Topic Title: 14.4 driver BSOD either during installation. Or every shutdown after "sucessfull" installation.
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Created On: 04/26/2014 03:46 PM
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 04/26/2014 03:46 PM
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SilverCloud
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I can not for the life of me get the 14.4 drivers to install properly. I've tried doing a clean install with DDU, I've tried doing an install after just doing a regular windows uninstall of the last drivers, etc. but nothing works at all. 

Most of the time I get a BSOD during install with an error messaging something like "server exception" which then leads to me getting a BSOD at every startup. The times installation actually goes through, I get a BSOD at every single shutdown with an error message "multiple IRP requests".

I am able to install and use 13.12 drivers fine, but I want the 14.4 drivers for mantle.

This has gotten to the point now where I sure as hell will never be buying AMD products again. In the 3 months I have owned my 290xs I have spent more time uninstalling and reinstalling drivers than I have playing games. I am seriously fed up with this company. 


Edit: System specs:

290x crossfire Sapphire Tri-X, Asus DCU2

Catalyst 14.4

Windows 7 64 Bit

X-star 2560x1440 DVI-D

i7-4770k 4.5ghz

MSI M-Power Max Z87 motherboard

16GB DDR3-2400mhz ram

 



Edited: 04/26/2014 at 06:43 PM by SilverCloud
 04/26/2014 04:36 PM
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Eydee
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Try the simple method:

1. Uninstall again using DDU.

2. Reboot

3. Start the installation

4. Choose custom mode

5. Uncheck everything (you can) except for DD and CCC (Don't install crap)

6. Reboot

 



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CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 04/26/2014 05:07 PM
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SilverCloud
Peon

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Nope, system server exception BSOD again. Happened during install of display driver. 

 

BTW my copy of windows is less than 30 days old and was clean installed to try to actually get AMD drivers to work. It worked for 13.12 but not 14.4. 

 

Edit: After doing further work on this I ran through the BSOD dump files and the driver error is coming from ntoskrnl.exe. I attempted to do a driver verification but I am unable too, as I get a BSOD every single time from a file called amdacpksd.sys which as the name would state, appears to be an AMD system file. The weird thing is though I have done a complete removal of all AMD files with DDU. Driver verifier states that this file is attempting to corrupt system kernel. 

 

Can anyone explain to me how this is possible? 



Edited: 04/26/2014 at 06:05 PM by SilverCloud
 04/26/2014 06:37 PM
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Eydee
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Now I wonder what OS you're using and what source it came from. (Note the sticky called "read before posting" is there for a reason.)



-------------------------

CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 04/26/2014 06:39 PM
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SilverCloud
Peon

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Windows 7 64 Bit. It's an official copy purchased off Newegg. 

 04/26/2014 06:44 PM
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Eydee
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Then it must be clean and you probably have faulty hardware somewhere, or it is indeed a bug in the driver which only happens at certain configurations, like yours.

If you're OCing, turn it off and run memtest86. If all comes out clean, you need to use the issue resporting form which can be found in the stickies. Provide as much info as you can to make the issue reproducable.



-------------------------

CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 04/26/2014 06:46 PM
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SilverCloud
Peon

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There is no way it is hardware related. As I said I ran Catalyst 13.12 for a month straight without a single crash or bug. 

 04/26/2014 06:49 PM
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Eydee
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13.12 was the same thing there would be no need for 14.4, also you'd experience the same thing. And if they are not the same thing, it's possible that one triggers a hardware fault while the other does not. It doesn't matter. Use the reporting form, revert to 13.12 and wait for a fix, if it ever happens.



-------------------------

CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 04/27/2014 12:31 AM
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SilverCloud
Peon

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How does a Driver that is basically a small improvement over the beta version magically break hardware? It doesn't. I am able to install the 14.x beta drivers without this issue (though I don't use them because they are totally not stable with crossfire). It is 100% related to something in this revision on AMDs software side. 

 

I submitted a bug report but I'll be shocked if I ever hear anything back from AMD. 

 04/27/2014 08:44 PM
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lglidden
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I have been having the same problem.  I also had this problem when trying to install the latest beta drivers.  I have a new pc built about 2 months ago.  With completely all new hardware and a new legaly obtained copy of Windows 8.1 (Purchaced from the microsoft store).  My system BSOD's during the instalation process.  I even tried downloading the uninstal tool from AMD.  Completely and cleanly uninstalled previous drivers and tried a new install.  Same thing BSOD.  But 13.1 drivers install with no problem.  Repost if you figure it out I could use the help.  Thank you 

System Specs:

AMD FX 8320

ASRock 990FX Killer

Radeon HD 7870  Ghz edition

Kingston 120 GB SSD

Windows 8.1 



Edited: 04/27/2014 at 09:05 PM by lglidden
 04/27/2014 08:47 PM
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Azzkikkrr
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Same issue for me. 6790 on Win 7 64-bit. Sticking to 13.12 for now.

 04/28/2014 02:42 AM
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AlphaSnail
Peon

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Same here guys, BSOD during installation. New all AMD PC. All was fine until after 13.12. Anything after that and I get BSOD upon installation every time. I do a clean install every time I upgrade my driver, I reboot, then attmpt the upgrade. BSOD about halfway through the installation process. It happens on custom install and express both. I'm seeing a pattern with the BSOD issue with 14.1+. It seems everyone who is having the BSOD issue has a HD7000 series GPU.

I have a Sapphire HD7870XT 2GB. My CPU is an FX8320 Black Edition. ASROCK Fatal1ty Killer 990FX AMD MOBO (2014 release) and I'm running Windows 7 X64. I went back to 13.12. I went with AMD because I thought they were awesome, everything was great until after 13.12. Not feeling so happy with my AMD build rightnow. This is ridiculous.

This is not a faulty hardware issue. It is a bug in the driver!



Edited: 04/28/2014 at 02:53 AM by AlphaSnail
 04/28/2014 03:17 AM
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SilverCloud
Peon

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Originally posted by: AlphaSnail Same here guys, BSOD during installation. New all AMD PC. All was fine until after 13.12. Anything after that and I get BSOD upon installation every time. I do a clean install every time I upgrade my driver, I reboot, then attmpt the upgrade. BSOD about halfway through the installation process. It happens on custom install and express both. I'm seeing a pattern with the BSOD issue with 14.1+. It seems everyone who is having the BSOD issue has a HD7000 series GPU.

 

I have a Sapphire HD7870XT 2GB. My CPU is an FX8320 Black Edition. ASROCK Fatal1ty Killer 990FX AMD MOBO (2014 release) and I'm running Windows 7 X64. I went back to 13.12. I went with AMD because I thought they were awesome, everything was great until after 13.12. Not feeling so happy with my AMD build rightnow. This is ridiculous.

 

This is not a faulty hardware issue. It is a bug in the driver!

 


Nope, as you can see in the OP I am on Crossfire 290x and having this issue. For those of you that are having this issue can you guys please download bluescreen viewer and check what is causing your BSOD? I'd really like to see what is causing the errors in the rest of your guys setup. 

 04/28/2014 03:47 AM
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lglidden
Peon

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I just ran setup again on Catalyst 14.4 Here is the dump report from the BSOD.

==================================================

Dump File         : 042814-23828-01.dmp

Crash Time        : 4/28/2014 3:39:53 AM

Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL

Bug Check Code    : 0x000000d1

Parameter 1       : 00000000`0000000c

Parameter 2       : 00000000`00000002

Parameter 3       : 00000000`00000000

Parameter 4       : fffff800`429dca20

Caused By Driver  : atikmdag.sys

Caused By Address : atikmdag.sys+2a163

File Description  : 

Product Name      : 

Company           : 

File Version      : 

Processor         : x64

Crash Address     : ntoskrnl.exe+153fa0

Stack Address 1   : 

Stack Address 2   : 

Stack Address 3   : 

Computer Name     : 

Full Path         : C:\Windows\Minidump\042814-23828-01.dmp

Processors Count  : 8

Major Version     : 15

Minor Version     : 9600

Dump File Size    : 279,936

Dump File Time    : 4/28/2014 3:41:39 AM

==================================================

 04/28/2014 12:23 PM
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Kingofwolves
Peon

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 04/28/2014 12:48 PM
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lglidden
Peon

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Thank you Kingofwolves.  This solved my problem also.  Drivermax sucessfully installed Catalyst 14.4 drivers on my system.  Something to note in the free version you can only download 2 files a day so I would grab the catalyst drivers and the HD audio drivers.  It will detect all out of date drivers on your system.  Good luck all hope this reply helps.  Again thankyou Kingofwolves for the Tip.

 04/29/2014 04:59 PM
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AlphaSnail
Peon

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Originally posted by: SilverCloud
Originally posted by: AlphaSnail Same here guys, BSOD during installation. New all AMD PC. All was fine until after 13.12. Anything after that and I get BSOD upon installation every time. I do a clean install every time I upgrade my driver, I reboot, then attmpt the upgrade. BSOD about halfway through the installation process. It happens on custom install and express both. I'm seeing a pattern with the BSOD issue with 14.1+. It seems everyone who is having the BSOD issue has a HD7000 series GPU.

 

 

 

I have a Sapphire HD7870XT 2GB. My CPU is an FX8320 Black Edition. ASROCK Fatal1ty Killer 990FX AMD MOBO (2014 release) and I'm running Windows 7 X64. I went back to 13.12. I went with AMD because I thought they were awesome, everything was great until after 13.12. Not feeling so happy with my AMD build rightnow. This is ridiculous.

 

 

 

This is not a faulty hardware issue. It is a bug in the driver!

 

 

 

 

Nope, as you can see in the OP I am on Crossfire 290x and having this issue. For those of you that are having this issue can you guys please download bluescreen viewer and check what is causing your BSOD? I'd really like to see what is causing the errors in the rest of your guys setup. 

 

 

Here's my bsod report, hope someone can help me. Seems EtronXHCI.sys  (it's the newest driver version) is causing the bsod during the catalyst install process..

==================================================
Dump File         : 042814-25740-01.dmp
Crash Time        : 4/28/2014 12:57:34 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`0000000c
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`04ba6a20
Caused By Driver  : EtronXHCI.sys
Caused By Address : EtronXHCI.sys+ca20
File Description  : Etron eXtensible Host Controller Driver.
Product Name      : Etron xHCI Driver.
Company           : Etron Technology Inc
File Version      : 0.00.0000.0118
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\042814-25740-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,464
Dump File Time    : 4/28/2014 1:01:21 AM
==================================================



Edited: 04/29/2014 at 11:56 PM by AlphaSnail
 04/29/2014 07:22 PM
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Eydee
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I made some progress on the IRP request bsod. I modded 14.4 with FLEM and installed it on my x1650 (don't laugh) and got the issue, 100% reproducable on multiple windows versions.

However, it only happens if I install my custom driver for my crappy CRT monitor. That custom driver contains an EDID override, besause its EDID is crap.

Black_zion posted a thread here somewhere in the forums about having some EDID-related changes in the latest driver.

I think this is not a coincidence. It must be a bug related to EDID. Also I can now confirm it is not faulty hardware as long as you get the IRP request stop code.

However, DRIVER_IRQL_NOT_LESS_OR_EQUAL is different, it usually happens if you OC too much.



-------------------------

CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 04/29/2014 11:54 PM
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AlphaSnail
Peon

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Originally posted by: Eydee However, DRIVER_IRQL_NOT_LESS_OR_EQUAL is different, it usually happens if you OC too much.

 

 

I don't have any overclocking enabled on my setup. I havent needed anymore horsepower than I have with stock settings. I've been installing catalyst updates all this time without issue. Do you think it will be fixed soon and did you check out my BSOD report above where it says Caused By Driver  : EtronXHCI.sys? Also I have a Sony Bravia LCD HDTV hooked up to my HD7870Xt via HDMI. I don't have a crt or any edid drivers.



Edited: 04/30/2014 at 12:01 AM by AlphaSnail
 04/30/2014 01:43 AM
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UcouldBrong
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Originally posted by: Kingofwolves i fixed it my self

 

 

 

http://forums.amd.com/game/messageview.cfm?catid=454&threadid=173334&enterthread=y

 

You fixed it with a utility that searches for automatic driver updates?  Not a bad idea as had forgotten that some problems can be due to a damaged or outdated ATI I/O SMBus Controller driver.    PC World gave it a less than hearty review:

http://www.pcworld.com/article/248986/drivermax.html

"Slimware" may be another tool that readers can investigate.  Nice thing about these is that you can detect the newer driver and download directly from original source which is much faster than from the utility/tool.



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Non-noob components.



Edited: 04/30/2014 at 02:45 AM by UcouldBrong
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