Topic Title: Installation ruined drivers
Topic Summary: claimed to "work" the video process may or may not have destroyed my driver
Created On: 07/03/2013 03:38 PM
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 07/03/2013 03:38 PM
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I have (or should I say had) and ATI mobility radeon HD 5730. Since it was out of date, I tried to update it using the video process from this link. However, during the uninstall process the screen blacked, messed up the aero program for windows 7, and resized. I figured it was normal since it was expressed in the 4th video, but during the install nothing changed and I was stuck with an 800x600 resolution and a broken aero program.

I then proceded to try and find a solution to aero and it said "drivers need to be updated" which is weird since I just updated it. I then proceded to use the same process to only find out that, on the device manager step in the first video, there wasn't a radeon product there. In fact, the driver was replaced with "Standard VGA Graphics driver". Not only this, but the catalyst control center menu is gone from when I right click on the desktop. After several restarts and re-installs, the problem still persists.

So I need advice from a more experienced user. What is the fix?

 07/03/2013 04:56 PM
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Heavy Wizardry

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Joined: 11/13/2009

Please read the sticky "Read Before Posting".


To make it easier to assist you please supply the following:
            ( Please don't paste dxdiag )

1. Processor (I5-xxxx, A10-xxxx, etc)
2. Graphics card (HD6970, HD4850, Mobility, etc)
3. OS (Win7, Win8, WinXP, 32 or 64bit, etc)
4. Driver version (13.2, 12.10, etc)
5. Power Supply..list make and model and wattage
6. RAM
7. Did your computer come with the OS and Graphics card you have now?
8. Monitor resolution (native), connected by (DVI, HDMI, etc)

If this is a LAPTOP, list your laptop model number and please post in the correct forum...that would be the laptop forum

If your issue is resolved, be a helpful forum user and report back the steps that you used. It will help other users.



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 07/03/2013 05:16 PM
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80 Column Mind

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Joined: 04/17/2008

What is the fix?

Use System Restore to go back before you installed the driver and leave it alone.

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