Topic Title: 10.1 & 9.12 SB Driver BUG: keyboard and usb mouseunavailable after install
Topic Summary: Cannot access usb mouse and keyboard after reboot
Created On: 11/17/2009 04:34 PM
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 12/18/2009 07:48 PM
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Sartre
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Originally posted by: spulci I've just downloaded again SB 9.12 driver to see that yesterday and today files have again DIFFERENT CREATION DATE.

Yesterday .exe has been created on Dec 17th at 20:25

Today .exe has been created on Dec 18th at 18:52

Another silent release? I'm going to install the new one to see what happens.

 

The Created date is when it was saved to your hard drive. You need to check the Modified date.

I installed this last night on my Gigabyte GA-MA785GMT-UD2H on 32bit Vista and lost my USB devices. Luckily I had a restore point so it was a quick return to my previous state. I never had a problem with 9.11 but I don't know if I got a "fixed" version or not.

 12/19/2009 05:48 AM
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spulci
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Originally posted by: Sartre
Originally posted by: spulci I've just downloaded again SB 9.12 driver to see that yesterday and today files have again DIFFERENT CREATION DATE.

 

Yesterday .exe has been created on Dec 17th at 20:25

 

Today .exe has been created on Dec 18th at 18:52

 

Another silent release? I'm going to install the new one to see what happens.

 

 

 

The Created date is when it was saved to your hard drive. You need to check the Modified date.

 

I installed this last night on my Gigabyte GA-MA785GMT-UD2H on 32bit Vista and lost my USB devices. Luckily I had a restore point so it was a quick return to my previous state. I never had a problem with 9.11 but I don't know if I got a "fixed" version or not.

 

Sorry, my mistake! You're right. At the moment SB 9.12 is not changed.

Sorry again.

Btw, I still hope they will release a fix soon.

 01/04/2010 03:27 PM
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Ergonpandilus
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I got the exact same bug with SB770 motherboard and I'm struggling to get my mouse working with usb to ps/2 adapter! And now go, the PS2 adapter is not working for some reason. The only way to get it is to find a PS2 keyboard then. I hope they have one of those in my workplace.



Edited: 01/04/2010 at 03:51 PM by Ergonpandilus
 01/04/2010 04:01 PM
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Gr33nGecko
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Heya,..

 

Have you installed the USB Filter driver ?

AMD USB Filter Driver
Version 1.0.14.96

Introduction
The AMD USB Filter Driver is a USB upper class filter driver that supports the following:

·    AMD RS780/RS880 + SB700/SB800
·    RS880 + SBXXX

For AMD RS780/RS880 and SB700/710/SB800, the driver detects the ISOC transactions on the connected USB device and disables the ALink PLL turn off feature.
For AMD SB800, the driver disables prefetch all SB OHCI when USB ISOCH 1.1 OUT stream is inactive.

Additionally, for AMD RS880, the driver enables/disables the scratch bit in the NB Configuration Space, upon detecting the ISOC transactions on the connected USB devices.

 

.. that might help you with any USB issues ..

 

GG



-------------------------
AM3 965BE C3 / 4GB Corsair XMS3 2000Mhz / GigaByte 990FXA-UD5 / Corsair H70 & 2 CM Excaliburs / x2 HD3870 ATOMIC Edition / Corsair 90GB Force 3 SSD / Momentus XT 250Gb Hybrid HDD / x3 Samsung F3 1Tb / Sony AD-7700 DVD-RW / Auzen X-Mystique / Enermax INFINITI 650W / Lian Li PC-7FNWB / Logitech X-530 / Logitech Kboard & MX620 Laser Mouse / Epson RX685 / DELL U2312HM 23" IPS TFT / MY RIG HERE
 01/04/2010 04:07 PM
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Ergonpandilus
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Yes, unfortunately I DID install new usb filter and northbridge drivers. Now my desktop PC is as good as dead. It obviously boots up nicely, but there is absolutely nothing I can do about it except play with BIOS settings.

Is there anyway except using PS2 keyboard/mouse to get it back to working?Like if I make a bootable usb stick with my laptop, but can I access NTFS drivers from there?

 01/05/2010 12:52 PM
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Ergonpandilus
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Puuuuh, got it working by buying a PS2 keyboard, luckily they still sell those and my mobo has a ps2 ports.

I'd almost like give a really dirty comment, but since as a fellow software developer I understand that the code isn't always bugfree, though this was a total showstopper and hopefully these kinds of events won't happen anymore. Next time I will first study the forums and THEN install the update.

These drivers were working for me: http://support.amd.com/us/gpudownload/windows/9-11/Pages/integrated_vista32.aspx?%E2%8C%A9=English

 01/06/2010 05:47 PM
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HardwareFee
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Had this issue with the 9.11 and 9.12 drivers.

Using Win7-DVD to boot and going back to a previous system restore point is the only way to get it working again without a ps/2 keyboard.

 01/06/2010 07:32 PM
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ShamisOMally
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I had this happen with the 9.11 drivers with Windows Vista X64, which borked everything on my system cause I didn't have system restore on, so forced to do a format to Win7 x64

With the 9.12's, I again installed them, and again it borked my USB ports for everything, had to do a system restore, and go back to fix it

Funnily enough, I tried installing the 9.12 SB drivers RIGHT AWAY right after, and boom, this time they worked

Using a Gigabyte MA770-UD3 mobo

I have noticed that when this problem is going to happen, and I know I am going to lose my USB functionality, while the SB drivers install, my USB devices connect/disconnect DOZENS of times durring install, when in comparison I get the drivers to install without error, they disconnect only 5-7 times

 

Windows 7 X64

8gigs ram, DDR 2

MA770 UD3 by gigabyte

Phenom II X4 955

Radeon 5850



Edited: 01/06/2010 at 11:11 PM by ShamisOMally
 01/07/2010 06:43 AM
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Ergonpandilus
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One thing is certain, next time I'm going to update catalyst drivers, especially SB or NB, I'm going to check the forum first!

 01/07/2010 11:18 PM
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tcp
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Quick fix: Boot with Last Known Configuration

Instructions: Keep hitting F8 after BIOS/POST and before Windows boots. It will bring you to a menu that you would normally use to enter Safe Mode. Instead, select Boot with Last Known Good Configuration.

 

I had booted multiple times while trying to get my PS/2 keyboard adapter working, but I had never logged in successfully. I don't know if this will work if you logged in and it made further changes, creating a new last state.

This is a real showstopper of a bug (prompting my first visit to these forums). I assume it is caused by not uninstalling the old drivers first and/or the display drivers. I am still going to try to install the new drivers so I will let you know if I can also get it to work on the second try like Shamis.

Tip: Enable Remote Desktop Access so that you can log in from a second computer if it becomes neccesary.

Install Method (2nd try):

1) Start the uninstall for ATI Catalyst Install Manager.

2) Choose to Express Uninstall ALL ATI software. When finished, choose to reboot.

3) Make sure no unneccesary applications are running, especially anything using sound.

4) Proceed to install SB 9.12 package. When finished, choose to reboot. Your USB mouse and keyboard should continue to work fine this time. You should be fine after this point, but I will finish the instructions for the sake of consistency.

5) Proceed to install RAID or ACHI 9.12 package as appropiate. If you don't have a RAID array, you are most likely using AHCI for Hard Disk Storage. When finished, choose to reboot.

6) Proceed to install Display 9.12 package. Unselect Folding@Home unless you would like to participate in that program. Note the new ATI Drag'n'Drop Transcoding feature. When finished, choose to reboot. You've lost any custom resolutions you may have had, so you need to set that up again. Set all your other options up and you're done.



Edited: 01/07/2010 at 11:47 PM by tcp
 01/27/2010 04:36 PM
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spulci
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I've installed 10.1...bug is still present on my motherboard. It's a total nightmare....I will not open a Catalyst Crew Feedback this time....it' a nonsense.

Three release without fixing or posting something here in this thread. No interaction.

Simon

 01/28/2010 06:32 AM
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Ergonpandilus
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So, the 10.1 still has the bug and latest working SB driver is 9.11?

Or can somebody verify that tcp's method above works? So basically I first uninstall ALL current ati drivers, reboot, then install ALL new 10.1 drivers, reboot and it works?

 02/05/2010 08:44 AM
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HardwareFee
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Finally it's working for me with the 10.1 SB Drivers!!! :-)

BTW, latest working version IMHO was 9.10, not 9.11.

 02/20/2010 11:50 AM
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Ralph_T
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I just bought a new Gigabyte GA-MA770 UD3 motherboard and installed WIndows 7 Professional on it today. I installed the drivers from Gigabytes website first and then thought I would go ahead and install the drivers from AMD's website. It took a bit of detective work to find them. After installing them (version 10.2) my USB devices no longer worked. I came here to look for solutions and did what someone already said to do.

1) Uninstall previous and current driver

2) Reinstall version 10.2

This worked for me.  I had to do this over RDP because the USB devices including the mouse and keyboard did not work.

I had to reinstall the Logitech SetPoint software.

 05/09/2010 11:20 AM
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MaryStitz
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Hello

Now I have installed 10.4 NB & SB chipset drivers and do not have usb mouse and keyboard control. Can anyone help with this.

Biostar TA790gxb A2+ board with latest bios

 

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