arguments:
Arg1: 0000000000000001, The system *****ulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000001e00, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


DPC_TIMEOUT_TYPE:  DPC_QUEUE_EXECUTION_TIMEOUT_EXCEEDED

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x133

PROCESS_NAME:  System

CURRENT_IRQL:  d

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

STACK_COMMAND:  kb

FOLLOWUP_IP:
dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB+44
fffff800`01c8cefc 4869cf08020000  imul    rcx,rdi,208h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB+44

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgkrnl

IMAGE_NAME:  dxgkrnl.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52cbac50

BUCKET_ID_FUNC_OFFSET:  44

FAILURE_BUCKET_ID:  0x113_dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB

BUCKET_ID:  0x113_dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x113_dxgkrnl!dxgadapter::setpowercomponentactivecb

FAILURE_ID_HASH:  {e8253e80-8827-02a0-2ed9-269d46938eb3}


 

 

 04/16/2014 03:21 PM
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anc
Peon

Posts: 3
Joined: 04/14/2014

Trial and error helped me zone in on a workaround for the shutdown hang

Win8.1 search "Power Options" > Choose what the power button does > Uncheck  "Turn on fast shutdown"

(You may need admin access to change it).

  • Post this the shutdown is smooth-graceful.
  • Sleep and resume works as expected too 

Jinxed it!

If the display turns off after few mins due to inactivity, once again can't wake it up. Have to force shutdown via the power key long press This is messed up.

Any ideas on how to fix this ?

Hope this is fixed soon.. I just spent 2 days wrestling with this... exhausting. Hope this saves the next person some time..

 

 



Edited: 04/16/2014 at 04:27 PM by anc
 06/01/2014 04:25 PM
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netmasque
Peon

Posts: 1
Joined: 06/01/2014

Even I am facing the problem.

Dell provides ATI driver ver 13.151.0.0 for my Notebook. The OS works fine with it. However, the graphics performance of the ATI 8670M card is poor with this driver. I removed graphic drivers with amdcleanuputility I have downloaded/installed and tested the version 14.4 of the driver from AMD web site and it provides a lot better graphics performance with the same card.

However, on clicking "Shut Down" the laptop doesn't exactly shut down. The LEDs are still on and the screen goes blank and the notebook becomes hot. It doesn't even wake up. The same happens when the system is in sleep mode. Doesn't wake up. The only way to shut down is long pressing the power button.

I confirmed the performance by various benchmarks. I have installed all the other latest drivers for Win 8.1 64 bit from dell support including bios, Intel HD Graphics and Video_AMD_W8.14_X01_A00_Setup-6GGGM_ZPE. I even talked to dell support but of no avail. I asked them to escalate the issue and get it resolved in consultation with AMD.

Now I have tried to contact the AMD tech support. Not sure if there will be an outcome. This is frustating. I'm eagerly waiting for a resolution.



-------------------------

Dell Inspiron 15R 5537
Core i5-4200U 2.30 GHz|6 GB RAM|Radeon HD8670M 2GB|Win 8.1 SL 64 Bit

 06/01/2014 04:53 PM
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stumped
Wizard

Posts: 7210
Joined: 11/13/2009

Originally posted by: anc After installing the 13.12 AMD bundle, the laptop exhibits weird behavior while going into sleep or resuming from it..

 

        Operating System             Windows 8.1 Single Language 64-bit         CPU             Intel Core i7 4500U @ 1.80GHz    45 °C             Haswell ULT 22nm Technology         RAM             8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)         Motherboard             Dell Inc. 0DVDJW (U3E1)         Graphics             Generic PnP Monitor (1366x768@60Hz)             Intel HD Graphics Family (Dell)             2048MB ATI AMD Radeon HD 8800M Series (Dell)

 

 

 

Brand new laptop with AMD8850M 2GB GDDR5.

 

Downloaded all windows updates. Updated AMD Graphics driver to 13.12

 

When tapping the power button.. the screen would blank out.. but the LEDs would all be on indicating that the machine hasn't entered sleep mode. Tapping the power button DOES NOT bring the screen back... only option left was to long press Power to force boot the laptop

 

The internet has a long wake of similar posts. Did multiple rounds of driver clean and reinstall.

 

Here's what I see:

 

  • Both intel and amd drivers uninstall (MS Basic display) : Sleep works perfectly
  • With intel driver installed (v10.18.10.3412) + No Amd driver : Sleep works differently. Tapping power sends the machine into hibernation of sorts.. all LEDs off. Tapping power again resumes the machine back also.
  • Intel (v10.18.10.3412) + the AMD 13.12 bundle (clean) : sleep problem is back again. Shutdown also hangs. Force reboot shows an error in event log. Bugcheck 0x113 failure... Spun up windbg and opened up the associated memory dump. Contents as shown below.

 

Did you go to the Intel support site? Run their driver update tool...I have found some updates there that wasn't offered on the HP support site.

 

https://downloadcenter.intel.com/default.aspx

 



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

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