Topic Title: Black Screen Crashing
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Created On: 02/17/2014 12:56 AM
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 02/17/2014 12:56 AM
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Elementalkin
Peon

Posts: 5
Joined: 02/13/2014

Graphics Card
- AMD Radeon HD 8570 OEM
- Catalyst Control Center had AMD OverDrive on by default, but the problem persists even with it disabled. In fact, there seems to be no performance difference whether it's on or off.

AMD Catalyst Driver Version, and Driver History

- Version: 13.1

Operating System
- Windows 8.1*, 64-Bit.
- Computer started as just Windows 8, but I was still experiencing this problem even then.
- My previous computer was Windows 7 and had considerably less power, yet I never once experienced anything like this.
- * Now reverted back to Windows 8 after a system refresh, still no change.

Motherboard or System Make & Model
- ASUS Essentio M51BC-US003S Desktop Computer

Power Supply
Currently:
- CORSAIR CXM series CX750M 750W

- Total Wattage: 750W
- Peak: 750W

Previously:

- AcBel HBA008-ZA1GT 350
- Total Wattage: 286.4W
- Peak: 350W

Display Device(s) and Connection(s) Used
Currently:
- ACER S220HQL Monitor (using DVI cable)

Previously:
- ACER X193W Monitor (using D-Sub cable)

I've also tried a third monitor, which was some kind of ASUS, to no avail.

Applications and Games

- DOTA 2 primarily.
- Path of Exile.

CPU Details
- AMD FX(tm)-8300 Eight-Core Processor 3.30 GHz.
- Not sure if this is relevant, but here's some specs I found:

Virtualization Technology
AMD 64 Technology
Enhanced Virus Protection
Advanced Bit Manipulation
SSE
SSE2
SSE3
SSE4a
Advanced Vector Extensions
Supplemental SSE3
SSE4
AES Instructions
Turbo Core 3.0 Technology
SSE4.1
SSE4.2
FMA4 Instructions
XOP Instructions
F16C Instructions
FMA3 Instructions
BMI1
Trailing Bit Manipulation Instructions

Motherboard BIOS Version

- AMD 970 North Bridge Chipset (?)
- American Megatrends Inc. 0402, 9/9/2013
- SMBIOS Version: 2.7

System Memory Type & Amount
- 16GB DDR3-1600 RAM

Additional Hardware
- 1 TB Hard Drive, SATA, 7,200 RPM

Issue Details
I got this new computer in December, and ever since then it has been crashing irregularly but commonly while playing games, primarily DotA 2. Without warning or apparent reason, one of two scenarios will happen:

1. Most commonly, the screen will go black, the sound goes mute, and the monitor says 'signal lost' or 'no signal found'. Rebooting is the only way to recover from this.
2. Rarely, the window of the game I'm playing goes white, but I can still hear game sounds. At the bottom of the screen, a balloon appears stating that 'a display driver has stopped responding and has recovered', though the game must be relaunched to recover.

However, here's the issue that I think is the root cause of these crashes: Initially, Device Manager listed my display adapter as "AMD Radeon R7 200", which is not a card I am using or have ever used. I've currently "fixed" this by uninstalling all display drivers, and then doing a clean install off the disc that came with the computer, afterwhich my video card is correctly listed as 'AMD RADEON HD 8500 SERIES". The problem is that I cannot actually update these drivers, as when I attempt to download the drivers from AMD, the listed video card changes to R7 200 Series and the crashing persists.

I've tried to use the auto-detect tool, but it 'detects' that the card is "Radeon R7 200 Series", even when it is listed as "AMD Radeon HD 8500 Series" in Device Manager.

Additional Details
- Tried defragging, virus scans, malware scans, CCleaner, etc.
- Have not tried Prime95 or Memtest86.
- DOTA 2 inevitably causes a black screen crash regardless of what settings are used. Path of Exile is more resilient, and seems to work crash-free, but only when in a smaller resolution a few notches below the maximum. Playing it on the highest settings in any resolution will inevitably produce a crash.
- V-sync is always off. Turning it on has no effect whatsoever.



Edited: 04/19/2014 at 03:15 PM by Elementalkin
 02/17/2014 02:22 AM
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stumped
Wizard

Posts: 7825
Joined: 11/13/2009

I suspect it's a power issue. That card calls for a 450 watt PS minimum. Do you have access to a more powerful  power supply you could test it with?

 



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 02/17/2014 02:31 AM
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Elementalkin
Peon

Posts: 5
Joined: 02/13/2014

Originally posted by: stumped I suspect it's a power issue. That card calls for a 450 watt PS minimum. Do you have access to a more powerful  power supply you could test it with?

 



Afraid not. Also, updated my post with current temperatures, think it could just be overheating?

 02/17/2014 03:51 AM
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goodplay
Cookie Monster

Posts: 444
Joined: 08/21/2011

Nope,66 not near overheat.

That psu is only 330 max,according to reviews.

You say new computer?,take it back. 



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i5 3570k(@4.5)./ga-z77x-ud5h-wb./hyper T4./2 x 4gb vengeance 1600 c8./sapphire dualX 7970 3gb OC boost v2./1tb WD FAEX Black./lg bh10 blu-ray r.w../corsair hx850./antec df30./z506 spkrs./lg e2240v./win 8(8.1) pro x64 

 03/09/2014 09:17 AM
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Elementalkin
Peon

Posts: 5
Joined: 02/13/2014

Just wanted to bump this for clarification on an unanswered issue; why is my card incorrectly listed as "AMD RADEON R7 200 Series" instead of "AMD RADEON HD 8500 Series" under display adapters, even when I have not downloaded or updated any drivers, and what is the significance of that (if any).

Also, any last minute advice on a replacement PSU would be helpful. I've never done this before, so I'm not quite sure exactly what to be looking for, other than just the wattage.

 03/11/2014 11:24 AM
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gruia
Nerfed

Posts: 68
Joined: 10/31/2013

can you try the tweaks i posted here

http://forums.amd.com/game/messageview.cfm?catid=454&threadid=172136&enterthread=y

really curious if that fixes it

 03/11/2014 02:45 PM
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Elementalkin
Peon

Posts: 5
Joined: 02/13/2014

Originally posted by: gruia can you try the tweaks i posted here

 

http://forums.amd.com/game/messageview.cfm?catid=454&threadid=172136&enterthread=y

 

really curious if that fixes it



I'm not sure what any of that has to do with the problems I've been experiencing.

 03/12/2014 04:03 PM
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Eydee
Ninja Zombie Killer

Posts: 4905
Joined: 12/27/2008

I suggest you try manufaturer drivers, this must be an OEM card. Contacting Asus support would also be wise, OEM hardware is supported by the OEM, not AMD.



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CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 04/19/2014 08:19 AM
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Elementalkin
Peon

Posts: 5
Joined: 02/13/2014

Update:
- I ordered an 850w PSU, but it was much too large to fit in to my system (my bad). Still, I tested it externally while I had it, but the problem persisted exactly the same. I'm currently using a new 750w PSU of the correct size, but the result is the same. Neither PSU caused any performance changes at all.

- I had to buy a new monitor, as my last one wouldn't turn on anymore (unrelated to this). I was hopeful that the blackouts were caused by the monitor itself, but the problem persisted on both the spare monitor I used in the mean time, and on this new one.

- I tried contacting ASUS, but the representitive clearly doesn't speak english natively, and the instructions provided to perform a 'System Recovery' don't match up with my system (it references 'Windows 7 File Recovery', which I do not have.).

- I also tried contacting Microcenter, who suggested turning off Catalyst Control Center's auto-update feature. Mine actually doesn't have that, although I was able to determine that the reason why my drivers were automatically updating was because of Windows Update. While I was able to disable this, Windows Update still incorrectly suggests that I install the R7 200 drivers. The representitive also said that it "almost sounds hardware related".

Originally posted by: Eydee I suggest you try manufaturer drivers, this must be an OEM card. Contacting Asus support would also be wise, OEM hardware is supported by the OEM, not AMD.


I believe it is. ASUS would be the manufacturer, right? If so, there don't appear to be any drivers available for this system, aside from BIOS files and a few utility programs. And while I'm definitely not ruling it out as a possibility, neither representitive I mentioned above said anything about the drivers.

 04/19/2014 09:03 AM
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Eydee
Ninja Zombie Killer

Posts: 4905
Joined: 12/27/2008

If there are no drivers on the website for this OS, it is simply not supported. Perhaps for the very reason you cannot use it. Install a supported operating system, and it should work fine then.



-------------------------

CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

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