- VisionTek Radeon HD 5770 1GB GDDR5 PCIe
- No Over Clocking
AMD Catalyst Driver Version, and Driver History
- Driver Packaging Version: 9.002-120928m-149042C-ATI
-Catalyst Version: 12.10
-Display Adapter Driver (under Window's Device Manager): 22.214.171.124
-History: Not sure how to determine history. I can say that the issue began prior to the most recent Catalyst update; I updated, and the problem continued.
- Windows 7 (64 bit, 6.1.7601 SP1 Build 7601)
- No additional operating systems also tested
Motherboard or System Make & Model
- DELL XPS 9100
- Stock power supply (unsure about the details)
Display Device(s) and Connection(s) Used
1. Dell ST2210 (Displayport to DVI via DisplayPort to DVI-D Active Single-Link Adapter)
2. Dell ST2210 (HDMI to HDMI)
3. Dell ST220T (DVI to DVI)
Applications and Games
- Problem often occurs after startup when no applications have been opend. Don't run any games, just productivity software (eg, Word, Outlook, IE, etc.).
- Intel Core i7 960 @ 3.2GHz, 4 Cores, 8 Processors
- No over-clocking
Motherboard BIOS Version
- Dell Computer Corporation A02
System Memory Type & Amount
- Samsung, 12.3GB
- Everything is bone stock except for the 5770 video card and and an internal LG bluray burner (bring total bluray drives to 2)
- Overview: Radeon HD 5770 1GB GDDR5 PCIe crashes Dell Studio XPS 9100 after startup. System randomly shuts off and begins sounding the "beep code" (6 consecutive beeps) indicating a video card failure. Noteably, I've been running the setup discussed herein for around two years without issue. This is the first major problem I've had.
-Frequency: Sometimes the issue presents immediately, sometime the computer will run for a while (up to 36 hours) before crashing again.
-Possible Related Problems: I don't know if these issues have anything to do with the video card problem, but after rebooting from each crash, Windows denotes the following error messages:
1. in the Action Center: "PCIExpress has stopped working properly." (Every time);
2."The version number of the component "HydraDMHY.DLL" (4.0.66) does not match the component "HudraDM.EXE" ()..." (Sometimes)
- Trouble Shooting Attempts:
1. I disabled Hydravision due to the error message mentioned above (problem continued)
2. I disconnected one of the three displays (i.e., the DVI to DVI). This seemed to resolve the issue as the computer would no longer crash. Moreover, when I would reconnect the thrid display, the computer would eventually crash again and continue doing so until I disconnected the monitor.
Obviously disconnecting one of my three monitors provides a temporary fix; however, I would like to trouble shoot the problem so that I can reconnect all three monitors.