Topic Title: 10.1 & 9.12 SB Driver BUG: keyboard and usb mouseunavailable after install
Topic Summary: Cannot access usb mouse and keyboard after reboot
Created On: 11/17/2009 04:34 PM
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 11/20/2009 04:13 AM
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spulci
Peon

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It's incredible to see that SB 9.11 is still on line ready to be downloaded.

Are we affected by this issue a small number of users?

Who knows....

Simon

 11/20/2009 12:54 PM
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mdmower
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Are we affected by this issue a small number of users?

Judging by the variance in motherboards reported, it seemed to me that anyone with 64bit Vista or Win7 would be affected.  I am also very surpised that SB 9.11 is still available.  Did AMD put up a silent update or is the package still the same (I deleted my copy)?

Perhaps the number of users who actually install the SB package really is small...

 11/20/2009 01:59 PM
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spulci
Peon

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I've just downloaded once more the SB 9.11. Dimension is the same...but the two files report a different "last modified date".

The oldest one is November, 17th 2009 at 9.34

The latest one is November , 17th 2009 at 21.43

At the moment I really don't want to reinstall the 9.11 package again. I'll wait a little more to see if AMD/ATI will explain us what happened.

Simon

 11/21/2009 03:46 AM
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kmartshopper
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Hi Folks,

Windows 7 x64 here.  Ran into the same issue - when in history has an update completely disabled USB connectivity?  I hope they get this fixed fast.

 

ASRock A780GXE

 

 11/21/2009 11:25 AM
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andhee
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same problem here, winvista32 & ecs A780GM-A

still try to repair the problem

 11/21/2009 12:57 PM
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mdmower
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spulci, since AMD/ATI is taking an embarrasingly long time to acknowledge the problem, and more people are arriving at this thread, perhaps you could update your first post to reflect:

   1) what we've learned so far
   2) where to find old SB drivers (one of my posts)
   3) the methods that some have taken to remedy the problem
   4) where to complain (Catalyst Feedback Link)

Shame on AMD/ATI for letting this problem persist as long as it has.  All they need to do is replace the SB9.11 package with SB9.10 until a fixed package is made available.



Edited: 11/21/2009 at 01:15 PM by mdmower
 11/21/2009 04:02 PM
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neo5555
Case Modder

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Guys,

Just installed Cat 9.11 Suite and also 9.11 SB drivers on my 790FX board.

No issues to report. All working well using Logitech G15 USB K/B and G5 USB mouse.

 

Cheers



-------------------------

Pics of my rig
i7 4770k, custom water cooling, 8Gig Corsair Dom 2133 9-11-10-27, ASrock Z87 OC Formula, SilverStone ST-1500 PSU, Creative X-Fi Platinum, Logitech Z-5500D , 2xHIS 7970 CF, Asus VW246H Monitor, Win 7 64Bit HP, Corsair 800D Case

 11/22/2009 05:08 AM
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spulci
Peon

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I've just installed again SB 9.11 package downloaded yesterday with different modified date......

and now my system is working properly....no issue....

NOW IT'S CLEAR! Amd distributed in the first two days an SB 9.11 install package with some kind of issue (corrupted files, beta files or whatever you want).

They silently change the install package online and they told us NOTHING.

The "last modiefed date" change is incredible.

Feel free to download the new version and run setup again.

Btw, are we their loyal customer base? Why they did not tell us nothing about this issue? It's not a shame to tell your customer "we made a mistake, we're sorry". As a developer, I made and fix several bugs on a daily base.

Hope AMD will release soon a message to us to clarify their position to allow us to be more confident when they'll release Catalyst 9.12 next month.

Simon

 12/17/2009 03:06 PM
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spulci
Peon

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Please have a look at the first post of this thread (I've just updated it!). I downloaded 9.12 SB Catalyst driver and AGAIN I've got the same issue of 9.11 first release.

 

Please post here if you have any issues with 9.12. I'm going to open a Catalyst Crew Feedback right now.

Simon

 12/18/2009 05:25 AM
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Davyboy
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Hi I have this problem too. Am nearly there, but embarrassingly I cannot select the ATI Catalyst Install or Uninstall option using the keyboard shortcuts. Could somebody please advise ? I have checked the net but cannot find an option to move from one box to another. Thanks Asus M3A79-T Deluxe (Bios Revision 1303) AMD Phenom 9920 84Gig DDR2 1066 2 WD 250 gig (Raid 0) Windows Vista SP2 MS Keyboard Logitech Mx518 Gaming Mouse Creative Sound Blaster live 2 4870 2 \gb
 12/18/2009 05:45 AM
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DarkRadeon
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SB 9.12 + Windows 7 64-bit on Sapphire Pure Crossfire Xpress 3200 PC-A9RD580 = no issues.

-------------------------
If you are reading this, you don't have much better to do.
 12/18/2009 06:02 AM
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spulci
Peon

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Please have a look at this thread. I gave last month a procedure to keep back to life all your usb ports unistalling Catalyst SB. Please be sure to have Catalyst 9.11 to install after the procedure.

Simon

 12/18/2009 06:12 AM
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spulci
Peon

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Originally posted by: DarkRadeon SB 9.12 + Windows 7 64-bit on Sapphire Pure Crossfire Xpress 3200 PC-A9RD580 = no issues.

Did you have the previous issue with SB 9.11 on Windows 7 in the first two release days?

 12/18/2009 08:02 AM
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DarkRadeon
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Originally posted by: spulci

Originally posted by: DarkRadeon SB 9.12 + Windows 7 64-bit on Sapphire Pure Crossfire Xpress 3200 PC-A9RD580 = no issues.




Did you have the previous issue with SB 9.11 on Windows 7 in the first two release days?



Yes, before installing the SB 9.12 there were the 9.11 SB driver installed. I just install the 9.12 on the 9.11 and then I restarted Windows. No problems. Maybe this problem affects only some new chipsets, my system is based on the old "gloriously" socket 939..

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If you are reading this, you don't have much better to do.
 12/18/2009 08:28 AM
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spulci
Peon

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It seems that only Vista or 7 64bit are affected by this issue on mthbs with SB 700 (AM2+ or AM3).

I opened a Catalyst Crew Feedback...but this time I hope some AMD tech will have time to write something here. It's the second month we have this bug and last month it disappered suddenly without reason (they changed the sb install file on line as explained by me in a previous post).

Simon

 12/18/2009 12:42 PM
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SHSPVR
Peon

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No Problem here
I have Gigabyte GA-MA790X-UD4 and Windows 7 x64

-------------------------
Windows 7 Ultimate x64 - Gigabyte GA-MA790X-UD4P - AMD Phenom II X3 720 Black Edition (OC 3.2Gz) - Crucial Ballistix 4GB (PC2-8500 1066Mhz) - Diamond ATI Radeon HD5850 - Corsair CMPSU-650TX - Seagate Barracuda 500GB.
 12/18/2009 12:50 PM
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spulci
Peon

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Originally posted by: SHSPVR No Problem here I have Gigabyte GA-MA790X-UD4 and Windows 7 x64

Did you experience previous problems with 9.11 SB version? I want to understand if there's someone who had issue with first release of 9.11 SB and that now has problems again with 9.12.

Btw I've got an Asus M3A9T-Deluxe as the previous user who had problems with 9.12 SB driver.

 12/18/2009 01:07 PM
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spulci
Peon

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I've just downloaded again SB 9.12 driver to see that yesterday and today files have again DIFFERENT CREATION DATE.

Yesterday .exe has been created on Dec 17th at 20:25

Today .exe has been created on Dec 18th at 18:52

Another silent release? I'm going to install the new one to see what happens.

Simon

 12/18/2009 01:26 PM
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spulci
Peon

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Originally posted by: spulci I've just downloaded again SB 9.12 driver to see that yesterday and today files have again DIFFERENT CREATION DATE.

 

Yesterday .exe has been created on Dec 17th at 20:25

 

Today .exe has been created on Dec 18th at 18:52

 

Another silent release? I'm going to install the new one to see what happens.

 

Simon

 

 

I quote myself....no bug is still here. This month i will keep 9.11 installed

 12/18/2009 03:58 PM
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SHSPVR
Peon

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Originally posted by: spulci

Originally posted by: SHSPVR No Problem here I have Gigabyte GA-MA790X-UD4 and Windows 7 x64




Did you experience previous problems with 9.11 SB version? I want to understand if there's someone who had issue with first release of 9.11 SB and that now has problems again with 9.12.




Btw I've got an Asus M3A9T-Deluxe as the previous user who had problems with 9.12 SB driver.



Did not have it install at time becuases this frist time I show it and wasn't ware there any chipset drivers for Windows 7

-------------------------
Windows 7 Ultimate x64 - Gigabyte GA-MA790X-UD4P - AMD Phenom II X3 720 Black Edition (OC 3.2Gz) - Crucial Ballistix 4GB (PC2-8500 1066Mhz) - Diamond ATI Radeon HD5850 - Corsair CMPSU-650TX - Seagate Barracuda 500GB.
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