Topic Title: Mobility Radeon Driver 14.4 Problem
Topic Summary:
Created On: 08/31/2014 06:59 PM
Status: Post and Reply
Linear : Threading : Single : Branch
Search Topic Search Topic
Topic Tools Topic Tools
View similar topics View similar topics
View topic in raw text format. Print this topic.
 08/31/2014 06:59 PM
User is offline View Users Profile Print this message

Author Icon
DanLambey
Peon

Posts: 2
Joined: 08/31/2014

Laptop Information:
Dell Inspiron 15R N5010
Windows 8.1 Pro x64
Intel Core i3-380M (2.53Ghz,3M,Dual Core)
ATI Mobility Radeon HD5650, 128-Bit, 1GB, DDR3 64Mx16x8pcs

 

Hi, thanks for taking the time to check this out.

I upgraded my laptop from Windows 7 to Windows 8.1 earlier this year and ran with display driver 13.251 on my video card without trouble. When I updated my display driver to 14.4 my laptop started suffering crippling video card errors and crashes under general use (a few tabs of web browsing). I rolled my driver back but the problems continued. I performed several hardware tests and found no hardware faults so I completely reinstalled Windows. Running on the Microsoft Basic Display driver on my fresh Windows install there are no problems, but as soon as I installed the 14.4 display driver the problems started again.

I've reinstalled Windows again and now I want to install the 13.251 driver which I know worked before. I downloaded the previous driver from here but when I run the install manager it doesn't install the video card driver. I tried to install manually from device manager but it insists there are no compatible upgrades in the extracted folder, and trying to run setup for the specific driver file aborts and says my system is not compatible. It seems that the only driver 'compatible' with my system is 14.4 but it doesn't work, and the old one definitely does.

I'd really appreciate any help with fixing the problem with the 14.4 driver or just installing the previous one. Thanks for your time and help,

Chers,
Dan 

p.s. I also ran a GPU temperature monitor to check there was no overheating causing crashing, and I can provide images of the crash in action if that's useful to anyone. Thanks again.

 09/01/2014 10:39 AM
User is offline View Users Profile Print this message

Author Icon
stumped
Wizard

Posts: 7278
Joined: 11/13/2009

The first question is...did you check with Dell before you upgraded to 8.1? All manufacturers have a list of which laptops can..and cannot..be upgraded. There are some that can upgrade to Win 8...but not 8.1.

EDIT: With a little searching...NO your laptop does not support Windows 8.1.

Article Number

 GPU-28041 

 

 Starting with Catalyst 10.3, AMD offers support for all discrete Mobility GPUs, so long as the system builder doesn’t opt out of support. Currently, Sony, Toshiba, and Fujitsu are asking that their products not be updated by the new drivers.

 

The AMD Mobility Radeon™ graphics driver supplied by the notebook manufacturer is customized for the built-in display and the features and functions specific to the notebook. It is recommended to use the drivers provided by the notebook manufacturer.
 
If installing an operating system other than the one currently supported by the notebook, the notebook may not meet all requirements. As such supported graphics drivers may not be available.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *



Edited: 09/01/2014 at 11:14 AM by stumped
 09/01/2014 02:52 PM
User is offline View Users Profile Print this message

Author Icon
DanLambey
Peon

Posts: 2
Joined: 08/31/2014

Hey thanks for your reply.

I checked up and although upgrading wasn't being officially supported by Dell I read that people weren't having problems with upgrading using the drivers available (at the time) and decided it'd be worth getting the upgrade so I could develop Windows Phone 8 apps.

As I say, it worked perfectly for some time on the old driver and I just want to be able to go back to that configuration. How is it that I can install the 14.4 driver but not the 13.251 seeing as my laptop shouldn't support Windows 8.1 at all? Seems strange that it would accept the newer one that doesn't work as compatible and not the old one that does. Is it some sort of security issue?

Thanks for your help,

Dan

 09/01/2014 03:23 PM
User is offline View Users Profile Print this message

Author Icon
stumped
Wizard

Posts: 7278
Joined: 11/13/2009

Nope....and goofle is full of people with the same laptop bitching about the same thing. You can go back to Windows 8.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 09/02/2014 06:34 AM
User is offline View Users Profile Print this message

Author Icon
Guroshibu
Peon

Posts: 1
Joined: 09/02/2014

Laptop HP 6c50er
ATI Mobility Radeon HD7470M
Intel HD3000 
Windows 7 Home Professional 

When i install new version of Catalyst my video card is defined as HD6400M series. Switching between graphics cards not working.
What can i do? 



-------------------------
Web-admin in KM Tonar
Statistics
86511 users are registered to the AMD Support and Game forum.
There are currently 9 users logged in.

FuseTalk Hosting Executive Plan v3.2 - © 1999-2014 FuseTalk Inc. All rights reserved.