Topic Title: Driver Download
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Created On: 06/14/2014 01:13 AM
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 06/14/2014 01:13 AM
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phillipamd
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Joined: 06/14/2014

So im trying to update my driver and here is the issue I am having:

I have a Windows 7-64 bit  Radeon HD 6870M Series and it suggest that the best driver is 14-4-mobility-win7-win8-win8. 1-64-dd-ccc-whql.exe

I have done the http://support.amd.com/en-us/download search and the catalysts dont seem to work and destroy my computeres resolution as well. At this point I cant tell if I need a update or not.

 06/14/2014 01:26 AM
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stumped
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Joined: 11/13/2009

If you have issues after installing AMD driver suites, this is one method you can try.

To perform a 'clean install' of AMD graphics drivers:

You should make a system restore point before attempting, just in case

1. IMPORTANT: All Windows Updates should be current, including the 'optional/suggested' updates
2. IMPORTANT: Disable all anti-virus/ad blockers/anti-malware/ anti-anything before trying to install
3. IMPORTANT: Netframework is required and must be the latest version. (from Windows Update)

Download the drivers for your computer to the desktop. Follow steps 1-5 ( http://support.amd.com/en-us/download ).
 Do not use 'auto-detect and install.

Delete existing drivers from your computer:

In computer control panel select 'uninstall a program'
For computers with Intel processors:
Select AMD install manager and choose 'express uninstall all AMD software'
Including the install manager.

For computers with AMD processors:
Select AMD install manager and 'custom uninstall' the graphics drivers and CCC only.

 Reboot

Install the new driver suite.

Reboot



NOTE! Certain laptop configurations are not compatible with AMD's Mobility Catalyst™ Driver.
      AMD provides graphics drivers for most laptop brands and models for the Mobility Radeon™ HD series of graphics cards.
      If the AMD Mobility Radeon Driver Verification tool reports that the hardware is incompatible, then the notebook manufacturer is the exclusive provider of the graphics drivers for your notebook. (GPU-28041)
      Sony, Toshiba, and Panasonic will not accept generic drivers. Get drivers from manufacturers support site.
      Laptops with 'switchable' graphics must use manufacturer supplied drivers.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 06/14/2014 02:52 AM
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phillipamd
Peon

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I am not able to run the  AMD's Mobility Catalyst™ Driver, to download the driver- that is my problem. How do I fix this?

 06/14/2014 04:44 AM
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stumped
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On your computer, go to control panel, uninstall a program > select AMD install manager then follow the guide depending on your processor type.

What are you talking about...do you mean you downloaded the drivers and can't install them ? What?



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 07/13/2014 12:10 AM
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stumped
Wizard

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Joined: 11/13/2009

Originally posted by: phillipamd When I fill out  it takes me to and the AMD Mobility Radeon tm Driver does not work on my laptop. I am unsure how to even download the drivers onto my computer. When I try to download the suite , it destorys my computers resolution and then does not detect that a driver needs to be updated, but I know it needs to.

 

Take your laptop tom someone who can help you do this.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 07/13/2014 12:47 AM
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phillipamd
Peon

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Joined: 06/14/2014

When I fill out  it takes me to and the AMD Mobility Radeon tm Driver does not work on my laptop. I am unsure how to even download the drivers onto my computer. When I try to download the suite , it destorys my computers resolution and then does not detect that a driver needs to be updated, but I know it needs to.

 07/14/2014 05:24 AM
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luongtho
Peon

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Joined: 06/16/2014

I'm trying to looking for drive for Toshiba Sattelite L40-A but not found , who can help me?

 07/18/2014 05:14 PM
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stumped
Wizard

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Joined: 11/13/2009

Originally posted by: luongtho I'm trying to looking for drive for Toshiba Sattelite L40-A but not found , who can help me?

Toshiba laptops can not use AMD generic drivers. You must get them from Toshiba. Please read the 'UPDATING MOBILITY DRIVERS' sticky.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

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