Topic Title: HD 5870 drivers issue ...
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Created On: 09/13/2013 07:47 PM
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 09/13/2013 07:47 PM
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Reaper Corfu
Peon

Posts: 2
Joined: 09/13/2013

hello there ... i have a HD 5870 card , an AMD Phenom 9950 quad core processor  8 gb ram and windows 7 32 sp1 ... i used to have the 13.4 driver which it was ok but i uninstalled it and installed the 13.10 beta ... (stupid of me) ... i realised that many of my games was running better with the 13.4 so i chose to reinstall it ... i uninstalled the 13.10 .. reboot ... and then i installed back the 13.4 without any problems .. but at reboot windows won't start .. there is a message in blue screen (it lasts only seconds i cant read it) but something says went wrong with the driver ... i try again but nothing the same issue ... i can only load windows with the old setting but with no card driver ... i am a little desperate here ... any ideas ?  sorry for my english and thanks in advance for your help ... 

 09/13/2013 08:49 PM
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Reaper Corfu
Peon

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Joined: 09/13/2013

UPDATE: i found a crash report which says the following .. please if someone could help here i cannot understand the nature of the problem ..... 

 

Crash Dump Analysis



Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 14/9/2013 12:36:08 πμ GMT your computer crashed
crash dump file: C:\Windows\Minidump\091413-97531-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x6A63A2)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000002, 0xFFFFFFFFE4517AF4, 0xFFFFFFFFD14FB364, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. KERNEL_MODE_EXCEPTION_NOT_HANDLED_M

 09/16/2013 08:51 PM
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ZeroChill
Peon

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Joined: 09/16/2013

I have this exact same problem!  Was using 13.4, upgraded to 13.10 Beta to try it out, attempted to revert to 13.4 ... and no matter what I do I am unable to get my 5970 working again.  Dumps say atimdag.sys is the root cause.  I have used Drive Sweeper as well as the AMD CleanUp Utility without success.  Trying to install any flavor of Catalyst 13.x gives BSOD, and 12.x installs incorrectly and CCC won't run.Am able to fall back to an older ATI 4870 x2 without problems running the final release for the 4000 series, and can switch over to an NVidia 285, but time and again when I try once more with the 5970 I can not get it working again.Any all advice / suggestions welcomed!!!
 09/16/2013 09:51 PM
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WMudrockJr
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Joined: 04/01/2013

Un-install CCC through Control Panel, then go to Device Manager and un-install Display Graphic Driver. Go to Action menu select Hardware scan. You should be back to Windows Default driver now. From here install CCC for 13.4, and hopefully you are back in business.



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AMD A10-5800K, XFX 7850 Ultra OC Edition 975MHz, 16GB RAM, Win 8.1 Pro 64 bit, MSI 7778 motherboard, 500W PSU, HP P7-1235, CCC 13.12 WHQL

 09/16/2013 10:33 PM
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ZeroChill
Peon

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Joined: 09/16/2013

@WMudrockJr - thanks for the suggestion, but didn't work.Here is what has finally worked for me: uninstalled and cleaned system of all drivers, installed 4870 x2, booted into Windows which loaded default drivers, installed the special Catalyst 13.1 that is specifically for the 4000 / 3000 / 2000 series cards, rebooted into Windows, uninstalled current drivers via Catalyst Install Manager, uninstalled graphics card via Device Manager and specifically checked the box to delete current drivers, shutdown system, installed 5970, booted into Safe Mode, ran Drive Sweeper, ran AMD Catalyst Un-Install Utility, ran Regedit and deleted all AMD / ATI entries (which I could safely do since this is an Intel desktop), rebooted into Windows which used default drivers, and then installed Catalyst 13.1 for the 5000 series.  Working fine.  At some point will probably install a more recent version of Catalyst, but happy to be operational again.
 09/16/2013 11:01 PM
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WMudrockJr
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Cool glad your back up.



-------------------------

AMD A10-5800K, XFX 7850 Ultra OC Edition 975MHz, 16GB RAM, Win 8.1 Pro 64 bit, MSI 7778 motherboard, 500W PSU, HP P7-1235, CCC 13.12 WHQL

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