Topic Title: Graphic driver suddenly slowing my PC
Topic Summary: After a windows update, I have issues with the graphic drivers from AMD
Created On: 03/29/2013 02:01 PM
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 03/29/2013 02:01 PM
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Nietie
Peon

Posts: 2
Joined: 03/29/2013

Graphics Card
AMD Radeon HD 6900


AMD Catalyst Driver Version, and Driver History
I updated the driver to the latest version to try fix the problem. Did not work.

Operating System
Windows 7 ultimate 64-bit. Servicepack 1

Issue Details
I think it happend after I installed the latest Windows Updates but I am not sure:

When I start my PC and reach my desktop.. I will start to hear my graphic card going full speed.. at least it make a lot of noise. Mostly I have to restart and hope it will work, sometimes my computer freeze.. the graphic driver crashes and then my computer works fine again. Right now I run in safe mode wich works fine since I don't need graphics.

I figured it might be a virus. So I ran some virus and malware scans but found nothing.

Then I updated the graphic drivers from the AMD website to the latest version (the Catalyst software).

Problem still not fixed and im afraid my graphic card will break if I don't run in safe mode.

 

Please help!

- right now running other anti virus/spyware/malware software to see if it helps.

 03/29/2013 03:31 PM
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stumped
Wizard

Posts: 7068
Joined: 11/13/2009

Please read the sticky "Read Before Posting".
http://forums.amd.com/game/messageview.cfm?catid=440&threadid=160417&enterthread=y

We need to know:

1. Processor (I5-xxxx, A10-xxxx, etc)
2. Graphics card (HD6970, HD4850, Mobility, etc)
3. OS (Win7, Win8, WinXP, 32 or 64bit, etc)
4. Driver version (13.2, 12.10, etc)
5. Power Supply..list make and model (not just wattage)
6. RAM
7. Did your computer come with the OS and Graphics card you have now?
8. Monitor resolution (native), connected by (DVI, HDMI, etc)


If this is a LAPTOP please post in the correct forum...that would be the laptop forum   http://forums.amd.com/game/categories.cfm?catid=448&entercat=y

 



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 * A clear conscience is usually a sign of bad memory *

 03/29/2013 04:33 PM
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Eydee
Ninja Zombie Killer

Posts: 4847
Joined: 12/27/2008

Originally posted by: Nietie Problem still not fixed and im afraid my graphic card will break if I don't run in safe mode.

Probably it's already broken, that's why it does the issues you describe. TODO:

- Test the card under a clean windows install.

- Test the card in another computer.

 

If it shows the same symptoms in both cases, RMA it.

 



-------------------------

CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 03/30/2013 06:28 AM
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Nietie
Peon

Posts: 2
Joined: 03/29/2013

I got it fixed!

Ill tell the solutions because this is really a nasty one.

It turns out it was a virus, a process called vcsrss.exe  (not csrss.exe)

What I tried (i suspected a virus or something at this point)

1. Tried to run my anti virus software Avast.. did not find anything

2. Tried Kapersky.. found nothing

3. Tried Avira.. could not install in safe mode

4. Tried Malware Bytes. It found the infections and removed it.. but they kept come back.

5. Then I tried AVG free, luckily it found the infections as well and blocked it. This fixed the problem for me

So if you get the same problem as me, it might be a virus and for me it was AVG who was able to clean it

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