Topic Title: CCC Instalation Problem
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Created On: 10/19/2013 10:44 AM
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 10/19/2013 10:44 AM
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Posts: 6
Joined: 10/19/2013

Graphics Card
AMD Radeon HD 7670M

AMD Catalyst Driver Version, and Driver History
I was using 13.4

Operating System
Windows 8 64bit - downgraded from 8.1
Issue Details
everytime i try to install CCC newest version, it failes to install. Then when I try to open Catalyst on desktop (right click) it tells me that I dont have the driver installed.

Motherboard or System Make & Model
I have HP Ultrabook Envy 6-1100ej.

Power Supply
Display Device(s) and Connection(s) Used

No idea what this one means, you may find it in link above.

Applications and Games

I cant really play a game now, everything started when I updated to Windows 8.1, i couldnt install driver, and I dont want to play with the second graphic card (Intel HD 4000)

CPU Details



Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz


Maximum speed: 1.70 GHz

Sockets: 1

Cores: 2

Logical processors: 4

Virtualisation: Disabled

Hyper-V support: Yes

L1 cache: 128 KB

L2 cache: 512 KB

L3 cache: 3.0 MB


Utilisation 4%

Speed 0.82 GHz

Up time 0:01:55:20

Processes 69

Threads 924

Handles 24320

This may help.

Motherboard BIOS Version
Again, link above may help.

System Memory Type & Amount
If this question means RAM, I have 8GB DDR3.
Additional Hardware
Pretty much everything that HP laptop/ultrabook has.

Additional Details
I used the AMD Driver Cleaner when it stopped working, which made my system unable to launch and I had to use HP Recovery for the second time, (first time from 8.1 to Windows 8). I am sure my Windows is legit, it was preinstalled and everything with Windows seems to work as it should.


Any help would be appriciated, I am really curious what the hell is going on with it, I can not install driver which is very bad for me.

 10/19/2013 12:01 PM
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Heavy Wizardry

Posts: 8824
Joined: 11/13/2009

The AMD removal tool: FOR WINDOWS 7 ONLY. It breaks Windows 8




Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 

***** cetera fallunt, ludere mortuus ******

 10/19/2013 02:36 PM
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Ninja Zombie Killer

Posts: 4905
Joined: 12/27/2008

1. Reinstall Windows. (You broke it with the cleaner.)

2. Install drivers from the HP website or whatever worked for you before.


CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 10/19/2013 03:17 PM
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Posts: 705
Joined: 04/01/2013

You need to do a refresh of Win 8 that is an option REFRESH, you will have to re-install all software. The deal with upgrading to Win 8.1 when you do a refresh you wll it with Win 8 disks. Once the refresh is done, do a Windows update to bring it current.

I have no issues moving from Win 8 to 8.1 because I was using 13.9 WHQL CCC package. For you I would suggest using 13.11 beta mobility drivers. They are for Win 8 and 8.1 as well this way you can migrate to Win 8.1 again.


AMD A10-5800K, XFX 7850 Ultra OC Edition 975MHz, 16GB RAM, Win 8.1 Pro 64 bit, MSI 7778 motherboard, 500W PSU, HP P7-1235, CCC 13.12 WHQL

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