Topic Title: CPU & GPU usage dropping suddenly in games
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Created On: 11/04/2012 06:52 PM
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 11/04/2012 06:52 PM
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SoliceTK
Peon

Posts: 5
Joined: 11/04/2012

The problem started around last week. I noticed games that I usually play would start freezing for short periods of time. I've been searching for what the problem could be and I came across the "AMD System Monitor" program. As I ran the System Monitor I saw that the percentages and colored bars would fall to the bottom as soon as the game would freeze up.

I've also recorded the sessions from 2 games using AMD System Monitor  as this was happening. Will these be of any help?

Specs (Taken from DXdiag)

------------------
System Information
------------------
Time of this report: 11/4/2012, 15:46:40
       Machine name: SOLICETK-PC
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
           Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
       System Model: NY553AA-ABA e9220y
               BIOS: BIOS Date: 08/31/09 13:56:34 Ver: 5.02
          Processor: AMD Phenom(tm) II X4 910 Processor (4 CPUs), ~2.6GHz
             Memory: 8192MB RAM
Available OS Memory: 8184MB RAM
          Page File: 4095MB used, 12270MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 6800 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6739)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6739&SUBSYS_174B174B&REV_00
     Display Memory: 748 MB
   Dedicated Memory: 1008 MB
      Shared Memory: 3835 MB
       Current Mode: 1280 x 1024 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: FPD1760
         Monitor Id: GWY06E7
        Native Mode: 1280 x 1024(p) (60.020Hz)
        Output Type: DVI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1151 (English)
     Driver Version: 9.2.0.0
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 9/27/2012 17:41:40, 1120768 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-2479-11CF-8470-4137BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x6739
          SubSys ID: 0x174B174B
        Revision ID: 0x0000
 Driver Strong Name: oem66.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:9.2.0.0ci\ven_1002&dev_6739
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

 

 11/04/2012 07:14 PM
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stumped
Wizard

Posts: 7855
Joined: 11/13/2009

This could be overheating. Cleanout the laptop as well as you can with compressed air. Download GPU-Z and run it in the background whilst you are gaming. Check the temps, etc when your through..especially the "highest" temperature. Also, set your fans manually in CCC ..60% to start. Give it a try and report back if you would.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 11/04/2012 08:03 PM
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SoliceTK
Peon

Posts: 5
Joined: 11/04/2012

Originally posted by: stumped This could be overheating. Cleanout the laptop as well as you can with compressed air. Download GPU-Z and run it in the background whilst you are gaming. Check the temps, etc when your through..especially the "highest" temperature. Also, set your fans manually in CCC ..60% to start. Give it a try and report back if you would.

Cleaned out as best I could then turned the computer back on to play. Strangely things got ALOT better, but I got a few short freezes on one of the games I played, no biggie. Max Temp in GPU-Z was 73.0c with an average of 63.0c.

Turned fan speed up like you suggested in the CCC to 60%. Max fan speed got to 53%,  average is 45%.

I'm happy theres a big improvement, but I'm not convinced that this is fully solved, all you had me do was turn the fan speed up, and I had already cleaned the insides once yesterday... What's your verdict?

 11/04/2012 10:10 PM
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stumped
Wizard

Posts: 7855
Joined: 11/13/2009

Yes..overheating can most often be caused by fan speed being too low. Why? Fans make noise. The laptop mfgrs tout quite. I make a preset for my fan speed and label it 'games'. You also need to make another preset for the 'normal' settings. Then you just right click the taskbar icon and choose which one you want. Other than a laptop cooler I would suggest setting the fan speed to 75% and see how it does...FYI some users have their fans at 100%.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 11/05/2012 01:15 AM
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SoliceTK
Peon

Posts: 5
Joined: 11/04/2012

Originally posted by: stumped Yes..overheating can most often be caused by fan speed being too low. Why? Fans make noise. The laptop mfgrs tout quite. I make a preset for my fan speed and label it 'games'. You also need to make another preset for the 'normal' settings. Then you just right click the taskbar icon and choose which one you want. Other than a laptop cooler I would suggest setting the fan speed to 75% and see how it does...FYI some users have their fans at 100%.

 

So you're saying that it was too much heat for sure? How high is the heat supposed to be while gaming for the graphics card in this desktop computer?

Edit: I'm still getting freezes on just one of my games though, anything else I could do?



Edited: 11/05/2012 at 01:47 AM by SoliceTK
 11/05/2012 05:41 AM
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stumped
Wizard

Posts: 7855
Joined: 11/13/2009

OOOOOPs.....I misunderstood you. I saw Pavillion and assumed you had a laptop.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 11/05/2012 12:13 PM
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SoliceTK
Peon

Posts: 5
Joined: 11/04/2012

Whats your verdict on the heats I'm getting though, I'd like your opinion.

 11/05/2012 12:37 PM
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stumped
Wizard

Posts: 7855
Joined: 11/13/2009

They are fine. If it gets to 90c then worry.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 11/07/2012 08:10 PM
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SoliceTK
Peon

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Joined: 11/04/2012

Sorry to have to come back but I've still got one game suffering with this problem. I've talked with their tech support and they tell me I'm clear from what they can see. Do you have any other tips for me? My CPU and GPU are still dropping to 0% usage.

It's looking like it only happens when the game has a lot of textures and stuff to load, it loads all of it sooner or later but the freezing is making the game unplayable.

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