Topic Title: Gigabyte AMD Radeon R9 290 BSOD after driver installation
Topic Summary: Issue using Catalyst drivers 14.4, 13.12 and 14.6 beta
Created On: 06/17/2014 07:25 AM
Status: Post and Reply
Linear : Threading : Single : Branch
1 2 Next Last unread
Search Topic Search Topic
Topic Tools Topic Tools
View similar topics View similar topics
View topic in raw text format. Print this topic.
 06/17/2014 07:25 AM
User is offline View Users Profile Print this message

Author Icon
ridgebj
Peon

Posts: 8
Joined: 06/17/2014

*Everything below this has been included in an AMD issue reporting form

*I have been having this issue since building this new PC (see sig) on 12 June 2014

*the longest the system has been able to run was the first install (approximately 8 hours). In that time I tested the PC using current games (dark souls 2, the witcher 2, sleeping dogs, metro 2033) on ultra settings with no perceivable issues. 

*since then the crashes have become much more frequent. 

*I have done extensive reading of this site as well as other sites looking for similar problems to mine and there are plenty but any suggested fixes have so far been unsuccessful for me. 

*I am looking for anything else I can try before I RMA

*I will repost any official response I receive. 

----------------------------------------------------------------

Screen artifacting and crash and reboot after installation of catalyst drivers. 

This does not always occur directly after driver installation but seems to happen randomly sometime after. 

After initial crash there is always a second crash during boot into windows with BSOD. 

The only way after this point of continuing is to access windows safe mode and uninstalling catalyst driver. 

This has only occurred straight from desktop without any graphics intensive games or software running and typically within 15 minutes of installing the drivers. 

Steps

1. new build

2. no overclocking of any component

3. clean install of windows 8 Pro 

4. download and install all available windows updates

5. update of motherboard bios to ensure up to date

6. install motherboard drivers

7. install catalyst 14.4 drivers (plus other install features included in the package) using catalyst install manager

8. after first crash and uninstall of amd drivers, did a clean of all amd related files and only installed 14.4 driver through device manager. Still crash

9. after a number of further crashes tried uninstalling motherboard drivers then reinstall 14.4 driver. Still crash. 

10. tried installing 14.6 beta drivers (device manager). no change

11. tried installing 13.12 drivers (device manager). no change

12. tried switching off onboard Integrated GPU (disabling IGPU multi-monitor) and reinstall the 3 different drivers. no change with each. 

13. tried windows 8 power management settings (disabling link power state management for PCI express). no change

14. also tried cmos reset and try again. no change

 

A sample of reports from dump files: 

 

On Tue 17/06/2014 9:21:26 AM GMT your computer crashed

This was probably caused by the following module: ntoskrnl.exe (nt+0x5A540) 

Bugcheck code: 0x19 (0x3, 0xFFFFF8A0029AD8C0, 0x0, 0xFFFFF8A0029AD8C0)

Error: BAD_POOL_HEADER

 

On Tue 17/06/2014 9:21:26 AM GMT your computer crashed

This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) 

Bugcheck code: 0x19 (0x3, 0xFFFFF8A0029AD8C0, 0x0, 0xFFFFF8A0029AD8C0)

Error: BAD_POOL_HEADER

 

On Tue 17/06/2014 9:19:30 AM GMT your computer crashed

This was probably caused by the following module: atikmdag.sys (atikmdag+0x277CE) 

Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)

Error: CUSTOM_ERROR

 

On Tue 17/06/2014 8:17:12 AM GMT your computer crashed

This was probably caused by the following module: atikmdag.sys (atikmdag+0x26C1E) 

Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)

Error: CUSTOM_ERROR

 

On Tue 17/06/2014 8:17:11 AM GMT your computer crashed

This was probably caused by the following module: Unknown () 

Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)

Error: CUSTOM_ERROR

 

On Tue 17/06/2014 8:16:04 AM GMT your computer crashed

This was probably caused by the following module: ntoskrnl.exe (nt+0x5A540) 

Bugcheck code: 0x1A (0x41287, 0x40, 0x0, 0x0)

Error: MEMORY_MANAGEMENT

 

On Tue 17/06/2014 7:35:48 AM GMT your computer crashed

This was probably caused by the following module: atikmdag.sys (atikmdag+0x28ECE) 

Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)

Error: CUSTOM_ERROR

 

On Tue 17/06/2014 7:16:47 AM GMT your computer crashed

This was probably caused by the following module: atikmdag.sys (atikmdag+0x28ECE) 

Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)

Error: CUSTOM_ERROR

 

On Tue 17/06/2014 7:11:33 AM GMT your computer crashed

This was probably caused by the following module: ntoskrnl.exe (nt+0x5A540) 

Bugcheck code: 0xA (0xFFFFF680003BE9A0, 0x0, 0x0, 0xFFFFF8016EE9651C)

Error: IRQL_NOT_LESS_OR_EQUAL

 

On Mon 16/06/2014 3:51:39 PM GMT your computer crashed

This was probably caused by the following module: Unknown () 

Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)

Error: CUSTOM_ERROR



-------------------------

CPU: Intel Core i5 4670K | RAM: G.Skill Ares F3-1866C9D-8GAB 8GB (2x4GB) DDR3 | MoBo: ASRock Z97M Pro4 (BIOS: 1.4)| GPU: Gigabyte Radeon R9 290 Windforce 4GB | Display: Dell 2408WFP on DVI | PSU: Seasonic M12II 620W | OS: MS Windows 8 Pro x64

 06/17/2014 08:23 AM
User is offline View Users Profile Print this message

Author Icon
backFireX64
Elite

Posts: 1044
Joined: 11/14/2010

Does the problem occur with only the mcrosoft basic driver installed ?

Don't let windows search, download and install a driver through device manager or windows update.

Always manually clean uninstall, then, clean install drivers you have downloaded from amd site directly (not with the auto-detection tool).

Have you tried installing only the video driver, without anything else, from a catalyst suite ? If not, and you can manage to live without ccc, test and see if the problem persists.

You can use afterburner for oc, fan and monitoring features.

 

Have you tried windows 8.1 along with the updates it brings ?

There is a possibility of os/ driver conflict.

 

If you could test the card in a different stable pc, you could test for hardware problems/ compatibility issues.

 

Thanks for the detailed feedback you gave and post  if anyhing comes back.

 



-------------------------

gigabyte X58A-UD3R rev.2, core i7 975 3.9ghz (stock voltage), windows 8.1 64-bit, corsair 12gb DDR3 1600mhz 7-7-7-20 RAM, xfx HD 5970 + gigabyte HD 5970 (stock clocks), coolermaster ultimate 900w PSU.
amd catalyst 14.7 RC3 aug12

 06/17/2014 08:43 AM
User is offline View Users Profile Print this message

Author Icon
ridgebj
Peon

Posts: 8
Joined: 06/17/2014

Thanks for your response. 

There seems to be no issues at all with just the basic microsoft driver installed. The card is certainly not running hot. 

Every install of drivers outside of catalyst installer has been done manually through device manager as you suggested with driver only (i.e unpack catalayst suite and cancel prior to install, point to correct file path when prompted from device manager). 

Problem persists with only driver installed (14.4, 13.12 and 14.6 beta). 

I was considering updating to 8.1 but wanted to check if there was anything else I should try before this. 

I will update over night and see if it changes anything. 

I have also read about changing voltage settings or underclocking for stability but not sure the best method of testing without doing further damage. 

Again thanks for your assistance. 

Edit: unfortunately I do not have the resources to swap the card into another PC. 



-------------------------

CPU: Intel Core i5 4670K | RAM: G.Skill Ares F3-1866C9D-8GAB 8GB (2x4GB) DDR3 | MoBo: ASRock Z97M Pro4 (BIOS: 1.4)| GPU: Gigabyte Radeon R9 290 Windforce 4GB | Display: Dell 2408WFP on DVI | PSU: Seasonic M12II 620W | OS: MS Windows 8 Pro x64



Edited: 06/17/2014 at 08:52 AM by ridgebj
 06/17/2014 09:04 AM
User is offline View Users Profile Print this message

Author Icon
backFireX64
Elite

Posts: 1044
Joined: 11/14/2010

Originally posted by: ridgebj Thanks for your response. 

 

There seems to be no issues at all with just the basic microsoft driver installed. The card is certainly not running hot. 

 

Every install of drivers outside of catalyst installer has been done manually through device manager as you suggested with driver only (i.e unpack catalayst suite and cancel prior to install, point to correct file path when prompted from device manager). 

 

Problem persists with only driver installed (14.4, 13.12 and 14.6 beta). 

 

I was considering updating to 8.1 but wanted to check if there was anything else I should try before this. 

 

I will update over night and see if it changes anything. 

 

I have also read about changing voltage settings or underclocking for stability but not sure the best method of testing without doing further damage. 

 

Again thanks for your assistance. 

 

Edit: unfortunately I do not have the resources to swap the card into another PC. 

 

 

If you have only tried updating just the driver, why not clean installing the whole suite and see what happens ? Use the catalyst installer and reboot.

 

I have also read about changing voltage settings or underclocking for stability but not sure the best method of testing without doing further damage.

 

Don't believe everything you read on the internet.

Oh, wait................. that includes myself, doesn't it ? (he he)

 

No, mate. If the card has the slightest hardware defect, you should rma it.

An average consumer/ user shouldn't mess with voltages in the first place (i speak in general).

 

Hope it all goes well. Post back with the results.

 

 



-------------------------

gigabyte X58A-UD3R rev.2, core i7 975 3.9ghz (stock voltage), windows 8.1 64-bit, corsair 12gb DDR3 1600mhz 7-7-7-20 RAM, xfx HD 5970 + gigabyte HD 5970 (stock clocks), coolermaster ultimate 900w PSU.
amd catalyst 14.7 RC3 aug12

 06/17/2014 11:03 AM
User is offline View Users Profile Print this message

Author Icon
ridgebj
Peon

Posts: 8
Joined: 06/17/2014

I have finished installing win 8.1 but unfortunately the problem persists. 

I have tried all three drivers once again, on their own and then with the whole catalyst package they come with, each time starting with a complete scrub of drivers, folders and registry. 

The only difference now is that I am not seeing BSOD (as much). Windows 8.1 seems to be able to recover from the failure rather than crash and reboot. 

The screen artifacting seems to occur at the windows login screen on reboot and then randomly thereafter. I can load the card 100% or let it idle. Neither seems to force the issue. 

Now there is also a new problem that I never got to see probably due to the previous crashing. Occassionally the monitor just goes blank like there is no input. This occurs only for a split second before returning to normal. 

Any other suggestions are appreciated. 

 



-------------------------

CPU: Intel Core i5 4670K | RAM: G.Skill Ares F3-1866C9D-8GAB 8GB (2x4GB) DDR3 | MoBo: ASRock Z97M Pro4 (BIOS: 1.4)| GPU: Gigabyte Radeon R9 290 Windforce 4GB | Display: Dell 2408WFP on DVI | PSU: Seasonic M12II 620W | OS: MS Windows 8 Pro x64

 06/17/2014 11:34 AM
User is offline View Users Profile Print this message

Author Icon
backFireX64
Elite

Posts: 1044
Joined: 11/14/2010

The fact that you get these problems wihout catalyst software or on basic driver and the fact that updating to w8.1 didn't solve anything, would suggest a hardware malfunction.

 

Suggestions:

 

1. Reinstall os and update all system drivers and latest BIOS. Then, clean install drivers and see if it's fixed.

2. Monitor hdd and ssd (ahci mode) health with a good program like hd sentinel, hd tune pro, etc.

3. Update to the latest ssd firmware, just in case.

4. Monitor your PSU voltages (especially the +12v rail) in BIOS or with a monitoring program like aida64. Check or swap power cables inside case.

5. Run a full RAM test with memtest+ or any bootable diagnostic software (like pc-check).

6. Run a normal CPU test with intel burn test, and check stability.

 

I would leave the os reinstall for last.

 

If all other computer components are good, then you can isolate the problem on the GPU.

Testing your computer thoroughly may require additional tools that only a professional service center can provide.

 

If nothing can be done, then RMA it.

 

I hope for the best.

Thanks.



-------------------------

gigabyte X58A-UD3R rev.2, core i7 975 3.9ghz (stock voltage), windows 8.1 64-bit, corsair 12gb DDR3 1600mhz 7-7-7-20 RAM, xfx HD 5970 + gigabyte HD 5970 (stock clocks), coolermaster ultimate 900w PSU.
amd catalyst 14.7 RC3 aug12

 06/18/2014 04:32 AM
User is offline View Users Profile Print this message

Author Icon
lewbowski
Peon

Posts: 4
Joined: 06/17/2014

OK op now ill tell you what the problem is.

 

ATI's drivers!

 

Dont bother trying anything for i have already tried it all, the best we can hope for is AMD fixes their screwups with the 290, or i dunno return it and get the competitions cards its up to you.

 06/18/2014 07:30 AM
User is offline View Users Profile Print this message

Author Icon
Eydee
Ninja Zombie Killer

Posts: 4865
Joined: 12/27/2008

Originally posted by: backFireX64

 

5. Run a full RAM test with memtest+ or any bootable diagnostic software (like pc-check).

This is the most important part, you have many error codes which seem to change every now and then. Among them is irql not less or equal which almost always happens due to bad ram.

 

 

lewbowski:

Make your own thread and keep your opinion there. Thread hijaking and trolling won't be tolerated.

ps: ATi is dead, do some research before you open your mouth...



-------------------------

CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 06/18/2014 07:50 AM
User is offline View Users Profile Print this message

Author Icon
lewbowski
Peon

Posts: 4
Joined: 06/17/2014

wow this is the most retarded forum ever its like you dont even care about the drivers causing the issues and would prefer to blame the user all the time, piss off you bunch of wankers.

 06/18/2014 08:23 AM
User is offline View Users Profile Print this message

Author Icon
backFireX64
Elite

Posts: 1044
Joined: 11/14/2010

Originally posted by: lewbowski wow this is the most retarded forum ever its like you dont even care about the drivers causing the issues and would prefer to blame the user all the time, piss off you bunch of wankers.

 

 

No need to get upset mate.

Eydee is right.

Too many bsod related to the video driver not communicating with the system properly means it's highly probable that this is not a mere driver issue.

It points to the hardware.

 

Can anyone be 100% sure ?. No.

Does it help to just blame the driver ? No, and you may be left with a faulty card on top of that.

Do people have similar or different software issues lately ? Yes, no doubt about that. I agree with you.

But it's not always relevant mate.

One's got to do some testing anyway, right ?

 

Isn't that the reason we all come to this (and any other) forum, to give and take some help, to test a bit ?

 

The best way to deal with driver support, is to everyone to fill and send a detailed form to the amd driver team.

 

Thanks.

 

 



-------------------------

gigabyte X58A-UD3R rev.2, core i7 975 3.9ghz (stock voltage), windows 8.1 64-bit, corsair 12gb DDR3 1600mhz 7-7-7-20 RAM, xfx HD 5970 + gigabyte HD 5970 (stock clocks), coolermaster ultimate 900w PSU.
amd catalyst 14.7 RC3 aug12

 06/18/2014 09:42 AM
User is offline View Users Profile Print this message

Author Icon
ridgebj
Peon

Posts: 8
Joined: 06/17/2014

Sorry for not responding earlier. 

I seem to have stabilised the build...

Firstly, I realised that the onboard card fan setting switch was set to silent rather than performance so I changed that. This did not seem to make any difference intially (plenty of crashes as before). 

Secondly, I disabled ULPS through MSI afterburner. Since I did this everything seems to be working well. I have not had another crash in roughly 12 hours (idling while I was at work). 

I have installed the complete catalyst suite for 14.6 beta and then also tried a clean install 14.4 which I am currently using with no issues. 

This is where I start to become confused. The registry entry for EnableULPS dissappears with a clean wipe of the catalyst suite and a new install of the suite resets EnableULPS to 1. I cannot be sure whether this setting has helped at all but I have kept it set to 0 just in case. 

I have not yet tried to switch the on board fan setting back to silent to see if that is the real cause. 

My main issue is if I should still RMA the card if the silent fan feature causes all these issues (bearing in mind that this has happened repeatedly from the desktop under extremely low load).

I have also emailed the shop where I purchased the card and pointed them to this thread. They responded saying that there was enough to believe the product to be faulty. 

I am still planning of following the advice on this board and checking my other components (RAM, SSD and PSU). 

I will update regularly with good or bad news. 

Thanks for your help.



-------------------------

CPU: Intel Core i5 4670K | RAM: G.Skill Ares F3-1866C9D-8GAB 8GB (2x4GB) DDR3 | MoBo: ASRock Z97M Pro4 (BIOS: 1.4)| GPU: Gigabyte Radeon R9 290 Windforce 4GB | Display: Dell 2408WFP on DVI | PSU: Seasonic M12II 620W | OS: MS Windows 8 Pro x64

 06/18/2014 09:49 AM
User is offline View Users Profile Print this message

Author Icon
Eydee
Ninja Zombie Killer

Posts: 4865
Joined: 12/27/2008

If it is indeed a ULPS problem, you need to get a VBIOS update from the card manufacturer.



-------------------------

CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 06/19/2014 09:11 AM
User is offline View Users Profile Print this message

Author Icon
ridgebj
Peon

Posts: 8
Joined: 06/17/2014

So I have still been getting the same problem regardless of fan setting or ULPS. 

After more testing I started to wonder about the hard drive. I'm using a Crucial M4 128gb. 

I decided to install windows 8 on a backup hard drive and try again. With a clean install and only motherboard drivers and 14.4 catalyst I have yet to have any problems. 

I have now updated the crucial M4 firmware and am going to try again on that drive. 

I will let you know how I go. 

Thanks for the help. 



-------------------------

CPU: Intel Core i5 4670K | RAM: G.Skill Ares F3-1866C9D-8GAB 8GB (2x4GB) DDR3 | MoBo: ASRock Z97M Pro4 (BIOS: 1.4)| GPU: Gigabyte Radeon R9 290 Windforce 4GB | Display: Dell 2408WFP on DVI | PSU: Seasonic M12II 620W | OS: MS Windows 8 Pro x64

 06/19/2014 10:12 AM
User is offline View Users Profile Print this message

Author Icon
backFireX64
Elite

Posts: 1044
Joined: 11/14/2010

Originally posted by: ridgebj So I have still been getting the same problem regardless of fan setting or ULPS. 

 

After more testing I started to wonder about the hard drive. I'm using a Crucial M4 128gb. 

 

I decided to install windows 8 on a backup hard drive and try again. With a clean install and only motherboard drivers and 14.4 catalyst I have yet to have any problems. 

 

I have now updated the crucial M4 firmware and am going to try again on that drive. 

 

I will let you know how I go. 

 

Thanks for the help. 

 

 

I've personally been there with my ssd, but i didn't have logs pointing to the gpu driver.

So a clean installation of windows would solve any system or registry/ file corruption and conflicts, despite the need to update the firmware of the ssd.

Am i wrong ?

 

You mention the words hard drive.

If you mean the Soilid State Drive, ok.

For the record only, the two are different in name but also on the way they function.

One is mechanical, thus more prone to physical malfunction, and the other is electronic only, a NAND-based flash memory data storage drive (and dependent on the quality of memory used and on the firmware).

 

If you actually have a hdd, monitor it's health with a good monitoring program and make sure it does not create any problems.



-------------------------

gigabyte X58A-UD3R rev.2, core i7 975 3.9ghz (stock voltage), windows 8.1 64-bit, corsair 12gb DDR3 1600mhz 7-7-7-20 RAM, xfx HD 5970 + gigabyte HD 5970 (stock clocks), coolermaster ultimate 900w PSU.
amd catalyst 14.7 RC3 aug12

 06/19/2014 04:38 PM
User is offline View Users Profile Print this message

Author Icon
ridgebj
Peon

Posts: 8
Joined: 06/17/2014

ok so none of the changes i mentioned in my previous post has helped either

i installed windows 8 on the formatted SSD mentioned previously and a formatted HDD 

i used the HDD for 4 hours with no problems. Started using the SSD for a few hours then random artifacting on desktop then crash then BSOD on reboot. 

I swapped to the HDD in bios and could not get past the log in screen before BSOD and repeat. 

I then swapped to onboard graphics in bios and windows logged in perfectly with no need for any repairs on both drives...

hardware problem?



-------------------------

CPU: Intel Core i5 4670K | RAM: G.Skill Ares F3-1866C9D-8GAB 8GB (2x4GB) DDR3 | MoBo: ASRock Z97M Pro4 (BIOS: 1.4)| GPU: Gigabyte Radeon R9 290 Windforce 4GB | Display: Dell 2408WFP on DVI | PSU: Seasonic M12II 620W | OS: MS Windows 8 Pro x64

 06/19/2014 05:20 PM
User is offline View Users Profile Print this message

Author Icon
backFireX64
Elite

Posts: 1044
Joined: 11/14/2010

Seems that way.

 

Test on another pc to be more certain about this.



-------------------------

gigabyte X58A-UD3R rev.2, core i7 975 3.9ghz (stock voltage), windows 8.1 64-bit, corsair 12gb DDR3 1600mhz 7-7-7-20 RAM, xfx HD 5970 + gigabyte HD 5970 (stock clocks), coolermaster ultimate 900w PSU.
amd catalyst 14.7 RC3 aug12

 06/24/2014 11:12 PM
User is offline View Users Profile Print this message

Author Icon
ridgebj
Peon

Posts: 8
Joined: 06/17/2014

I returned the card under RMA. 

I can now confirm that the card was faulty although there are no details of what the problem was. 

Thanks for the advice. 

 

 



-------------------------

CPU: Intel Core i5 4670K | RAM: G.Skill Ares F3-1866C9D-8GAB 8GB (2x4GB) DDR3 | MoBo: ASRock Z97M Pro4 (BIOS: 1.4)| GPU: Gigabyte Radeon R9 290 Windforce 4GB | Display: Dell 2408WFP on DVI | PSU: Seasonic M12II 620W | OS: MS Windows 8 Pro x64

 06/25/2014 09:02 AM
User is offline View Users Profile Print this message

Author Icon
backFireX64
Elite

Posts: 1044
Joined: 11/14/2010

Originally posted by: ridgebj I returned the card under RMA. 

 

I can now confirm that the card was faulty although there are no details of what the problem was. 

 

Thanks for the advice. 

 

 

 

 

 

 

 

It's always worth the trouble to test for a while because you might learn something along the way.

Glad you sorted your problem out though.



-------------------------

gigabyte X58A-UD3R rev.2, core i7 975 3.9ghz (stock voltage), windows 8.1 64-bit, corsair 12gb DDR3 1600mhz 7-7-7-20 RAM, xfx HD 5970 + gigabyte HD 5970 (stock clocks), coolermaster ultimate 900w PSU.
amd catalyst 14.7 RC3 aug12

 06/26/2014 02:51 PM
User is offline View Users Profile Print this message

Author Icon
Kenny167
Peon

Posts: 3
Joined: 06/26/2014

I had this same problem with an HD 7950 from sapphire, and I do have the ability to check in another PC. Both PC's have crashed when trying to run certain games, and when I close down raptr/AMD gaming evolved, it stops. I've never had this kind of problem in the past year that I've owned this card, and I don't know what to do to fix it. First the drivers fail, which causes the fans to spin up and the display to stop outputting anything, then it comes back and the game has crashed. I have to shut it down in task manager, otherwhise I can't do anything. If I try to boot the game up after that crash, I get a BSOD. This has happened 3 times in the past 2 days, and it was the same thing all 3 times.

 06/26/2014 03:28 PM
User is offline View Users Profile Print this message

Author Icon
backFireX64
Elite

Posts: 1044
Joined: 11/14/2010

Originally posted by: Kenny167 I had this same problem with an HD 7950 from sapphire, and I do have the ability to check in another PC. Both PC's have crashed when trying to run certain games, and when I close down raptr/AMD gaming evolved, it stops. I've never had this kind of problem in the past year that I've owned this card, and I don't know what to do to fix it. First the drivers fail, which causes the fans to spin up and the display to stop outputting anything, then it comes back and the game has crashed. I have to shut it down in task manager, otherwhise I can't do anything. If I try to boot the game up after that crash, I get a BSOD. This has happened 3 times in the past 2 days, and it was the same thing all 3 times.

 

 

Make sure you have no overheating issues.

 

Create a new topic with complete system and issue feedback.

You may have another issue entirely.



-------------------------

gigabyte X58A-UD3R rev.2, core i7 975 3.9ghz (stock voltage), windows 8.1 64-bit, corsair 12gb DDR3 1600mhz 7-7-7-20 RAM, xfx HD 5970 + gigabyte HD 5970 (stock clocks), coolermaster ultimate 900w PSU.
amd catalyst 14.7 RC3 aug12

Statistics
84848 users are registered to the AMD Support and Game forum.
There are currently 2 users logged in.

FuseTalk Hosting Executive Plan v3.2 - © 1999-2014 FuseTalk Inc. All rights reserved.