Topic Title: Blue Screen Crash (BSOD) while playing games
Topic Summary: Whenever I am playing any games, after some time I get Blue Screen Crash (BSOD).
Created On: 07/24/2013 05:54 AM
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 07/24/2013 05:54 AM
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arifahmedjoy
Peon

Posts: 4
Joined: 07/20/2013

Hello,

I am getting Blue Screen Crash (BSOD) whenever I am playing a games. I have tried games like Assassin Creed III, NFS Most Wanted 2, Disciple III etc & each of those games has triggered BSOD.

 

I have usues "amd_cleanup_util_1.2.1.0" to uninstall and re-install the latest driver. But, still the same issue.

 

Graphics Card
Gigabyte AMD Radeon HD 7850 (OC Version)

AMD Catalyst Driver Version, and Driver History

Driver Packaging Version : 12.104-130328a-155980C-ATI

Catalyst Version : 13.4

2D Driver Version : 8.01.01.1295

Direct3D Version : 9.14.10.0969

OpenGL Version : 6.14.10.12217

Catalyst Control Center Version : 2013.0328.2218.38225

AMD Audio Driver Version : 7.12.0.7714


Operating System

- OS Name : Microsoft Windows 7 Ultimate

- Version : 6.1.7601 Service Pack 1 Build 7601

- System Type : x64-based PC

Game's Graphic Details
- All settings are set to High

Motherboard or System Make & Model
- Gigabyte Z77X-UD5H


Power Supply

- Thermaltake Smart M650W
- Link to The Power Supply

Applications and Games

- Assassin Creed III, NFS Most Wanted 2, Disciple III etc

CPU Details
- Processor : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, 3901 Mhz, 4 Core(s), 8 Logical Processor(s)


Motherboard BIOS Version
- BIOS Version/Date : American Megatrends Inc. F14, 22/8/2012

System Memory Type & Amount
- Twinmoss 8GB DDR3


Additional Details
- Crash Dump Analysis :

 

On Wed 24/7/2013 8:46:45 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072413-25225-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x23C5C)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Wed 24/7/2013 8:46:45 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x23C5C)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Wed 24/7/2013 7:50:09 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072413-25771-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x23C5C)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Tue 23/7/2013 3:50:34 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072313-31387-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x23C5C)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Tue 25/6/2013 12:18:33 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\062513-42869-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x23C5C)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Tue 25/6/2013 12:07:46 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\062513-28204-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x23C5C)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR

 

Thanks,

Arif

 07/24/2013 11:19 AM
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Marc@AMD
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Posts: 774
Joined: 07/30/2012

Thank you for reviewing the sticky at the top of this Forum Category about what to post when asking for help.  Did you also review the sticky that speaks to this problem?

;Marc



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AMD Customer Care

The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied.

 07/24/2013 11:51 AM
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arifahmedjoy
Peon

Posts: 4
Joined: 07/20/2013

Thank you Marc for your reply. Yes, I had read the sticky which talks about this problem, But not sure about solution.

 07/24/2013 12:30 PM
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PrinceLucifer
Peon

Posts: 4
Joined: 07/24/2013

I am encountering similar issues here, my main game is ARMA 2.During the game buttons start flickering, afterwards the screen that the game was running on gets unreliable and flickers too and at some point the box will BSOD.Graphics Cards: 2x Sapphire Radeon HD 7770Driver: 12.104, don't know the one I had before, but I upgraded to that one before first playing...OS: Windows 8 Pro, x64, current patch level with all public patches appliedIssues: Flickering of buttons during game, flickering of screen (+ artefacts on screen) after game, BSOD after a while. WinDBG pointing the crash to the graphics driverSystem: Fujitsu Celsius M720 PowerPower: 800W power supply, peaking at 75% utilizationScreens: 4x Samsung SyncMaster 2243BW, using DVI connection and a converter cable for the HDMI portsApplication: Arma 2 Complete pack, after that Windows itself causes the problems.CPU: Xeon E5-2670 2.6 GHz 8 Core + HyperThreadMotherboard: Fujitsu D3128 with Intel C602 ChipsetMemory: 8x4 GBDevices: 256 GB SSD for boot + games, 2x3 TB SATA data drives in Spaces mirror. BlueRay reader, USB 3.0 extension card, LSI Raid ControllerAdditional: Scanned PC for viruses using MS Security Essentials, checked cabling for loose connectionsBugcheck code: 3b (SYSTEM_SERVICE_EXCEPTION)An exception happened while executing a system service routine.Arguments:Arg1: 00000000c0000005, Exception code that caused the bugcheckArg2: fffff880070480b5, Address of the instruction which caused the bugcheckArg3: fffff8800ef39050, Address of the context record for the exception that caused the bugcheckArg4: 0000000000000000, zero.

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 07/24/2013 12:44 PM
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Eydee
Ninja Zombie Killer

Posts: 4905
Joined: 12/27/2008

PrinceLucifer -> probably overheating. Clean the card and make sure your case has decent air flow.

 

arifahmedjoy -> maybe the same.

 



-------------------------

CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 07/24/2013 01:15 PM
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arifahmedjoy
Peon

Posts: 4
Joined: 07/20/2013

Eydee : I have 3 extra cooling fan at my casing and also if I put my hand around the case, it's cool.

 07/25/2013 11:22 AM
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Marc@AMD
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Joined: 07/30/2012

I am hesitant to suggest the problem is the Catalyst Driver itself, because multiple games are having the same problem.  I also don't want to suggest it is a problem that can be resolved with a game patch for the same reason.

As Eydeeis suggesting, the issue is likely hardware based and heat buildup (causing overheating of PC components) is often a cause of BSoD that occur while playing games.  Try the games with CrossFire disabled. Also test each HD7770 in the system seperately.  Perhaps 1 card is defective in some manner.

;Marc



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AMD Customer Care

The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied.

 07/26/2013 11:12 AM
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PrinceLucifer
Peon

Posts: 4
Joined: 07/24/2013

Well, granted, it is quite warm right now, but like arifahmedjoy I also have lots of fans in the box, and there is no dust on the cards whatsoever. I just tried running FurMark on the main screen for over an hour -> no problem at all. But after only 10 minutes of ARMA the flickering starts. Reboot -> Arma again -> Flickering after 10 minutes -> Reboot again -> FurMark again for an hour, no problem. So I am still guessing that while this might not be a driver issue per se that something with the glow effects that those games use for their selected menu buttons is causing the problem. (Which is a feature that FurMark is not using at all...)

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 07/26/2013 11:29 AM
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Eydee
Ninja Zombie Killer

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Joined: 12/27/2008

Originally posted by: PrinceLucifer Well, granted, it is quite warm right now, but like arifahmedjoy I also have lots of fans in the box, and there is no dust on the cards whatsoever. I just tried running FurMark on the main screen for over an hour -> no problem at all. But after only 10 minutes of ARMA the flickering starts. Reboot -> Arma again -> Flickering after 10 minutes -> Reboot again -> FurMark again for an hour, no problem. So I am still guessing that while this might not be a driver issue per se that something with the glow effects that those games use for their selected menu buttons is causing the problem. (Which is a feature that FurMark is not using at all...)

Well, it's worth trying what Marc suggested. It can be a CF issue as well. CF and SLI are things that never really worked, no wonder why everyone discourages using them.

Side note: Never really realized that you have CF until Marc pointed it out. When you post system specs in an unreadable way, no one will read them. Take a look at how the OP did it.



-------------------------

CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 07/27/2013 04:21 AM
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PrinceLucifer
Peon

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Joined: 07/24/2013

I do have crossfire disabled anyway, I am not using the two cards for speed, just because I need four screens... Following your advice I tried the game on both cards and just for the sake of it on both ports of both cards. The problem always appears on all four of them, and after the game closes it constantly appears on the screen where the game had run before, so unless the cards have a general problem I am back at the driver... I also monitored the temperature of the cards (both with some kind of freeware tool and with an IR thermometer) and they are well below what they have when using FurMark. Just to rule out a Windows issue I also tried installing a different card (in this case a GeForce GT 640 based thing) and tried with that... And it works perfectly there. Regarding formating: Well, my text was formated as I typed it in the web interface of the forum. Once I hit the reply button unfortunately all my linebreaks were gone... And not only once... Happens to all my posts here. (This one is actually written in three seperate paragraphs...)

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 07/27/2013 05:01 AM
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arifahmedjoy
Peon

Posts: 4
Joined: 07/20/2013

- I have cleaned my whole computer (Specially the graphics card)

- I have installed the June 2010 DirectX 9 update.

 

But still the same BSOD while playing games.

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