Topic Title: [UPDATE: Solution found!] Display Driver won't install. MSI Radeon HD 4850, Windows 8.1
Topic Summary: Unable to install on new system. [Update: Works with manual install.]
Created On: 11/16/2013 06:19 PM
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 11/16/2013 06:19 PM
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Zollern
Peon

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Joined: 11/16/2013

Update Dec. 7: I was able to install the driver! Please look at my post from 12/07/2013 03:08 PM below to find out, how.

My graphics card is a MSI Radeon HD 4850. I did try installing the Legacy driver (The latest beta driver as well as 13.1 and also the linked 12.6 in the stickied thread).

All those installations had the problem that installing the display driver failed. All the other components installed successfully.

I did follow the installation guides provided in this forum and it did not solve my problem, unfortunately.

The thing is, I previously had Win 7 installed on this machine and the display driver worked like a charm.

I did only notice that I needed another driver when I tried to play the game Papers, Please. That failed since I apparently do not have any OpenGL installed.

If you need all the other components of my hardware, I'm happy to give them to you, but since it worked with Windows 7, I have a feeling it's a problem with either the Win8(.1) support or with Windows itself. My system is a clean install.

The protocol after trying to install the driver (12.6 Legacy) returns the following:

AMD Display Driver

Final Status: Fail
Version of Item: 8.970.100.3000
Size: 90 Mbytes


Edited: 12/07/2013 at 03:32 PM by Zollern
 11/16/2013 06:27 PM
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Eydee
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8.1 is not supported for your card. Simple as that. Go back to win7. There's nothing it cannot do and 8 can, except for the metro crap. If you need that, just get a windows phone.



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 11/16/2013 07:10 PM
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Zollern
Peon

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Thank you for your reply. But why isn't Win 8.1 supported when 8.0 is? Did the driver model change in any way? If I didn't do a clean install of 8.1, would the installation have been successful? Would an update afterwards result in a successful installation of the display driver or would the driver just uninstall itself?

More over, I do not understand why the standard MS driver does not work properly, seems as if it is also the WDDM-1.1 driver?

 11/16/2013 08:05 PM
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black_zion
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Windows 8.1 is not Windows 8, so "downgrade" to Windows 7, or upgrade your hardware.

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 11/21/2013 01:35 AM
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Earnhardt
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Originally posted by: black_zion Windows 8.1 is not Windows 8, so "downgrade" to Windows 7, or upgrade your hardware.

W8 was never designed to replace W7,it was made to get microsoft into the smart phone/touch screen business,Thats the reason IMHO that so many users are have game related issuees with W8/8.1

Stick with W7 and your good to go.



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 11/21/2013 08:47 AM
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black_zion
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That's why I put "downgrade" in quotation marks, because the only two major differences between 7 and 8 are the UI and natively mounting and working with VHDs. Microsoft is trying to force gamers to upgrade to 8 by not releasing DirectX 11.2 for Windows 7, but they'll cave.

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 12/07/2013 03:08 PM
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Zollern
Peon

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I did manage to install the legacy driver under Windows 8.1 (with the help from a post on anandtech and a friend)! The way I did it:

Start the installation process of the driver, you may as well continue with it until the installation of the display driver fails if you want the other components as well. Remember where you unzipped the installation files to (Usually C:\AMD\ ...) and open the folder where the display driver is found (In my case C:\AMD\AMD_Catalyst_12.6_Legacy_Win8\Packages\Drivers\Display\W86A_INF). You will soon install one of the drivers there.

But before that, go to the Device Manager, find your graphics card (with the default Microsoft Driver), right click it, click uninstall driver. I did also check the box to uninstall the software but do not know if this is necessary. However, your display will go black for a second and only a rudimental screen resolution is restored but that's what we need for the moment.

Now go back to the open folder with the display driver, right click the C8*.inf (in my case C8146670, the 8 at the beginning however denotes Windows 8) and choose "Install". After allowing installation and getting a prompt that it was successful, head back to the Device Manager, search for altered hardware. Your graphics card will be found, the screen will again go black for a short while (personally, I enjoyed listening to the Windows sounds at that point) and afterwards the graphics card is installed with the AMD display driver!

I do not know who to blame (if there is someone to blame) for making it this difficult, but no need for a new graphics card or an older and slower system whatsoever!

TL;DR: Uninstall graphics card, install AMD driver manually using the appropriate .inf, reinstall the graphics card. Enjoy. In this order.



Edited: 12/07/2013 at 03:14 PM by Zollern
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