Topic Title: 10.1 & 9.12 SB Driver BUG: keyboard and usb mouseunavailable after install
Topic Summary: Cannot access usb mouse and keyboard after reboot
Created On: 11/17/2009 04:34 PM
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 11/17/2009 04:34 PM
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spulci
Peon

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Please note that I'm experiencing the same problem AGAIN installing 10.1 over 9.12. It's a sort of never ending story.

AMD please give us an hint, a small help. Interact with us; thanks. I've opened a poll to keep track of good and bad installs of 10.1. Please vote, thanks

Simon

*****

Ati did it again! :-( I've just installed 9.12 SB driver (9.11 update) and after reboot USB ports are unavailable (no mouse, no keyboard...nothing!). It's the same situation stated for 9.11 first release that ATI silently changed onlined.

 

Plese ATI have a look at SB 9.12 package. It has the same problem stated on this thread for 9.11 during the first days of download!!! I quoted last month MESSAGE and keep open this thread!!

Simon

**** QUOTE ****

 

Hi,

on my Vista sp2 X64 Asus M3A9T Deluxe I can't access to keyboard and mouse after installing Catalyst 9.11. After reboot all usb devices are unavailable. Recconect will not help.

I'm writing to you using Ubuntu on the same machine. I tried without success to uninstall Catalyst SB driver entering Vista with F8 mode using a PS2 keyboard...but SB setup won't unistall the driver!!!!!!!!!!!!!!!!!!!

It's time to make a deep format????????

Please give me some hints.

 

Thanks

Simon

 

**** END QUOTE ****



Edited: 01/27/2010 at 04:42 PM by spulci
 11/17/2009 05:14 PM
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donmckenzie
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Could be a problem with the motherboard, I have wireless mouse and keyboard and both work fine after the update.

If you can't uninstall it in safe mode you could try deleting the display adapter instead and then see if you can boot to windows with the usb stuff working. Windows 'should' attempt to reinstall the display, probably using the most recent driver.



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 11/17/2009 06:35 PM
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mdmower
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(Windows 7 Pro 64bit, AMD 780G (Foxconn A7GM-S), Catalyst South Bridge driver 9.11, Saitek Eclipse keyboard, Logitech G5 mouse)

I am also having this problem (and just like OP I am typing this message from Ubuntu). This is with Windows 7 Professional 64bit.

After installing the Catalyst 9.11 SB package, the USB devices worked fine.  Then the installation program requested a computer reboot.  After reboot, when Windows reached the login screen, none of the USB devices were working.  It appears that they don't have any power being sent to them either.

I tried starting Windows in safe mode, but still at the login screen none of the USB devices work.  Unlike OP, I don't have a PS/2 keyboard and so I am completely locked out of Windows.

AMD, do you have a solution?

... and donmckenzie how would it make any sense that OP is able to use his/her devices just fine in Ubuntu if he/she has a "motherboard problem"???



Edited: 11/17/2009 at 06:50 PM by mdmower
 11/17/2009 06:53 PM
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donmckenzie
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Sorry, meant BIOS, and I may be totally wrong but I suspect Ubuntu (which comes from unix) manages devices in a totally different way to windows.

Puzzling though that I am able to use mouse and keyboard, both USB, and it looks like the same software.

One thing that you both seem to have in common is that you have Ubuntu, I guess as dual boot, whereas I only have Vista.



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 11/17/2009 07:27 PM
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mdmower
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The problem gets worse.

I found an old PS/2 keyboard in the garage, and was able to log into windows.  Even after completely uninstalling the entire Catalyst software package (using the express uninstall all option), the problem has not been resolved.

I used the keyboard to navigate to the device manager, and took a couple of screenshots to illustrate the problem:

Device manager full of problematic USB host controllers

Device Manager

The properties dialog of one of those problematic devices

Device Errors

 11/17/2009 07:35 PM
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donmckenzie
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Have you got a restore point from before the 9.11 install?



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 11/17/2009 07:49 PM
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Brian8870
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I have also ran into this problem.  Im running a Asus M3A79-T Deluxe.  It was running windows 7 x64.  The only way I got to save my data was to use an old PS2 keyboard to log in.  It only has one port so I cant use a mouse.  I thought I could remove the password and let the system log into the desktop to "autofind" the usb devices. Wrong.....  I tried doing a system restore back to yesterday (edit: Using the keyboard)  Wrong......  I dont have any choice now but to re-install the OS.  I managed to save my data by copying it over to another system on the network (using the keyboard).  At least its not a total loss.  AMD/ATI hold out your hands..... looks for his ruler to smack the @#$! outta them...  WTF is wrong with you?  Fix this before it becomes a REALLY big problem..... if its not already

 

 

Edit again...............  I did the same as mdmower and got win7 back before I formated.  Thank the electronic gods for THE @!#$ing KEYBOARD 



Edited: 11/17/2009 at 08:08 PM by Brian8870
 11/17/2009 07:52 PM
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mdmower
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I'm back up an running with Catalyst 9.10.

Previous versions of Catalyst southbridge drivers for 64bit Win7 and Vista can be found here.

Uninstall all AMD drivers, then install the 9.10 southbridge driver.

This is a serious problem for users without a PS/2 keyboard.

 11/17/2009 08:04 PM
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mdmower
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Make sure to submit this problem to the catalyst feedback program.  Many of the options don't really apply to us (since it is a chipset issue, not a graphics card issue), but the last few screens of the survey allow you to descibe the problem on your own terms.

Catalyst Feedback

 11/17/2009 08:18 PM
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Brian8870
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Originally posted by: mdmower Make sure to submit this problem to the catalyst feedback program.  Many of the options don't really apply to us (since it is a chipset issue, not a graphics card issue), but the last few screens of the survey allow you to descibe the problem on your own terms.

 

Catalyst Feedback

 

 

Done! 

 11/17/2009 08:20 PM
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spyre
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I asked the people who deal with this part of the Catalyst drivers to check it out.

If you can post your full system specs that would help (including motherboard BIOS version if known)

 11/17/2009 08:24 PM
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caleb72
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Just had the same problem. Win7 Ultimate x64 Biostar TX790GX XE. I was able to reboot and use last known good config and my keyboard and mouse started working again. Had to reinstalled 9.11 graphics driver.

 11/17/2009 08:32 PM
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mdmower
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Originally posted by: spyre I asked the people who deal with this part of the Catalyst drivers to check it out.

If you can post your full system specs that would help (including motherboard BIOS version if known)

 

Here is the extremely lengthy MS Info exported system summary for my computer. (Note that this is with Catalyst 9.10 SouthBridge)

Quickly: Win7 Pro 64bit, Foxconn A7GM-S (BIOS 799F1P13), ATI HD4830, AMD Phenom II 920, OCZ 4GB at DDR2-1066.



Edited: 11/18/2009 at 02:24 PM by mdmower
 11/17/2009 08:55 PM
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Brian8870
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Originally posted by: spyre I asked the people who deal with this part of the Catalyst drivers to check it out.

 

If you can post your full system specs that would help (including motherboard BIOS version if known)

 

 

Asus M3A79-T Deluxe (Bios Revision 1303)

AMD Phenom 9950 BE

8 Gig DDR2 1066

2 WD Green 750 gig (Raid 0)

Windows 7 Ultimate (64bit)

Logitech G15 Gaming Keyboard

Logitech Mx518 Gaming Mouse

Creative Sound Blaster X-fi Fatality

2x Asus EAH4870 Dark Knight 1G in Crossfire X

 11/17/2009 09:07 PM
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caleb72
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Biostar TX790GX XE Bios: A78CM715

Phenom II x3 720 BE

4G Transcend DDR2 800

Win7 Ultimate x64

Logitech 1500 Laser Cordless Desktop

MSI R4850-2D512-OC Radeon HD4850 512MB

 11/18/2009 05:03 AM
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V1tol
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Any admin knows: never trust USB ports, especially under Windows. USB is very related on software. I use many different OS's, from OS/2 and DOS to Win7 and MacOS X Snow Leo and to avoid hardware problems I use a PS/2 mouse and an USB keyboard plugged through PS/2-USB adapter.

I regularly clean my registry, and install drivers only through device manager, never cleaning the old ones. My Windows 7 are working 5 months as new, and my XP was installed for 1.5 year, and i never had problems with hardware or software on different computers from Athlon 800 and Rage128Pro to my rig Athlon X2 5000+ and overclocked Radeon HD2600XT. Any computer likes good tweaked OS, low temperatures and good combined hardware configuration.

PS: ATI, as always you have good drivers!

PPS: With every USB keyboard or mouse should be USB-PS/2 adapter, try using it



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Home Computer — AMD Athlon II X3 440 @ Phenom II B40 | Kingston 2x2GB DDR3 1333 | Gigabyte 890GPA-UD3H rev 2.1 | Club3D Radeon HD6790 1GB GDDR5 | Seagate 1Tb 7200.12 | Sirtec High Power 600W | W8 x32

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 11/18/2009 06:37 AM
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spulci
Peon

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Well...probably you don't know that M3A9T Deluxe Mthb has just one Ps2 port multistandard; you can choose to connect a mouse or a keyboard to it....btw I need at least one usb device to operate correctly with this mobo.

 

Btw I'm using latest bios 1303 on a Phenom II 940 BE, 4gb ram Corsair DDR2 Dominator on Vista SP 2 X64 with a Sapphire Toxic Radeon 4850.

I've opened a Catalyst Crew Feedback ticket just after opening this thread.

In the afternoon when I go back home, I will try to unistall the whole Catalyst 9.11....but I suspect it will not fix the problem as stated in this thread by someone else.

 

Meanwhile PLEASE REMOVE 9.11 SB Driver from this site! I can still download that package! You can easily put it online again when this bug will be fixed.

Please keep us informed about a possible fix.

Best regards

Simon

 11/18/2009 02:00 PM
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spulci
Peon

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Nightmare FIXED!!!

To fix the 9.11 Filter driver bug you need:

1) A PS/2 keyboard

2) On the same machine Catalyst SB driver 9.10 and 9.11

Connect the PS/2 keyboard to your motherboard

Start Vista or Seven (you should use start key, tab etc. to select options in this guide) in normal mode (SAFE MODE not required).

Launch Catalyst 9.11 SB setup and select uninstall.

From the list check USB Filter driver, choose next and uninstall the driver.

A restart maybe required.

Start Vista or Seven again in full mode.

Start Catalyst 9.10 SB Setup and install the whole package or just the USB Filter driver.

Shut down without restart to disconnet properly your PS2 keyboard.

Connect your usb mouse and keyboard.

Start your OS and enjoy!!!! And hope that AMD will fix the SB package soon. I'm quite sure that this issue is not releated to a software bug; I think that something went wrong when coders made the final build for 9.11 SB package....probably the include some sort of test inf file or they missed to add a file that cause Windows to be unable to initialize USB hubs.

 

Bye

Simon

 11/18/2009 03:52 PM
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HardwareFee
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Same problem - no keyboard/mouse reaction even in safe mode.

Gigabyte GA-MA790X-UD4 and Windows 7 x64.

Booting from Win7 DVD and a system restore point helped me out.

 11/19/2009 07:08 PM
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neo5555
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Originally posted by: spyre I asked the people who deal with this part of the Catalyst drivers to check it out.

 

Any news on this yet spyre ?



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