Topic Title: R9 290 drivers crashing (causing my pc to instantly restart)
Topic Summary: Drivers crashing regularly (every 3-4 minits)
Created On: 12/16/2013 12:34 PM
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 12/16/2013 12:34 PM
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Drew838
Peon

Posts: 1
Joined: 12/15/2013

Graphics Card

I have an XFX R9 290 that has not been overclocked

 

AMD Catalyst Driver Version

Amd Catalyst 13.11 Beta9.5

 

Operating System

Windows 8.1 64bit

 

Issue Details

Pc restarts even under light loads e.g. web browsing. sometimes the display freezes for 4 ish seconds before displaying a message in the bottom right corner stating "AMD drivers have stopped responding but have now recovered", or words to that effect.

Motherboard or System Make & Model

My pc is a fresh tech per built system, with a ASUS A78L-M/USB3 motherbored.

 

Display Device and Connection

asus VE278Q using HDMI

 

Applications 

The issues occur in every application as far as i can tell.

 

CPU Details

FX-8350 @4GHZ ( It came pre clocked at 4GHZ by Fresh Tech)

 

System Memory Type & Amount

Corsair Vengeance 16gb

 

Additional Hardware

Seagate barracuda 1tb, four case fans and an optical drive.

 

Additional Details

I am confident that there are no viruses as this is almost all that I have downloaded. I have not checked any of the hardware as I assume that the crashing is due to the drivers because after the screen freezes then recovers there is a message saying that it was due to AMD drivers (when it dose not restart). It started to crash when i installed the drivers from the AMD website, so i uninstalled the drivers and then reinstalled them, this did not solve the issue. 

 12/16/2013 04:58 PM
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Thanny
Elite

Posts: 1299
Joined: 07/13/2009

You left out one of the most important devices - power supply.

 

 12/17/2013 06:27 AM
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Eydee
Ninja Zombie Killer

Posts: 4846
Joined: 12/27/2008

The first step should be looking for BIOS updates for both the motherboard and the video card. Contact the manufacturers.



-------------------------

CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 12/22/2013 06:22 AM
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TheReven
Peon

Posts: 1
Joined: 12/21/2013

i have same mobo and cpu and have the same issue only i have the sapphire 290 its nightmare iv tried everything 

 12/31/2013 10:27 AM
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bigrob301
Peon

Posts: 2
Joined: 02/27/2010

I too have the same problem I suspect it's a driver issue

My specs: mobo Asus crosshair formula z

                cpu fx9590

                ram 16gb amd gamer series

                gpu r9 290 x3

                psu silverstone 1500w

                os win 8.1

 

 03/11/2014 08:59 AM
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Jatujak
Peon

Posts: 4
Joined: 03/03/2014

Ever get a fix for this?

 03/28/2014 10:12 AM
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Kubus
Peon

Posts: 3
Joined: 03/28/2014

Hi,  

 

New to the forum but I'm having the exact same issues as you with an almost identical setup.  

Instead of te XFX R9 290 I have the MSI R9 290 Gaming 4g but our Mobo, CPU, RAM are the same.   


At first I though it was the PSU so I exchanged it.  Then I went on to replace the GPU.  Then I went on to replace the Mobo.    I did all the stress tests and memory tests.  Everything should be fine but the problem continued. 

I figured out that the problem is the catalyst drivers with the mobo, mostly the mobo. 

 

FOUND A FIX:

In the bios I changed the pcie bus from Auto(100) to 120, tough this shouldn't have much affect.   The big change is that I changed the chipset overvoltage from Auto(1.1) to 1.3.      When I had those setting my PC ran stable for 2 days at heavy use.   Went in and change those settings back and my PC started to crash again.  So obviously I put those settings back, actually I changed my PCIe bus to 130 and chipset overvoltage to 1.4 and it's running stable.   Think I will go back to 120 and 1.3 respectively so I’m not pushing the board to hard.

 

 

At the end it seems like the chipset is not getting enough volts on auto.   You might have to turn of power serge protection in the bios as well.  

 

 

 

 

 

 

 



Edited: 04/01/2014 at 09:24 AM by Kubus
 04/06/2014 05:25 PM
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R0K3R
Peon

Posts: 1
Joined: 04/02/2014

I followed the Instructions given by Kubus and i no longer have this issue. Also seems to have fixed it for me 4 days pretty solid gaming on BF4,Thief and Arkham Origins.

Thanks for the info Kubus

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