I'm not a newbie by any means...over a decade in computers.
Never more frustrated with tech support in my life.
Problem: Proper removal and -reinstallation of drivers in Win 8.1 x64 HD5970
All the usual proceedures:
Add remove programs, manual uninstallation of drivers via device mangler
So all this was done. Still have the following error:
"system thread exception not handled atikmpag.sys"
Still have catalyst control center on right click desktop and it goes nowhere.
Called tech support. Went over all the above. No Joy.
"Can you escalate me?"
"We have no supervisors here and everyone else is on other calls.
Have you considered reinstalling windows?"
"Where are you located?"
"We are not permitted to tell you that." [They are 2 hrs later than EST]
"Call back tomorrow when we can escalate you" (This was 5pm EST)
The following Day I call again and get escalated.
We run thru a number of things, most of which had been tried before.
I can only use the computer in safe mode.
NOW HERE IS WHERE IT GETS INTERESTING.....
"Can you run be thru registry edits to eliminate the references, so I can start clean?"
"You can search for the file referencing your error in the registry, BUT WE DO NOT SUPPORT REGISTRY EDITING HERE. WIN8.1 REGISTRY IS MORE VOLATILE THAN WIN7. YOU SHOULD CALL MICROSOFT AND HAVE THEM GUIDE YOU THRU REGISTRY EDITING.
Right now I am on my old Nvidia card with current NVidia drivers.
at least everything works.
If I cannot get better help, such as a list of files, locations, and registry edits to manually clean the registry of AMD drivers and files so I can start again, then you can bet my next card will not be AMD