Topic Title: Problems with installing newest version (14.4)
Topic Summary:
Created On: 06/16/2014 09:33 AM
Status: Post and Reply
Linear : Threading : Single : Branch
Search Topic Search Topic
Topic Tools Topic Tools
View similar topics View similar topics
View topic in raw text format. Print this topic.
 06/16/2014 09:33 AM
User is offline View Users Profile Print this message

Author Icon
LuukS
Peon

Posts: 2
Joined: 06/16/2014

Hello,

Graphics Card

- ATI Mobility Radeon HD 5400 series
- No overclocking

AMD Catalyst Driver Version, and Driver History
- driver package: 12.104-130328a-156635C-ATI
- Catalyst-version: 13.4
- Advanced Micro Devices, Inc.
- Version 2D program 8.01.01.1295
- Direct 3D-version: 9.14.10.0969
- OpenGL-version: 6.14.10.12217
- Version Catalyst Control Center: 2013.0328.2218.38225 


Operating System
- Windows 7 64 bits, latest updates

Issue Details

I can't update my graphic driver. The "AMD Gaming Evolved" app keeps saying there is an update available. It says i'm using the 13.4 version.

Also, everytime i start up my laptop, i get a message which says something about my desktop, which i don't understand.

Also, whenever I switch off my laptop, I get about 9 times an error from raptr which i can not see, but my pc says it's an active program.

Also, i can only see AMD Catalyst Install Manager, and i thought there needed to be more programs.


Motherboard or System Make & Model
- Acer Aspire 7740

Power Supply

Hipro HP-A0652R3B (65W output - 50-60Hz input)

Display Device(s) and Connection(s) Used
None

Applications and Games

- The Raptr app (I think)
- AMD Gaming Evolved app

Additional Details
- I ran an full scan with Avast! Anti-Virus and no virusses where found.

 

Greetings,

Luuk

 06/16/2014 09:54 AM
User is offline View Users Profile Print this message

Author Icon
stumped
Wizard

Posts: 7075
Joined: 11/13/2009

If your going to use raptr/gaming evolved, then disable the check for new drivers. You need to do a clean install of your drivers...here is a guide:Note..before you try to install new drivers, run Windows Update and install the relevant 'optional' and 'recommended' updates.

 

 To perform a 'clean install' of AMD graphics drivers:

1. IMPORTANT: All Windows Updates should be current, including the 'optional/suggested' updates
2. IMPORTANT: Disable all anti-virus/ad blockers/anti-malware/ anti-anything before trying to install
3. IMPORTANT: Netframework is required and must be the latest version. (from Windows Update)

If you do not follow the above steps, do not even try to update your graphics card.

Create a system restore point before, just in case.

Download the drivers for your computer to the desktop. Follow steps 1-5 ( http://support.amd.com/en-us/download ).
 Do not use 'auto-detect and install.

Delete existing drivers from your computer:

In computer control panel select 'uninstall a program'

For computers with Intel processors:
Select AMD install manager and choose 'express uninstall all AMD software'
Including the install manager.

For computers with AMD processors:
Select AMD install manager and 'custom uninstall' the graphics drivers and CCC only.

Reboot into 'safe mode'
In safe mode run Driver Fusion  http://treexy.com/ (free version-don't worry about the two entries not uninstalled unless you buy the full program).
Select AMD graphics, analyse and delete all it finds.

Reboot

Install the new driver suite.

 Reboot

 



NOTE! Certain laptop configurations are not compatible with AMD's Mobility Catalyst™ Driver.
      AMD provides graphics drivers for most laptop brands and models for the Mobility Radeon™ HD series of graphics cards.
      If the AMD Mobility Radeon Driver Verification tool reports that the hardware is incompatible, then the notebook manufacturer is the exclusive provider of the graphics drivers for your notebook. (GPU-28041)
      Sony, Toshiba, and Panasonic will not accept generic drivers. Get drivers from manufacturers support site.
      Laptops with 'switchable' graphics must use manufacturer supplied drivers.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 * A clear conscience is usually a sign of bad memory *

 06/19/2014 02:15 PM
User is offline View Users Profile Print this message

Author Icon
LuukS
Peon

Posts: 2
Joined: 06/16/2014

I've red the installation guide, so i knew and did this already multiple times

 06/19/2014 03:18 PM
User is offline View Users Profile Print this message

Author Icon
backFireX64
Elite

Posts: 1038
Joined: 11/14/2010

Isn't raptr the same as the gaming evolved app ?

If it is, uninstall it and do a clean install of drivers with "custom install" selected during installation.

Then untick the last (raptr/ gaming evolved) and continue with the installation.



-------------------------

gigabyte X58A-UD3R rev.2, core i7 975 3.9ghz (stock voltage), windows 8.1 64-bit, corsair 12gb DDR3 1600mhz 7-7-7-20 RAM, sapphire HD 6990 (stock clocks), coolermaster ultimate 900w PSU.
amd catalyst 14.6 RC2 june23

 06/19/2014 04:27 PM
User is offline View Users Profile Print this message

Author Icon
stumped
Wizard

Posts: 7075
Joined: 11/13/2009

Originally posted by: backFireX64 Isn't raptr the same as the gaming evolved app ?

 

If it is, uninstall it and do a clean install of drivers with "custom install" selected during installation.

 

Then untick the last (raptr/ gaming evolved) and continue with the installation.

 

That won't work if raptr/gaming evolved has been installed previously. You have to remove 'gaming evolved' using remove a program..then you have to go into the registry and search for Raptr. There will be 3-4 instances of it.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 * A clear conscience is usually a sign of bad memory *

 06/19/2014 04:34 PM
User is offline View Users Profile Print this message

Author Icon
backFireX64
Elite

Posts: 1038
Joined: 11/14/2010

Oh, i usually have my cleaning software do that for me......

 

I only touch registry rarely and when i have to, but good point.



-------------------------

gigabyte X58A-UD3R rev.2, core i7 975 3.9ghz (stock voltage), windows 8.1 64-bit, corsair 12gb DDR3 1600mhz 7-7-7-20 RAM, sapphire HD 6990 (stock clocks), coolermaster ultimate 900w PSU.
amd catalyst 14.6 RC2 june23

 06/19/2014 04:42 PM
User is offline View Users Profile Print this message

Author Icon
stumped
Wizard

Posts: 7075
Joined: 11/13/2009

Originally posted by: backFireX64 Oh, i usually have my cleaning software do that for me......

 

 

 

I only touch registry rarely and when i have to, but good point.

 

Try it...it wont work.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 * A clear conscience is usually a sign of bad memory *

 06/19/2014 05:02 PM
User is offline View Users Profile Print this message

Author Icon
backFireX64
Elite

Posts: 1038
Joined: 11/14/2010

You are right.

 

Well, i searched the registry and there were 7 references to raptr left from a previous (conscious) installation of the program, even though i had manually uninstalled raptr before installing my current beta drivers.

The registry entries were harmless location/ history logs anyway, but my cleaning software usually clean thoroughly that kind of s**t.

Sneaky little f***er............ i hate crapware.

 

 



-------------------------

gigabyte X58A-UD3R rev.2, core i7 975 3.9ghz (stock voltage), windows 8.1 64-bit, corsair 12gb DDR3 1600mhz 7-7-7-20 RAM, sapphire HD 6990 (stock clocks), coolermaster ultimate 900w PSU.
amd catalyst 14.6 RC2 june23

Statistics
84304 users are registered to the AMD Support and Game forum.
There are currently 1 users logged in.

FuseTalk Hosting Executive Plan v3.2 - © 1999-2014 FuseTalk Inc. All rights reserved.