- AMD Radeon HD 8570 OEM
- Catalyst Control Center had AMD OverDrive on by default, but the problem persists even with it disabled. In fact, there seems to be no performance difference whether it's on or off.
AMD Catalyst Driver Version, and Driver History
- Version: 13.1
- Windows 8.1*, 64-Bit.
- Computer started as just Windows 8, but I was still experiencing this problem even then.
- My previous computer was Windows 7 and had considerably less power, yet I never once experienced anything like this.
- * Now reverted back to Windows 8 after a system refresh, still no change.
Motherboard or System Make & Model
- ASUS Essentio M51BC-US003S Desktop Computer
- CORSAIR CXM series CX750M 750W
- Total Wattage: 750W
- Peak: 750W
- AcBel HBA008-ZA1GT 350
- Total Wattage: 286.4W
- Peak: 350W
Display Device(s) and Connection(s) Used
- ACER S220HQL Monitor (using DVI cable)
- ACER X193W Monitor (using D-Sub cable)
I've also tried a third monitor, which was some kind of ASUS, to no avail.
Applications and Games
- DOTA 2 primarily.
- Path of Exile.
- AMD FX(tm)-8300 Eight-Core Processor 3.30 GHz.
- Not sure if this is relevant, but here's some specs I found:
AMD 64 Technology
Enhanced Virus Protection
Advanced Bit Manipulation
Advanced Vector Extensions
Turbo Core 3.0 Technology
Trailing Bit Manipulation Instructions
Motherboard BIOS Version
- AMD 970 North Bridge Chipset (?)
- American Megatrends Inc. 0402, 9/9/2013
- SMBIOS Version: 2.7
System Memory Type & Amount
- 16GB DDR3-1600 RAM
- 1 TB Hard Drive, SATA, 7,200 RPM
I got this new computer in December, and ever since then it has been crashing irregularly but commonly while playing games, primarily DotA 2. Without warning or apparent reason, one of two scenarios will happen:
1. Most commonly, the screen will go black, the sound goes mute, and the monitor says 'signal lost' or 'no signal found'. Rebooting is the only way to recover from this.
2. Rarely, the window of the game I'm playing goes white, but I can still hear game sounds. At the bottom of the screen, a balloon appears stating that 'a display driver has stopped responding and has recovered', though the game must be relaunched to recover.
However, here's the issue that I think is the root cause of these crashes: Initially, Device Manager listed my display adapter as "AMD Radeon R7 200", which is not a card I am using or have ever used. I've currently "fixed" this by uninstalling all display drivers, and then doing a clean install off the disc that came with the computer, afterwhich my video card is correctly listed as 'AMD RADEON HD 8500 SERIES". The problem is that I cannot actually update these drivers, as when I attempt to download the drivers from AMD, the listed video card changes to R7 200 Series and the crashing persists.
I've tried to use the auto-detect tool, but it 'detects' that the card is "Radeon R7 200 Series", even when it is listed as "AMD Radeon HD 8500 Series" in Device Manager.
- Tried defragging, virus scans, malware scans, CCleaner, etc.
- Have not tried Prime95 or Memtest86.
- DOTA 2 inevitably causes a black screen crash regardless of what settings are used. Path of Exile is more resilient, and seems to work crash-free, but only when in a smaller resolution a few notches below the maximum. Playing it on the highest settings in any resolution will inevitably produce a crash.
- V-sync is always off. Turning it on has no effect whatsoever.
03:15 PM by