Topic Title: Catalyst 12.6 Does Not Install Drivers Windows XP Pro SP3
Topic Summary: ATI Radeon HD 2600/3600 Series
Created On: 08/27/2012 07:52 PM
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 08/27/2012 07:52 PM
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whatsupdoc
n00b

Posts: 6
Joined: 08/27/2012

Graphics Card
VisionTek 2600HD AGP 8X

AMD Catalyst Driver Version, and Driver History
Catalyst 12.4 currently installed, attepted to update to 12.6, will not update, removed old driver via Windows add/remove programs, removed 12.4 successfully, rebooted as asked, attempted to install 12.6, never asked to reboot but I did, nevertheless it appeared to have installed but in reality never did.  Catalyst Control Center did not install either.  Avast Anti-virus was shut off during removal/install.  Had to uininstall the failed 12.6 installation and reinstall 12.4.

Operating System
Win XP Pro SP3

Issue Details

Catalyst 12.4 currently installed, attepted to update to 12.6, will not update, removed old driver via Windows add/remove programs, removed 12.4 successfully, rebooted as asked, attempted to install 12.6, never asked to reboot but I did, nevertheless it appeared to have installed but in reality never did.  Catalyst Control Center did not install either.  Avast Anti-virus was shut off during removal/install.  Had to uininstall the failed 12.6 installation and reinstall 12.4. 

Software:

Driver Packaging Version 8.961-120405a-137529E-ATI

Catalyst™ Version 12.4

Provider AMD.

2D Driver Version 6.14.10.7261

2D Driver File Path System/CurrentControlSet/Control/Video/{C1C0A696-862A-472D-A7EF-7A90C2704C60}/0000

Direct3D Version 6.14.10.0903

OpenGL Version 6.14.10.11631

Catalyst™ Control Center Version 2012.0405.2154.37503

AIW/VIVO WDM Driver Version 6.14.10.6238

AIW/VIVO WDM SP Driver Version 6.14.10.6238

Hardware:

Primary Adapter

Graphics Card Manufacturer Powered by AMD

Graphics Chipset ATI Radeon HD 2600/3600 Series

Device ID 9587

Vendor 1002

Subsystem ID 0028

Subsystem Vendor ID 1545

Graphics Bus Capability AGP

Maximum Bus Setting AGP 8X

BIOS Version 010.051.000.002

BIOS Part Number 113-AB31200-100-IT

BIOS Date 2007/07/05

Memory Size 512 MB

Memory Type DDR2

Core Clock in MHz 601 MHz

Memory Clock in MHz 405 MHz

Applications and Games

n/a

CPU Details
Pentium 4 2.8 GHz HT  

Display Device(s) and Connection(s) Used
HannsG HZ281H Single Display HDMI 1920 X 1200 32 bit 75 MHz

Motherboard or System Make & Model
MSI MS-6728 865PE

Motherboard BIOS Version
V3.A (last bios to be issued for this model)

System Memory Type & Amount
2 GB - 4 sticks 512 MB Kingston Hyper X Dual Channel DDR533

Power Supply
Antec 450 Watt

Additional Hardware

--------[ AIDA32 (c) 1995-2004 Tamas Miklos ]---------------------------------------------------------------------------

 

    Version                                           AIDA32 v3.94.2

    Author                                            tamas.miklos@aida32.hu

    Homepage                                          http://www.aida32.hu

    Report Type                                       Report Wizard

    Computer                                          SELF (Chris's Computer)

    Generator                                         Chris McGilton

    Operating System                                  Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)

    Date                                              2012-08-27

    Time                                              19:50

 

 

--------[ Summary ]-----------------------------------------------------------------------------------------------------

 

    Computer:

      Operating System                                  Microsoft Windows XP Professional

      OS Service Pack                                   Service Pack 3

      Internet Explorer                                 8.0.6001.18702

      DirectX                                           4.09.00.0904 (DirectX 9.0)

      Computer Name                                     SELF (Chris's Computer)

      User Name                                         Chris McGilton

      Logon Domain                                      SELF

      Date / Time                                       2012-08-27 / 19:50

 

    Motherboard:

      CPU Type                                          Intel Pentium 4E, 2833 MHz (3.5 x 809)

      Motherboard Name                                  MSI 865PE Neo2-PS (MS-6728 v2.0)  (5 PCI, 1 AGP, 4 DIMM, Audio)

      Motherboard Chipset                               Intel Springdale i865PE

      System Memory                                     2048 MB  (DDR SDRAM)

      BIOS Type                                         AMI (09/29/04)

      Communication Port                                Communications Port (COM1)

      Communication Port                                Communications Port (COM3)

 

    Display:

      Video Adapter                                     ATI Radeon HD 2600/3600 Series  (512 MB)

      Video Adapter                                     ATI Radeon HD 2600/3600 Series  (512 MB)

      Monitor                                           Plug and Play Monitor [NoDB]  (152LM3AY01010)

 

    Multimedia:

      Audio Adapter                                     Creative SB X-Fi [NoDB]

 

    Storage:

      Floppy Drive                                      Floppy disk drive

      Disk Drive                                        ST3750528AS

      Disk Drive                                        ST3750528AS

      Optical Drive                                     LITE-ON DVDRW SHW-160P6S

      Optical Drive                                     LITE-ON DVDRW SOHW-1693S

      Optical Drive                                     LITE-ON LTR-52327S  (52x/32x/52x CD-RW)

 

    Partitions:

      C: (NTFS)                                         357697 MB (90447 MB free)

      G: (NTFS)                                         357705 MB (301560 MB free)

      H: (NTFS)                                         357697 MB (104500 MB free)

      I: (NTFS)                                         357705 MB (302096 MB free)

 

    Input:

      Keyboard                                          Enhanced Multimedia PS/2 Keyboard

      Mouse                                             PS/2 Compatible Mouse

 

    Network:

      Primary IP Address                                192.168.0.2

      Primary MAC Address                               00-0C-76-BF-36-8B

      Network Adapter                                   Realtek RTL8169/8110 Family Gigabit Ethernet NIC  (192.168.0.2)

 

    Peripherals:

      Printer                                           ABS PDF Driver v250

      Printer                                           Adobe PDF

      Printer                                           EPSON Artisan 800(Network)

      Printer                                           Fax

      Printer                                           Microsoft Office Live Meeting Document Writer

      Printer                                           Microsoft XPS Document Writer

      Printer                                           PDF995

      Printer                                           Procomm Plus 32 Fax

      Printer                                           Send To OneNote 2010

      USB Device                                        Logitech USB Camera (Webcam Pro 9000)

      USB Device                                        Logitech Webcam Pro 9000

      USB Device                                        Webcam Pro 9000

 

    DMI:

      DMI BIOS Vendor                                   American Megatrends Inc.

      DMI BIOS Version                                  V3.A

      DMI System Manufacturer                           MICRO-STAR INC.

      DMI System Product                                MS-6728

      DMI System Version                                2.00

      DMI System Serial Number                          00000000

      DMI Motherboard Manufacturer                      MICRO-STAR INC.

      DMI Motherboard Product                           MS-6728

      DMI Motherboard Version                           2.00

      DMI Motherboard Serial Number                     00000000

      DMI Chassis Manufacturer                          Uknown Chassis Manufacture

      DMI Chassis Version                               Version 1.00

      DMI Chassis Serial Number                         123456890

      DMI Chassis Asset Tag                             0123ABC

      DMI Chassis Type                                  Desktop Case

 

 

--------[ DMI ]---------------------------------------------------------------------------------------------------------

 

  [ BIOS ]

 

    BIOS Properties:

      Vendor                                            American Megatrends Inc.

      Version                                           V3.A

      Release Date                                      09/29/2004

      Size                                              512 KB

      Boot Devices                                      Floppy Disk, Hard Disk, CD-ROM, ATAPI ZIP, LS-120

      Capabilities                                      Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS

      Supported Standards                               DMI, APM, ACPI, ESCD, PnP

      Expansion Capabilities                            ISA, PCI, AGP, USB

 

  [ System ]

 

    System Properties:

      Manufacturer                                      MICRO-STAR INC.

      Product                                           MS-6728

      Version                                           2.00

      Serial Number                                     00000000

      Wake-Up Type                                      Modem Ring

 

  [ Motherboard ]

 

    Motherboard Properties:

      Manufacturer                                      MICRO-STAR INC.

      Product                                           MS-6728

      Version                                           2.00

      Serial Number                                     00000000

 

  [ Chassis ]

 

    Chassis Properties:

      Manufacturer                                      Uknown Chassis Manufacture

      Version                                           Version 1.00

      Serial Number                                     123456890

      Asset Tag                                         0123ABC

      Chassis Type                                      Desktop Case

 

  [ Memory Controller ]

 

    Memory Controller Properties:

      Error Detection Method                            None

      Supported Memory Interleave                       1-Way

      Current Memory Interleave                         1-Way

      Supported Memory Types                            DIMM, SDRAM

      Supported Memory Voltages                         3.3V

      Maximum Memory Module Size                        1024 MB

      Memory Slots                                      4

 

  [ Processors / Intel(R) Pentium(R) 4 Processor ]

 

    Processor Properties:

      Manufacturer                                      Intel

      Version                                           Intel(R) Pentium(R) 4 Processor

      External Clock                                    200 MHz

      Maximum Clock                                     4000 MHz

      Current Clock                                     2800 MHz

      Type                                              Central Processor

      Voltage                                           3.3 V, 2.9 V

      Status                                            Enabled

      Socket Designation                                FC-478

 

  [ Caches / Internal Cache ]

 

    Cache Properties:

      Type                                              Internal

      Status                                            Enabled

      Operational Mode                                  Write-Back

      Associativity                                     4-way Set-Associative

      Maximum Size                                      1024 KB

      Installed Size                                    48 KB

      Supported SRAM Type                               Synchronous

      Current SRAM Type                                 Synchronous, Pipeline Burst

      Error Correction                                  Parity

      Socket Designation                                Internal Cache

 

  [ Caches / Internal Cache ]

 

    Cache Properties:

      Type                                              Internal

      Status                                            Enabled

      Operational Mode                                  Write-Back

      Maximum Size                                      1024 KB

      Installed Size                                    1024 KB

      Supported SRAM Type                               Synchronous

      Current SRAM Type                                 Synchronous

      Error Correction                                  Parity

      Socket Designation                                Internal Cache

 

  [ Memory Modules / DIMM1 ]

 

    Memory Module Properties:

      Socket Designation                                DIMM1

      Type                                              DIMM, SDRAM

      Installed Size                                    512 MB

      Enabled Size                                      512 MB

 

  [ Memory Modules / DIMM2 ]

 

    Memory Module Properties:

      Socket Designation                                DIMM2

      Type                                              DIMM, SDRAM

      Installed Size                                    512 MB

      Enabled Size                        

 08/28/2012 11:41 AM
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whatsupdoc
n00b

Posts: 6
Joined: 08/27/2012

AMD has this screwed up, please see:

http://www.tomshardware.com/forum/363242-33-legacy-graphics-driver

AMD, please provide a solution for this - it looks like the .inf for the complier was incorrectly assembled

 

 08/31/2012 01:26 PM
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whatsupdoc
n00b

Posts: 6
Joined: 08/27/2012

HOW COME THERE'S NO RESPONSE FROM ANYONE AT AMD ABOUT THIS?

 08/31/2012 01:57 PM
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Marc@AMD
Forum Moderator

Posts: 774
Joined: 07/30/2012

The AMD Game Forum is a peer-to-peer forum, and is not an official support platform for AMD products by AMD.

For technical support, please feel free to call AMD's Customer Care Dept.

By phone, toll-free: 1-877-284-1566.

By web, support ticket here: http://emailcustomercare.amd.com/

I have sent you a PM as well.

;Marc



-------------------------

AMD Customer Care

The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied.

 08/31/2012 06:28 PM
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black_zion
80 Column Mind

Posts: 12911
Joined: 04/17/2008

Not to mention you are posting IN THE WRONG SECTION. Legacy kiddies need to post under the LEGACY forum. The HD 2600 AGP is a very weak unofficial card and when paired with the very old Windows XP does not require the latest drivers by any stretch of the imagination, just go back to an older set and leave it alone until you are ready to move to modern, supported hardware.

-------------------------
AMD FX-8350 w/ Corsair H105, ASUS Sabertooth 990FX Gen3/R2, 8GiB G.SKILL DDR3-2133, XFX HD 7970, 512GB Vertex 4, 256GB Vector, 240GB Agility 3, Creative X-Fi Titanium w/ Creative Gigaworks S750, SeaSonic X750, Corsair C70, HP ZR2440w, Win 7 Ultimate x64
 09/01/2012 10:08 AM
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whatsupdoc
n00b

Posts: 6
Joined: 08/27/2012

Thank you for your help.  The hardware I have works fine for me, not a gamer here just trying to get some help on this.

 09/05/2012 04:43 PM
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whatsupdoc
n00b

Posts: 6
Joined: 08/27/2012

Your service request : SR #{ticketno:[8200506468]} has been reviewed and updated.

Response and Service Request History:

I understand that you are having difficulties installing the 12.6 AGP Drivers for OS. If this is incorrect, please let me know as the information provided may change.

This is a known issue that we are experiencing with the 12.6 AGP drivers. I have forwarded this information on to the Catalyst Engineers and they are working on fixing this issue as we speak. For now, monitor the AGP Hotfix page http://support.amd.com/us/gpudownload/windows/legacy/Pages/legacy-radeonaiw-xp.aspx and when the date changes to a newer day, install that one. I don't know what happened to this suite, but the Catalyst team is working on fixing it as we speak, and hopefully a resolution will be offered shortly. In the mean time, you can install the 12.4 AGP drivers at http://www2.ati.com/drivers/hotfix/12-4_agp-hotfix_xp32_dd_ccc.exe , but I personally recommend the 11.12 suite as it was a more stable build (http://www2.ati.com/drivers/hotfix/11-12_agp-hotfix_xp32_dd_ccc.exe).

If you really want the 12.6 drivers, there is a possible way to get around it that I figured out in our lab. With the 12.6 WHQL drivers that you installed originally at the beginning of this conversation, you can manually install the drivers by opening up Device Manager, selecting Update Driver under Properties, then selecting the "Have Disk" option when it asks for location of drivers. When it browses for the disk, have it look at C:/AMD/Support/12-6.../Packages/Drivers/ and select the first .inf file there. It should populate a list of all supported cards and you can select your 2600 from that list (make sure that you have the right version, IE 2600XT vs 2600 Pro). If you want to give it a try, let me know how it goes and hopefully it will remedy this issue instead of having to wait for the Catalyst team to fix their installation issues. Good luck!

If you have any other questions or concerns, please do not hesitate to reply to this e-mail directly and I will try to provide any additional information that you may require. Thank you for contacting AMD!

In order to update this service request, please respond, leaving the service request reference intact.

Best regards,

AMD Global Customer Care

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