Topic Title: BSOD randomly Windows 7
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Created On: 07/05/2014 01:29 AM
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 07/05/2014 01:29 AM
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stonecoldf
Peon

Posts: 2
Joined: 07/05/2014

Hi,

I have recently had issue of BSOD on Windows 7 64 bit with my Radeion HD7800 card.  I was on an older version of the driver, 13.12 I believe.  I had recently decided to come up to date, and installed 14.4. Had 1 BSOD, but thought nothing of it.  Started to receive more over time, at least once a day, so updated to 14.6, still with issue, then to 14.6 Beta. I decided to reinstall Windows, since I dont use this for much more than a gaming machine, but the issue is still there.  While searching, I came along a few posts about expanding the atikmdag.sy_ and atikmpag.sy_ from the installation folder to the Win/system32/driver folder.  This has not worked.  The blue screen error I get is

 

SYSTEM_SERVICE_EXCEPTION

STOP: 0x0000003B

and references the atikmdag.sys file.

 

Any help is appreciated

 07/05/2014 06:54 AM
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backFireX64
Elite

Posts: 1044
Joined: 11/14/2010

Hello.

Please, post exact specs and issue here:

http://forums.amd.com/game/messageview.cfm?catid=454&threadid=160419&enterthread=y

 

See if this helps:

http://support.microsoft.com/kb/980932

 

Go to BIOS and load fail-safe defaults.

Make any necessary configurations, like the HDD priority etc.

Make sure to keep AHCI mode if you had that before, or else you'll have boot problems.

Make sure there is no CPU overclock on BIOS.

Clean install drivers and test again.

 

If reinstalling windows did not help, then a driver conflict may affecting your system, the PSU does not deliver proper power, or your gpu says farewell to you.



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gigabyte X58A-UD3R rev.2, core i7 975 3.9ghz (stock voltage), windows 8.1 64-bit, corsair 12gb DDR3 1600mhz 7-7-7-20 RAM, xfx HD 5970 + gigabyte HD 5970 (stock clocks), coolermaster ultimate 900w PSU.
amd catalyst 14.7 RC3 aug12

 07/11/2014 05:23 PM
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stonecoldf
Peon

Posts: 2
Joined: 07/05/2014

I hate to say this, but this reply is of no help. I see many people having the same issues as I do here, with no fix.  Many people are telling others to replace their power supply, hardware, but no, thats not the fix.  I am an IT guy.  I have fixed/replaced/troubleshooted issues like this in the past. The hotfix doesnt help.  The drivers I am using, are the exact same as I had installed for almost 3 years with no issue, only change being Video drivers. No hardware changes, and a complete zero out of all hard drives, with reinstall. Seems people on Win 7 here, are having BSOD, and Win 8 users are having bad artifacting issues since about 14.4. I went to the driver legacy page, and I have been running the latest 13.12 driver without issue.  But that doesnt help fixes with the newest video games coming out and having optimized drivers for them.  Again, PSU, Memory, etc, are not the issue. I have been on the latest Mobo drivers/firmware for at least a year, and the only change made before, and after the Windows reinstall, is AMD Catalyst drivers

 07/12/2014 03:20 AM
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Earnhardt
Case Modder

Posts: 879
Joined: 09/11/2008

Originally posted by: stonecoldf I hate to say this, but this reply is of no help. I see many people having the same issues as I do here, with no fix.  Many people are telling others to replace their power supply, hardware, but no, thats not the fix.  I am an IT guy.  I have fixed/replaced/troubleshooted issues like this in the past. The hotfix doesnt help.  The drivers I am using, are the exact same as I had installed for almost 3 years with no issue, only change being Video drivers. No hardware changes, and a complete zero out of all hard drives, with reinstall. Seems people on Win 7 here, are having BSOD, and Win 8 users are having bad artifacting issues since about 14.4. I went to the driver legacy page, and I have been running the latest 13.12 driver without issue.  But that doesnt help fixes with the newest video games coming out and having optimized drivers for them.  Again, PSU, Memory, etc, are not the issue. I have been on the latest Mobo drivers/firmware for at least a year, and the only change made before, and after the Windows reinstall, is AMD Catalyst drivers

 

Since our crystal ball bulb burnt out, We are unable to use it,so please fill this out instead:

http://forums.amd.com/game/messageview.cfm?catid=443&threadid=160903&enterthread=y

And great to hear you are an IT Guy,Apparently everyone who posts here is also one.



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AMD Phenom II 1100t @4.0Ghz /Asus sabertooth 990fx/2x Gigabyte 3G 7950's in crossfire/500G samsung 840 ssd/16G G-Skill Ripjaw 1600/2-samsung 24" monitors 1920X1200/Corsair AX1200W psu/W7 pro 64,G19 keyboard,Roccat kone pure mouse,Cooler master HAF932,Corsair H100i water cooler,Zalman ram cooler.Sound Blaster X-Fi Titanium Fatal1ty Champion Series,Logitech Z5500 speakers,Roccat Kave 5.1 headset.

 07/12/2014 04:04 AM
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Eydee
Ninja Zombie Killer

Posts: 4884
Joined: 12/27/2008

IT guys usually know how to post system specs and how not to write in walls of text. What's happened?



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CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

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