Topic Title: I have had it with MSI. absolutley had it!
Topic Summary: THe guys from the old forums will know where thisis going...
Created On: 02/17/2013 09:46 PM
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 02/17/2013 09:46 PM
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Immortal Lobster
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Well... my GTX 570, the one that MSI had sent me in lieu of my GTX 560 Ti, which had a bad fan, yeah, the 570 just went pop and died. Launched Cities XL, of all games I have tis one is least grapihics intensive, anyway, launched it, PC shut itself down. no bsod, nothing, just boom,sub woofer let out its energy in a boom. Tried restarting, PC posted, keyboardlit up, windows tone played, no video.

 

Popped GPU in old PC, same deal, no video.

 

Now I gotta deal with the MSI RMA circus all over again!!!! Uggggh!!!!!!

 

[/vent]



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 02/17/2013 09:53 PM
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black_zion
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Now you know why we refer to MSI here as Might Suddenly Implode on here I've had some bad experiences with MSI myself, first was my HD 4850 (which I quickly got rid of for a 4850x2), and the second was my laptop, a MSI GT735 which the only good thing is the high screen resolution, but the underclocked Mobility Radeon HD 3850 and the extremely short battery life drive me crazy (<2 hours with a 9 cell on battery saver).

But I've got about the same problem with my XFX 7970 Ghz, it would suddenly restart the computer if I tried to put it under 3D load. Looking at the reviews it seems to have cropped up quite a bit lately with those cards, causing a short. Popped in my Sapphire 5970, runs like a top.

At least we run quality power supplies so the safeties trip instead of causing real damage eh?

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 02/17/2013 10:00 PM
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Immortal Lobster
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Yup, PSU performed as it should.

 

Still...now I gotta limp on my old GTX 460 until MSI gets their act together on replacing this one. this just sucks!



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 02/17/2013 10:07 PM
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black_zion
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Yea at least I've got my powerful 5970 to fall back on. I tell you I REALLY hate myself for sending in the mail in rebate on this 7970 else I'd return it and get the Sapphire...Last time I ever use XFX I can promise you that. However I did have to burn my one free End Auction on eBay for the year.

I'll tell you what too, I used the AMD Driver Cleanup tool instead of DriverCleaner (registered, free from Sapphire) when I put this 5970 back in, it's running about 25% FASTER in games and the very annoying clocking issue has been fixed so I now idle at 234w (total system power plus monitor) instead of quite a bit higher as before...

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ASUS Sabertooth 990FX/Gen3 R2, FX-8350 w/ Corsair H60, 8 GiB G.SKILL RipjawsX DDR3-2133, XFX HD 7970 Ghz, 512GB Vertex 4, 256GB Vector, 240GB Agility 3, Creative X-Fi Titanium w/ Creative Gigaworks S750, SeaSonic X750, HP ZR2440w, Win 7 Ultimate x64
 02/17/2013 10:20 PM
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Immortal Lobster
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I have bought eVGA for years, years, and years. I decided, sitting in Frys with a rock bottom priced twin frozr gtx 560 Ti in front of me, that I can't go wrong, besides, how bad can my luck be anyway....

 

 

Well... now I know. lol. MSI took 3 weeks to send me a replacement to my 560 Ti, I found out, after almost two weeks, that they were waiting for a stock of new cards to come on a slow chinese boat to replace my card. I told them I was tired of waiting, they gave me a free upgrade to a new GTX 570 Twin Frozr II, 6monthslater... here I am. son of a !



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 02/17/2013 10:36 PM
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black_zion
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I've got a much better story: My ASUS Crosshair III, one day it started going bad, don't know how, but it would not boot unless I flexed the motherboard (it wasn't shorting to the case). So I call up ASUS and get it replaced, out that shipping fee, they send me back the same one claiming it was fine. Problem keeps happening, send it back again, out that shipping fee, goes to the "level two" department, comes back again saying it is fine. I call them up again and ask in no polite terms what the hell is going on. She says it went to the wrong department and sent me a prepaid UPS label to send it in. Comes back a few days later. Guess how it went? Yea, DIDN'T FIX IT!

Next day I got fed up, eBay'd the case, motherboard, RAM, CPU, and got this Crosshair IV, Antec 1200, OCZ Platinum, and Phenom II 965. Haven't had a problem since.

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ASUS Sabertooth 990FX/Gen3 R2, FX-8350 w/ Corsair H60, 8 GiB G.SKILL RipjawsX DDR3-2133, XFX HD 7970 Ghz, 512GB Vertex 4, 256GB Vector, 240GB Agility 3, Creative X-Fi Titanium w/ Creative Gigaworks S750, SeaSonic X750, HP ZR2440w, Win 7 Ultimate x64
 02/18/2013 08:06 AM
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Immortal Lobster
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God I hate their communication ability....

 

Type Created Date Problem Note Attachment
MSI Tech. 02/17/2013 please kindly refer to our website for manufacturer warranty RMA info/request: http://service.msicomputer.com/msi_user/rmaform_p.aspx
End User 02/17/2013 I launched a game, system shut down, when I tried to reboot, I no longer had video. I tried the card in two other systems, no video from either port. I have a Thermaltake ToughPower in this system that has a self-protect trip on it for short circuits, and from quick research it appears as though something on the GPU must have shorted, and thankfully the PSU shut down and saved the system. This card was a replacement for a GTX 560 Ti Twin Frozr II I had sent in back in August of 2012. I have replied back in response to that email string in hopes of a quick response. As I stated in that email, I can accept one failure from a brand, but having two, on a similar product, after similar periods of ownership, I have to naturally question MSIs quality control. What are my options on replacement? A prompt solution would be greatly appreciated!

 

For anyone that has used MSIs RMA form before, it's very automated, has no human interaction at all, and very impersonal.



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 02/18/2013 10:14 AM
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black_zion
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Makes you wonder if it even is a tech or just a computer picking responses at some of these companies

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 02/18/2013 07:44 PM
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Immortal Lobster
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Alright, just went back to eVGA, going to RMA the 570, try to get a refund, if not, sell whatever they send me in return.

 

New card!

eVGA GTX 660 Ti SuperClocked+ 3GB



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 02/18/2013 08:48 PM
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black_zion
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One of these days we will learn to stick with what we know works great for us eh?

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 02/18/2013 09:26 PM
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technic58
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Sheesh! I saw the thread title before I even saw who the author was and thought ah, that must be Lobster. I'll steer clear of MSI myself just from hearing about your issue.

 

I was just dealing with eVGA about my GT430 and they responded very quickly, on a Saturday night, and it was a real person. I was pretty impressed. I've also dealt with them in the past on a 7600GS RMA and it was handled quickly and without issue.

 

Keep us posted on his this RMA goes.



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--Technic58--Joined 07/25/2004--Post Count + 13,953--

Desktop: AMD A8-6500 Richland, Asrock FM2A88X, 8GB Team DDR2133, WD 500GB Black, XFX HD7870 and Sapphire HD5870 (mining), EVGA NEX650G PSU, CoolerMaster HAF 912

Laptop: Acer Aspire TimelineX 3820TG: i5 460M 2.53GHz, 8GB DDR3, 640GB Western Digital HDD, ATI Radeon HD5650M, Windows 

 02/18/2013 11:02 PM
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Immortal Lobster
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One thing I have noticed.... and I'm just saying... the PC is way quicker to wake up from sleep, and is ready faster post-boot. I would never have thought that, but... it is.

 

I had a busy day, so I will start my RMA tomorrow, which means I gotta sink another $20 into UPS/FedEx, then beg and plead for a refund.

 

If not, would anybody here be willing to buy the new card? maybe someone with better MSI luck?

 

Yesh Tech, my gpu luck, and hdd luck for that matter sucks.

 

Never had a bad Seagate, so I'm back to that, and never had a bad eVGA (promptly knocks on wood), hell, I have my old 7800GT, with a capacitor that has fallen off, and a loose rattley something or 'nother, and it still works like a champ.



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 02/19/2013 12:46 PM
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Mime
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Hiss, boo, sucks.  I hate it when stuff dies...

I'm thinkin I might be an eVGA convert as well.  I bought a Superclocked GTX 670 for my desktop a few months ago and it's been awesome.  I had a 7870 before that.  It died, so I keychained it.

That's my old X1950, and a heatspreader from a dead Athlon64 along with it.  I highly recommend the keychaining as a last resort.  It's quite theraputic. 



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The opinions expressed above do not represent those of Advanced Micro Devices or any of their affiliates.

 02/19/2013 07:35 PM
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Immortal Lobster
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Originally posted by: Mime Hiss, boo, sucks.  I hate it when stuff dies...

I'm thinkin I might be an eVGA convert as well.  I bought a Superclocked GTX 670 for my desktop a few months ago and it's been awesome.  I had a 7870 before that.  It died, so I keychained it.

That's my old X1950, and a heatspreader from a dead Athlon64 along with it.  I highly recommend the keychaining as a last resort.  It's quite theraputic. 

 

Might be hard to RMA if I do that.... lol



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 02/19/2013 08:39 PM
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Immortal Lobster
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Alright, RMA submitted. no matter how I tried typing it, MSI's site kept kicking my s/n back as invalid, let me submit anyway, I wonder how badly this will end....



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 02/19/2013 08:57 PM
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black_zion
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I'm guessing along the lines of "We are sorry, without a valid serial number we cannot process your RMA. Have a nice day."

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 02/19/2013 11:44 PM
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Immortal Lobster
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I'll get the BBB involved!



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 02/20/2013 10:24 AM
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Hammey
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Hi well one of my msi 7870 cards had a rear fan quit so it was RMA time I went though the online RMA sent the card out on monday morning new card arrived wendsday afternoon so not quite 3 days to get the replacment card. I guess I have the luck hehe.



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MSI Mpower Max, I7-4770K, MSI GTX 780 Lightning, G.SKILL Trident X Series 16GB DDR3-2400, 2X Kingston HyperX 3K 480GB , 1Tb Raptor, Creative ZXR Sound, 1000 watt Coolermaster Single 80 amp Rail, G700s Mouse, Z5500 Speakers
 02/20/2013 11:06 AM
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Immortal Lobster
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1st card I sent in was for that very reason. Fan quit. Common problem apparently, I ordered a replacement, but had different plug, so RMAed it. Called 2 weeks in wondering where my card was. I was informed that they didn't have any fans or replacement cards. I flipped a b.... Got them to upgrade me, and now this card just croaks. No warning, nothing!luck or not, they rank high on my radar for lousy customer service, and I am seriously worried about their quality control

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 02/20/2013 11:35 AM
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Hammey
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Yes the main reason I bought a MSI card is they have a RMA center in Canada. I feel if a company wants to do business in your country they should have RMA and support there. Unlike just for a example Corsair if you live in the UK you get to ship your RMA at your cost to the netherlands that is just not acceptable as once you pay the shipping and all the messing around you may as well have just gone and bought a new product. I feel as customers we have to force these companys that want to sell in our countrys to provide RMA and support.



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MSI Mpower Max, I7-4770K, MSI GTX 780 Lightning, G.SKILL Trident X Series 16GB DDR3-2400, 2X Kingston HyperX 3K 480GB , 1Tb Raptor, Creative ZXR Sound, 1000 watt Coolermaster Single 80 amp Rail, G700s Mouse, Z5500 Speakers
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