Topic Title: Upgraded card, now drivers don't work and won't properly reinstall...
Topic Summary: Upgraded card, now drivers don't work and won't properly reinstall...
Created On: 03/08/2013 05:25 PM
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 03/08/2013 05:25 PM
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sparrowlord01
Peon

Posts: 12
Joined: 03/08/2013

Hi.  I just upgraded from my old Sapphire Radeon HD 4870x2 2GB PCIE card, to a new HIS Radeon HD 6970 2GB PCIE card.  I had originally assumed that the exisating catalyst drivers would detect the new card and update themselves accordingly.  No such luck.  When I rebooted after installing the new card, windows was unable to find some of the drivers for it.  So I thought I would just reinstall the drivers and catalyst.  I uninstalled the old drivers first, but when I went to install the new drivers, I got an error about 20-30 pecent into the reinstall that the installer could not find an .inf file.  I clicked okay and the install continued until completed.  But even after a reboot now, when I open the Catalyst control center, almost none of the commands and categories are there.  I can't change my displays, graphics settings, colors etc..    The syste will boot into the correct resolution, but none of my games work right anymore, and neither does my 3D modeling software.

 

My stats are as follows..

MSI 990FFA-GD80 AM3+ Motherboard

AMD Phenom II X4 955 Black Edition CPU

16GB Corsair RAM

HIS 6970 2GB PCIE VIdeo Card

Ausentek Aren Cinema X-Plosion 7.1 Sound card.

Windows 7 Ultimate 64Bit OS

And about 4TB of free hard drive space.

I do not want to reinstall windows.  It takes weeks to get back to normal afterwards.  I hope someone at AMD has a clue about what is causing this...

 

Thanks

 

Rich



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MSI 990FFA-GD80 MB, AMD Phenom II X4 955 Black Edition CPU, 16GB Corsair RAM, HIS 6970 2GB PCIE VIdeo Card, Ausentek Aren Cinema X-Plosion 7.1 Sound card. Windows 7 Ultimate 64Bit OS, And about 4TB of free hard drive space.

 03/09/2013 02:37 PM
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sparrowlord01
Peon

Posts: 12
Joined: 03/08/2013

Here is an image of what I get when I open CCC.

CCC Issue

 

Even system restores didn't fix the issue.  And what INF file is it looking for anyways.  I am really starting to absolutely detest CCC.  Why can't they just integrate the settings into Windows or some simpler app.  A control panel would be better.



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MSI 990FFA-GD80 MB, AMD Phenom II X4 955 Black Edition CPU, 16GB Corsair RAM, HIS 6970 2GB PCIE VIdeo Card, Ausentek Aren Cinema X-Plosion 7.1 Sound card. Windows 7 Ultimate 64Bit OS, And about 4TB of free hard drive space.

 03/09/2013 03:32 PM
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stumped
Wizard

Posts: 7416
Joined: 11/13/2009

Poor poor you. I have three articles for you to read:

1. http://support.amd.com/us/kbarticles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

2. http://forums.amd.com/game/messageview.cfm?catid=444&threadid=162109&enterthread=y

3. http://forums.amd.com/game/messageview.cfm?catid=444&threadid=162109&enterthread=y



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Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 


 


 *  Quando Omni Flunkus, Moritati *

 03/09/2013 03:53 PM
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sparrowlord01
Peon

Posts: 12
Joined: 03/08/2013

I'm not an idiot.  I've been building, repairing, upgrading and otherwise working with PCs since before the original IBM PC came onto the market.  Yes, I am THAT old...  I know how to remove the drivers, and in several different ways, and I know about .Net 4.5.  Everything in all of those articles have been done several times, with no difference.  If it were something that simple, I would not be needing to post here.  And from what I can tell by reading some of the other posts on this site, I am not the only one having these issues.



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MSI 990FFA-GD80 MB, AMD Phenom II X4 955 Black Edition CPU, 16GB Corsair RAM, HIS 6970 2GB PCIE VIdeo Card, Ausentek Aren Cinema X-Plosion 7.1 Sound card. Windows 7 Ultimate 64Bit OS, And about 4TB of free hard drive space.

 03/09/2013 04:23 PM
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stumped
Wizard

Posts: 7416
Joined: 11/13/2009

Well you'd have to wonder why I don't have the issue...wouldn't you?



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 


 


 *  Quando Omni Flunkus, Moritati *

 03/10/2013 03:02 PM
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robkarp
Nerfed

Posts: 65
Joined: 04/26/2010

AMD drivers don't work this way.  I had a very similar problem when I upgraded from the 5970 to the 6990.  Anyway, I would recommend uninstalling all AMD software via Control Panel and AMD's "Express Uninstall all AMD Software" option and then restart your computer in safe mode (do not boot into Windows normally).  Run Driver Sweeper in Safe Mode twice; it should come up clean the second time but you never know.  Again, don't let the PC boot into Windows normally.  Finally while still in safe mode, look for all AMD and ATI folders you can find and delete them.  Check Program Data and then AppData under your user profile for starters.  Finally, if you have already done all of this then I am sorry.

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Rampage IV Formula; 3930K @ 4.4GHz; 16Gb Corsair Vengeance RAM @ 1866; Sapphire HD 7970 x2; Corsair AX1200 PSU
 03/10/2013 03:14 PM
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sparrowlord01
Peon

Posts: 12
Joined: 03/08/2013

I was just about to update here when I got your post.  I FINALLY managed to get it to work.

This is what I had to do.

  1. Rebooted the system into safe mode.
  2. uninstalled all the AMD software, and made sure that the system had booted using the standard VGA Driver.
  3. I manually deleted every ATI Folder and item on my syste.
  4. I then used regedit and hunted down and removed every ATI Driver and Catalyst key in it.  There were a bunch of ones pointing to places on a couple of my older drrives, which used to be boot drives.
  5. I then rebooted into normal mode, and waited while windows tried to find drivers for my card.  Once it did, I reset the driver to the regular VGA driver again, and used the 13.1 installer.  I got that stupid INF file error, but it's just for the HDMI sound output and I use my main sound system for 7.1  sound anyways.
  6. One more reboot, and it came back up, found the 6900 series driver, then all was well in the castle...  I opened CCC, made sure everything was copasetic there, set the overscan to 15 so I got all of my monitor real estate back and no black borders, turned off a few things like adaptive antialiasing which messes up two of my games, and then I just sat back and rested...

I really, REALLY hope this doesn't happen againon the next driver update...

Thanks for the help everyone.

Rich

 



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MSI 990FFA-GD80 MB, AMD Phenom II X4 955 Black Edition CPU, 16GB Corsair RAM, HIS 6970 2GB PCIE VIdeo Card, Ausentek Aren Cinema X-Plosion 7.1 Sound card. Windows 7 Ultimate 64Bit OS, And about 4TB of free hard drive space.

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