This is my first post in these forums. So, please be kind as I try to work through this. I am honestly just wanting to know about an abnormal red led light. The EXACT # on the graphics card side I can see is EAH4850 TOP/HTDI/512M/A. I pointed an arrow to the EXACT light. There is NO #'s surrounding the light. So, it is not one of the red led on the diagnostic list. Here's the link to a picture of one of the ONLY ones I could find online:
Here's the other information that I took from the sticky to tell you about my system and the issue. I tried to be as thorough as possible. I appreciate any insight that you may have. If you want me to try something, please tell me exactly what, where and how I would do so. Thank you SO very much!
- ATI Radeon HD 4800 Series (device id 0x9442, which I believe is the 4850) 512mb - single card
- NO overclocking (wouldn't touch it with a 10 ft pole....too scary)
- Brother-in-law assured me when he built the computer in mid-Dec 2013, he cleaned the heat sink, applied new thermal paste, made the fan worked appropriately, etc before he put the board in the computer. Obviously, this isn't a new card.
AMD Catalyst Driver Version, and Driver History
- Just got computer for Christmas (my BIL built it for me), so no new updates except latest
- Catalyst Vs = 13.9
- Driver Pkging Vs = 126.96.36.199-130429a-158498C-ATI
(hope this gives you what you need above....not sure what else there is to give, but let me know if there is)
- Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
- Only used above system
Motherboard or System Make & Model
- System Mfg - Gigabyte Technology Co, Ltd
- System model - P43-ES3G
- 90 or 95 mm fan on part of motherboard
Motherboard BIOS Version
- Award Modular (Award Software Int) BIOS v6.00PG
- Vs F14
Power Supply (BIL bought this brand new & there is a 1 year warranty on it)
- Seasonic SS-520GM - 520W
Display Device(s) and Connection(s) Used
- Monitor: HP W2371d LED Backlit Monitor
- I have a blue VGA cable hooked from monitor to PCU. The graphics card does not have a vga hook-up, so there is a dvi-I adapter. As of right now, I can't get dvi to work and it is in VGA mode. DVI did work at first (about a 1.5 weeks ago), but then recently (unsure when exactly), VGA kicked in. I've tried MULTIPLE times changing the settings on the monitor to go to DVI including changing the setting to dvi (says to check cable) then auto flips back to vga, I had another VGA cord laying around, so I tried that, uninstalled/resintalled the monitor drivers and uninstalled/reinstalled the graphics card (multiple times). This is no biggie to me as I can't tell that much of a difference between vga/dvi (heck, I didn't even know it had defaulted back...lol).
Applications and Games
- Sims 3 (I don't play a lot of high graphic games) only patched to 1.63.5.024017 (not ready to patch to latest patch)
- Sims 2 had some graphics issues, too, but it never shut anything off
- I also play Nancy Drew (have them all), but it is not very taxing on the system and I've not had ANY issues.
- Intel Core 2 Duo CPU E7200 @ 2.53GHz (2 CPUs), ~2.5GHz
- no overclocking
System Memory Type & Amount
- Unsure what exactly you need here, but here goes (courtesy of CPU-Z):
- Type: DDR2
- Size: 4 GB
- Channel #: Dual
- DC Mode: Symmetric
- Hard Drive - Seagate ST500DM002-1BD142 ATA Device Barracuda 500 GB
- Driver VS - 6.1.7600.16385
- Size according to C: - 465 GB
- Currently available: 272 GB
Computer Case is an Apevia X-Cruiser (link below)
- # of case fans = 3 (80mm) (2 fans are org with Apevia case)(not to leave anything to chance, but yes, fans are dust free)
- All fans are always working.
- PSU that came with tower is NOT what I use (see above for that info)
ALL fans are ALWAYS working (including GPU & CPU fans)
- TSSTcorp CD/DVDW TS-H653L ATA Device
DirectX Vs - 11
- I run Malwarebytes, CC Cleaner, Superantispyware, and AVG (free vs) on my computer frequently (AVG on all the time)
- I've not run any other checks or swapped anything out. I do not have any extra hardware or pieces laying around nor would I even know how to swap anything.
- Playing Sims 3 - right after the main part of the game loads, and I get to the main screen (to choose family/town I want to play), after 1-2 min, monitor loses signal, graphics card has red led light that turns on. IT IS NOT one of the 4 lights that shows a # next to it (IE: 1601, 1602, etc). It is a light that is surrounded by NO number. It is in the column NEXT to the column that has D1601, U61, U51, U41, U31. It is right above the black piece next the O1620 (1st# is either an "O" or a zero, not sure).
- So, to recap, main screen comes on, after a few minutes (or less), monitor loses signal, GPU fan stays on, red light comes on, computer is STILL ON.
- To fix it, I have to hold the computer power button until it shuts down, then restart. I never have a problem getting back into windows again.
- This ONLY happens when I play the Sims 3 and ONLY when I'm in the main screen. If I quickly choose the family or town I want to play, then I'm off and running with NO issues (doesn't shut down or crash). Sometimes there is lag, but I have some custom content, all expansion packs, all stuff packs and much of the store content as well. I usually blame some of the lag on that.
- I've tested temps, fan speed, and FPS. The temps are ALWAYS between 87.5 & 89 degree celsius, when the graphics card shuts off. The FPS for Sims 3 in the loading screen are ALWAYS between 2,000 and 3,000 FPS (which is absolutely OUTRAGEOUS), but that is what it is. In the main screen, it usually holds steady around 750. I've tried different fan speeds from 50 to 100 and nothing seems to deter it from shutting off or keeping the temps down.
- Also, I did a simple test and took off the side panel, thinking the card was overheating. This kept the card from shutting off for about 10-15 min, but the end result was STILL monitor lost signal, red light came on, etc. (Weird) I did flip back and forth (very quickly) to check temps and they were always around 80-85, so it took a little longer to get up to the 89 degree mark. I did use SpeedFan and it took a report of final temp before "crash". That's how I got results for temps.
- Also, downloaded Unigine Heaven Benchmark 4.0 (basic edition) and ran it with ultra quality, DX 11 and everything else disabled (if you are familiar with this program), but my results were fine and temps remained steady around 80 celsius.
- At time of all these tests, I did not use Catalyst software to change ANYTHING. I just used speedfan to increase GPU fanspeed. Temp still went up.
- 3D Catalyst Control info - anti-aliasing, vsync, triple buffering, anisotrophic filtering, catalyst A.I., Mipmap detail (Quality level) and adaptive anti-aliasing are ALL off.
Also, I followed the link/directions on this site because of the information about 32 bit & 64 bit because according to a program called "Crash Log Analyzer", the game was telling me I had insufficient memory...which I don't. PLEASE NOTE: This was done AFTER the monitor loss/red light, so in my opinion, it has nothing to do with the situation.
My BIL isn't sure what is wrong, but he doesn't seem too interested in it right now. He has talked about replacing this card with his GTX 295. However, he's not actually looked at this card or the problem. I have told him, but he has no clue.
I don't want him to switch everything out only to find out the new card has a similar issue. I am really unsure if there is something wrong with the card, but I feel like there is something unusual about the whole situation. I guess it could be starting to fail or maybe it just can't handle the Sims 3 start-up. I feel like it runs just fine, though, except that one spot.
So very sorry about the length, but wanted you to have as much information as possible. Thanks for any insight or help!