Topic Title: Catalyst 13.1 Driver / Windows 8 64-bit / Radeon HD 7570 - Driver Does Not Install
Topic Summary: Catalyst Driver does not install under Windows 8
Created On: 03/11/2013 05:43 PM
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 03/11/2013 05:43 PM
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gamescan
Peon

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Under a fresh install of Windows 8 64-bit the AMD Catalyst drivers for a Radeon HD 7570 are failing to install. The package downloads from the AMD website just fine and the installer runs, but it doesn't actually install the Catalyst Control Center or the video card driver. 

I tried both the 13.1 driver package as well as the 13.2 beta driver packge and got the same results both times.

Only the following items actually install when running the Catalyst installer:

  1. AMD Catalyst Install Manager
  2. AMD App SDK Runtime
  3. HDMI Audio Driver

As you can see, the CCC and the actual Catalyst video driver are not installed.

I have tried installing the driver manually (Device Manager -> Display Adapters -> Radeon HD 7500 -> Update Driver -> Have Disk), but Windows 8 reports that the Radeon HD 7500 drivers provided are not compatible with Windows 8.

The driver supplied by Windows Update is provided by Microsoft. It has a driver date of 6-19-2012 and version 8.97.10.6.

The name of the existing driver in Device Manager is: AMD Radeon HD 7500 Series Microsoft Corporation - WDDM v1.20

Some googling shows that this is not an uncommon issue. If you don't care about performance, using the default Windows driver probably isn't a big deal, but then again if you don't care about performance you're probably not using a discrete video card.

Any help in getting the AMD drivers installed would be appreciated.

Thanks.

 

---Requested Information---

 

 

Graphics Card
- Radeon HD 7570, 1GB RAM, no overclocking

AMD Catalyst Driver Version, and Driver History
- Currently running default Windows driver version 
8.97.10.6
- Attempted to install Catalyst 13.1 and 13.2 (beta) both failed

Operating System
- Windows 8, 64-bit; clean install

Issue Details
- Catalyst driver does not install. CCC does not install.

Motherboard or System Make & Model
- Dell XPS 8500

Power Supply

- default Dell power supply. 400W

Display Device(s) and Connection(s) Used
- Dell monitor connected to Radeon HD 7570 via a VGA cable. DVI <-> VGA adapter used.

Applications and Games

- Problem is with the Catalyst driver itself.

CPU Details
- Intel i5 CPU, no overclocking

Motherboard BIOS Version
- Dell XPS 8500 BIOS A09

System Memory Type & Amount
- 16GB RAM

 



Edited: 03/17/2013 at 02:00 AM by gamescan
 03/11/2013 06:01 PM
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stumped
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Did you do a clean install of the graphics drivers?

http://forums.amd.com/game/messageview.cfm?catid=444&threadid=162444&enterthread=y



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 03/11/2013 06:07 PM
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gamescan
Peon

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Originally posted by: stumped Did you do a clean install of the graphics drivers?

 

http://forums.amd.com/game/messageview.cfm?catid=444&threadid=162444&enterthread=y

 

 

As noted in the OP, it was a fresh install of Windows 8. As in, I started with a blank hard drive. 

I did uninstall the default Microsoft supplied driver, but it reappeared after a reboot. 

And when trying the "Have Disk" method, Windows 8 kept insisting that the Mcirosoft supplied driver was the only one that was compatible with the hardware.

If the AMD installer can't cope with a fresh install of Windows 8, that points to a serious lack of quality in the Catalyst installer. It's not like there are multiple versions of previous drivers that need to be removed. 

 03/11/2013 06:15 PM
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stumped
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...so you didn't try a clean install? The purpose of the clean installation is to remove all vestiges of any software than can conflict with the new driver software installation. So, you can give it a try or go back to your computer manufacturer and ask for help with installing the drivers they supplied with the card/system. BTW...using Windows update to install graphics drivers is generally not a good idea.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 03/11/2013 06:32 PM
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gamescan
Peon

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Originally posted by: stumped ...so you didn't try a clean install? The purpose of the clean installation is to remove all vestiges of any software than can conflict with the new driver software installation. So, you can give it a try or go back to your computer manufacturer and ask for help with installing the drivers they supplied with the card/system. BTW...using Windows update to install graphics drivers is generally not a good idea.

 

The only software that I installed on the system before attempting to install the Catalyst driver was the operating system itself.

The existing video driver is the default one which is included with Windows 8. It was not downloaded from Windows Update, but after the Catalyst drivers failed to install I did run an update scan to verify that there was not a newer version on Windows Update.

If you're telling me that the AMD Catalyst drivers are incapable of installing on a freshly formatted drive with nothing other than Windows 8 installed, then I'll go download Driver Sweeper and run it.

If that is the case however, it does point to a serious shortcoming in AMD's driver programming as the ultimate "clean install" should be exactly what I did:

  1. Format hard drive.
  2. Install OS.
  3. Install video card driver.

The fact that isn't working here is disappointing to say the least.

 03/11/2013 07:58 PM
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Eydee
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Have you checked the inf file if it actually has your card in itself?



-------------------------

CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 03/13/2013 03:16 AM
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mosi76
Peon

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I am having the same issue. Brand new install on Windows 8 and I do not have the Catalyst driver. I have tried the stable release and the beta. Device Manager shows  8.982.10.1800.

The only driver I could install was an AMD Unified Driver from the HP site which bumped up the version number to 8.982.10.6000


No GPU settings avaliable in AMD Vision Engine Control Center.

MSI Afterburner shows the Graphics Card correctly but does not show a Driver Version 

I have formatted the drive and reinstalled Windows 8 tonight and still have the same issue



Edited: 03/13/2013 at 03:48 AM by mosi76
 03/17/2013 02:20 AM
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gamescan
Peon

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Originally posted by: stumped ...so you didn't try a clean install? The purpose of the clean installation is to remove all vestiges of any software than can conflict with the new driver software installation. So, you can give it a try or go back to your computer manufacturer and ask for help with installing the drivers they supplied with the card/system. BTW...using Windows update to install graphics drivers is generally not a good idea.

 

 

I took your advice, formatted the system, installed windows and ran the third party program you linked to before attempting to install the Catalyst drivers.

 

As expected, there was no change in the situation. AMD's own Catalyst driver package refuses to recognize that there is a card in the system. And when you try to install the drivers manually (via device manager) that fails with a warning that the drivers are for the wrong system.

 

Originally posted by: Eydee Have you checked the inf file if it actually has your card in itself?

 

 

Yes, the exact card model is listed in the driver INF files. 

AMD675D.1 = "AMD Radeon HD 7570"

 

Oddly enough, I did try AMD's autodetect program "amddriverdownloader.exe" and while it detected the card, it failed to detect the Windows 8 OS.

 

These were the results:

Graphics hardware:

0x1002 - 0x675D PCIE

 

Operating system:

Unknown 64-bit

 

As you can see, the Vendor and Device IDs are correct for a Radeon HD 7570, but the AMD driver utility is detecting the operating system as "Unknown 64-bit" instead of "Windows 8 64-bit."

 

It seems like AMD's installer is having trouble figuring out what to do with Windows 8. Is there any way to manually tell the Catalyst Driver that it is being installed on a Windows 8 system? Or does it really only work properly under Windows 7?

 

For the record, I did try the 13.3 beta driver as well (released on 3/15) and it had the same results as with the official release driver and the 13.2 beta driver. 

 

Does anyone know how to get the AMD Catalyst Drivers to install on a clean copy of Windows 8 64-bit? Because the drivers currently on the website don't seem to support Windows 8 at all.

 03/19/2013 08:46 PM
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gamescan
Peon

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Any AMD experts have any idea?

 

Is there any way to tell if my card is bad?

 

Does the 7570 simply not work under Windows 8?

 

Is there any way to contact support via phone to determine the root cause of the issue?

 03/19/2013 09:38 PM
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stumped
Wizard

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Originally posted by: gamescan Any AMD experts have any idea?

 

Is there any way to tell if my card is bad?

 

Does the 7570 simply not work under Windows 8?

 

Is there any way to contact support via phone to determine the root cause of the issue?

Yes there is...it is listed in the "HOW TO and FREQUENTLY ASKED QUESTIONS" catagory of the forum.

http://forums.amd.com/game/messageview.cfm?catid=444&threadid=161716&enterthread=y



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 03/28/2013 05:23 PM
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gamescan
Peon

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Yes there is...it is listed in the "HOW TO and FREQUENTLY ASKED QUESTIONS" catagory of the forum.

 

http://forums.amd.com/game/messageview.cfm?catid=444&threadid=161716&enterthread=y

 

 

Brilliant. AMD Tech Support hours are listed as 9am - 5:30pm eastern.

Call around 4:15pm eastern and get a message that they are "Closed for the day."

Turning back to the forum for help.

Does anyone know how to get the Catalyst Drivers to install in Windows 8 x64?

 03/28/2013 10:23 PM
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Eydee
Ninja Zombie Killer

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Joined: 12/27/2008

Originally posted by: gamescan Does anyone know how to get the Catalyst Drivers to install in Windows 8 x64?

 

Here's a method that always works for me:

1. Go to game.amd.com

2. Download the driver package

3. Double-click the installer and follow on-screen instructions.

 

If this method doesn't work for you, then I see 2 possibilities:

1. The drivers have problems with the particular type of card you have. Try the drivers from the manufacturer's website.

2. Your OS is borked. Not likely, as you say it's a clean install. Still I have to ask: Any modifications? Is any watermark-remover, fake activator, start menu resurrector, whatever-customizer involved? Is the OS legit and do you have a disc? If not, did you check the checksum of the iso?



-------------------------

CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

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