Topic Title: Catylast Control and driver updates
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Created On: 06/11/2014 07:43 PM
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 06/11/2014 07:43 PM
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fredl11
Peon

Posts: 4
Joined: 06/11/2014

I used to have hair but now am BALD!! OK purchased Watch dogs and problems began. Game does not run. Went to site and followed instructions. Uninstalled AMD catalyst and folders. Downloaded the new 14.4 package. Finished. Opened Catalyst and only thing there are pinned,Presets,Performance and Power.

Went to device manager and driver is still 13.152

Also Sticky about Clean uninstall tool does not work

What is going on???

 

 06/11/2014 07:52 PM
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Eydee
Ninja Zombie Killer

Posts: 4905
Joined: 12/27/2008

Control panel -> System -> Advanced System -> Hardware tab ->Device installation settings -> Turn off auto update.

Then try again. Your system probably overwrote your driver with something it thought was "better". If you have a driver-CCC version mismatch, things like what you describe happen.



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CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 06/11/2014 09:48 PM
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stumped
Wizard

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Joined: 11/13/2009

Who the h**l knows? You are asked to read and furnish information in PLEASE READ BEFORE POSTING. If you can't do that, then everything is a guess. Edit your post to include the info, and maybe you will get some help.

 

http://forums.amd.com/game/categories.cfm?catid=454

 



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 * A clear conscience is usually a sign of bad memory *

 06/12/2014 01:20 PM
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fredl11
Peon

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Driver File Version: 8.17.0010.1230 (English)     Driver Version: 13.152.0.0System Information------------------Time of this report: 6/11/2014, 15:38:28       Machine name: HPSIXCORE   Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)           Language: English (Regional Setting: English)System Manufacturer: Hewlett-Packard       System Model: h8-1534               BIOS: v8.09          Processor: AMD FX(tm)-6200 Six-Core Processor              (6 CPUs), ~3.8GHz             Memory: 10240MB RAMAvailable OS Memory: 10032MB RAM          Page File: 2636MB used, 7795MB available        Windows Dir: C:\WINDOWS    DirectX Version: DirectX 11DX Setup Parameters: Not found   User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent)    DWM DPI Scaling: Disabled     DxDiag Version: 6.03.9600.16384 64bit Unicode
 06/12/2014 01:23 PM
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Earnhardt
Case Modder

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Originally posted by: fredl11 Driver File Version: 8.17.0010.1230 (English)     Driver Version: 13.152.0.0System Information------------------Time of this report: 6/11/2014, 15:38:28       Machine name: HPSIXCORE   Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)           Language: English (Regional Setting: English)System Manufacturer: Hewlett-Packard       System Model: h8-1534               BIOS: v8.09          Processor: AMD FX(tm)-6200 Six-Core Processor              (6 CPUs), ~3.8GHz             Memory: 10240MB RAMAvailable OS Memory: 10032MB RAM          Page File: 2636MB used, 7795MB available        Windows Dir: C:\WINDOWS    DirectX Version: DirectX 11DX Setup Parameters: Not found   User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent)    DWM DPI Scaling: Disabled     DxDiag Version: 6.03.9600.16384 64bit Unicode

What the hell is that?

This is what is asked in the "**STICKY** |PLEASE READ BEFORE POSTING" Thread:So please fill it out properly!

IMPORTANT

When posting a thread about a particular issue you are experiencing it is very helpful if you provide as much information as possible.  Please use the template below, and be as detailed as you can.  It will enable your fellow forum members to provide more accurate and helpful suggestions.

NOTE! Please do not copy/paste DirectX Diagnostic Reports into your post.



Graphics Card
- include the specific brand & model (ex: ASUS Radeon HD7970-DC2-3GD5)
- if any over-clocking is being done then provide GPU & memory clocks, and the application used to over-clock

AMD Catalyst Driver Version, and Driver History
- include driver version currently used, and version(s) tested previously

Operating System
- 32-bit/64-bit; Service Pack, etc..
- include details about additional operating systems also tested

Issue Details
- include specifics on symptoms, and steps to reproduce the issue
- describe in detail the issue experienced
- for 3D Games, please include details of your in-game graphics settings (ex: Anti-Aliasing, VSync, etc..)
- links to videos or pictures that may demonstrate your issue

Motherboard or System Make & Model
- include the specific brand & model (ex: DELL XPS 8500, or ASUS M4A88TD-V)

Power Supply

- include specific brand & model with output wattage
- a link to the manufacturer’s product page with specifications, or a picture of the unit’s label is helpful

Display Device(s) and Connection(s) Used
- include specific brand & model (ex:  DELL U2411)
- include specifics about any cables, adapters, splitters, hubs, used

Applications and Games

- list out all applications and games where the issue is occurring
- include details about version or patch numbers

CPU Details
- include model, speed, number of cores (ex: AMD Phenom II x4 965 Black Ed.)
- if any over-clocking is being done provide details about it (ex: multiplier, voltages, clock speeds, and the application used to over-clock)

Motherboard BIOS Version
- the BIOS version is displayed as soon as your system is powered on (ex: ASUS BIOS 1015)

System Memory Type & Amount
- include specific brand & model

Additional Hardware
- include specifics about the harddrive(s) used (ex: SSD boot drive), # of case fans, optical drives installed, or any additional PCI, or PCIe devices installed

Additional Details
- include information about any system checks that have already been done to ensure the system is clean of viruses, spyware, etc..
- include information about any checks that have already been done to ensure hardware is not faulty. (ex: hardware swaps, Prime95 for CPU testing, Memtest86 for memory testing)



 



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 06/12/2014 01:25 PM
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backFireX64
Elite

Posts: 1044
Joined: 11/14/2010

What's the gpu ?



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gigabyte X58A-UD3R rev.2, core i7 975 3.9ghz (stock voltage), windows 8.1 64-bit, corsair 12gb DDR3 1600mhz 7-7-7-20 RAM, xfx HD 5970 + gigabyte HD 5970 (stock clocks), coolermaster ultimate 900w PSU.
amd catalyst 14.7 RC3 aug12

 06/12/2014 04:14 PM
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fredl11
Peon

Posts: 4
Joined: 06/11/2014

Thanks for trying to help me out

I hope this is what is needed

 I just got finished doing a REFRESH and have done all updates prior to 8.1 and just finished restoring 8.1 and all the latest updates.

 

Now I have gone to the AMD site and installed the latest AMD 14.4 Catalyst Suite

 

 

AMD Catalyst Install Manager

 

Final Status:

Success

Version of Item:

8.0.916.0

Size:

20 Mbytes

 

After install Device Manager still shows driver as 13.152

 

 

Graphics Card

AMD Radeon HD 7570
AMD Radeon Graphics Processor (0x675D)

 

 

DAC type: Internal DAC(400MHz)

Device Type: Full Device

Device Key: Enum\PCI\VEN_1002&DEV_675D&SUBSYS_90BD1B0A&REV_00

Display Memory: 6897 MB

Dedicated Memory: 2033 MB

Shared Memory: 4864 MB

AMD Catalyst Driver Version, and Driver History
All up to 13.152

Operating System
Windows 8.1 64-bit

Issue Details
System crashes with Watch Dogs eithe blue screen or AMD has quit wotking

Set graphics to lowest

Motherboard or System Make & Model
Gigabyte 2AC8 1.2

Bus clock 200 MHZ

UEFI AMI v8.09 10/30/12

Power Supply

HP Model # 633187-002

Max pwr 460 watts

Display Device(s) and Connection(s) Used
Gateway HX 2000
DVI

Applications and Games

None at this time Just did a refresh

CPU Details
AMD FX(tm)-6200 Six-Core Processor (6 CPUs), ~3.8GHz

Motherboard BIOS Version
- the BIOS AMI v8.09

System Memory Type & Amount
10GB DDR3

Additional Hardware
Nothing connected except mouse and Keyboard

Additional Details
Right now Norton with all update and scans. HP Diagnostic found nothing

 

 06/12/2014 05:31 PM
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Eydee
Ninja Zombie Killer

Posts: 4905
Joined: 12/27/2008

OK, you're using one of the cards that seem to be missing from the 14.x series for whatever reason we don't know. You have 2 choices:

#1: Use 13.12.

#2: Try modding 14.4.

I would be glad to write a modding tutorial for you, but I have no 7k series card to test with. I can still give brief instructions though.

1. Get the device id of your card from the device manager (listed as device key in your previous post... PCI\VEN_...).

2. Open the driver inf file with notepad.

3. Find the section where it lists cards by hardware id.

4. Select a random card that is similar to yours, like another 7k series card. Select a 7500 series card if you can find any.

5. Once you decided which card to use, simply overwrite the device id with yours. Save the file and install through the device manager by force.

6. At your own risk. If you don't like fiddling around with stuff like that, stick to workaround #1.

In both cases, report the issue.



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CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 06/12/2014 05:37 PM
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backFireX64
Elite

Posts: 1044
Joined: 11/14/2010

EDIT:  first try Eydee's post advice.

 

 

Doing a refresh is a bad idea.

I would prefer a clean windows installation in a formatted hdd/ ssd/ partition, and start from scratch.

If you do not know how to back-up your personal files-folders-documents, then seek someone to assist you with that, or post for this here.

Do not format windows without properly backing up.

 

It is probably a registry corruption issue and the only way to solve this is

1. by doing a proper clean uninstall of the drivers and leftover files and registry entries

2. follow previous Eydee's advice and then try to see if there are any drivers left with this procedure order: Device manager->Display Adapters->(right click) Update Driver Software->Browse my computer for driver software->Let me pick from a list of device drivers on my computer. If there are, select to be installed and then uninstall along with the driver software.

3. Formatting Windows, clean install Windows, install mobo drivers, clean install latest catalyst drivers



-------------------------

gigabyte X58A-UD3R rev.2, core i7 975 3.9ghz (stock voltage), windows 8.1 64-bit, corsair 12gb DDR3 1600mhz 7-7-7-20 RAM, xfx HD 5970 + gigabyte HD 5970 (stock clocks), coolermaster ultimate 900w PSU.
amd catalyst 14.7 RC3 aug12

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