Locked Topic Locked
Topic Title: Bf4 code not beign sent (email)
Topic Summary:
Created On: 01/04/2014 06:00 PM
Status: Post and Reply
Linear : Threading : Single : Branch
1 2 Next Last unread
Search Topic Search Topic
Topic Tools Topic Tools
View similar topics View similar topics
View topic in raw text format. Print this topic.
 01/04/2014 06:00 PM
User is offline View Users Profile Print this message

Author Icon
c1cer0
Peon

Posts: 11
Joined: 01/04/2014

I get this in my email when I enter the promo code

 

We're Sorry. Battlefield 4 – EA Origin Download Coming Soon.

 

Unfortunately we are unable to process your Battlefield 4 – EA Origin Download game code at this time. We will email you as soon as the Battlefield 4 – EA Origin Download game code is available. We appreciate your patience as we resolve this issue.

 

Any idea when I'll get my code?

 

On the website it also says "Currently Not Available" I have a valid code but i'm not getting sent the origin code.....

 01/05/2014 02:24 PM
User is offline View Users Profile Print this message

Author Icon
c1cer0
Peon

Posts: 11
Joined: 01/04/2014

bump

 01/06/2014 06:09 AM
User is offline View Users Profile Print this message

Author Icon
c1cer0
Peon

Posts: 11
Joined: 01/04/2014

Still no reply to two tickets i've made and no reply on the forums.

 

Any idea when I'll get the key?

 

cheers.

 01/06/2014 10:09 AM
User is offline View Users Profile Print this message

Author Icon
Ray@AMD
Forum Moderator

Posts: 167
Joined: 07/30/2012

Please PM me your name, address and the Game code and I'll see what I can do.



-------------------------

AMD Customer Care


 


The information presented here is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied.

 01/06/2014 02:57 PM
User is offline View Users Profile Print this message

Author Icon
c1cer0
Peon

Posts: 11
Joined: 01/04/2014

Originally posted by: Ray@AMD Please PM me your name, address and the Game code and I'll see what I can do.

 

 

Sent, I know this was an issue before Christmas, but I'm not sure why I'm still getting that same message the people were before, since it was meant to have been resolved.

 01/06/2014 03:12 PM
User is offline View Users Profile Print this message

Author Icon
Ray@AMD
Forum Moderator

Posts: 167
Joined: 07/30/2012

Based on the code you sent me, it appears you are inputting the AMD promo code on the EA Origin web site.

AMD Promo codes are 12 characters long,

Origin codes are 20 characters long.

This is how you redeem your Battlefield 4 offer:

AMD Battlefield 4

Go to www.AMD.com/getbattlefield4

 

  1. Sign in or create an account
  2. Follow the instructions to redeem your offer with the code below:  XXX-XXX-XXX-XXX
Let me know if you still have issues.


-------------------------

AMD Customer Care


 


The information presented here is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied.

 01/06/2014 03:47 PM
User is offline View Users Profile Print this message

Author Icon
c1cer0
Peon

Posts: 11
Joined: 01/04/2014

Originally posted by: Ray@AMD Based on the code you sent me, it appears you are inputting the AMD promo code on the EA Origin web site.

 

AMD Promo codes are 12 characters long,

 

Origin codes are 20 characters long.

 

This is how you redeem your Battlefield 4 offer:

 

AMD Battlefield 4

 

Go to www.AMD.com/getbattlefield4

 

 

  1. Sign in or create an account
  2. Follow the instructions to redeem your offer with the code below:  XXX-XXX-XXX-XXX
Let me know if you still have issues.

I was never putting it in the origin site, it was on the AMD/getbf4 site.
The email i got was from gamingevolved@amd4u, stating;

"We're Sorry. Battlefield 4 – EA Origin Download Coming Soon.

Unfortunately we are unable to process your Battlefield 4 – EA Origin Download game code at this time" When I look at my AMD profile it says 'currently not available' where the key is meant to be.

The code I sent you was only 12 long.

 

cheers.



Edited: 01/06/2014 at 04:02 PM by c1cer0
 01/06/2014 04:08 PM
User is offline View Users Profile Print this message

Author Icon
Ray@AMD
Forum Moderator

Posts: 167
Joined: 07/30/2012

Okay, I'm investigating this and will update this thread when I get more info.



-------------------------

AMD Customer Care


 


The information presented here is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied.

 01/06/2014 04:20 PM
User is offline View Users Profile Print this message

Author Icon
c1cer0
Peon

Posts: 11
Joined: 01/04/2014

Originally posted by: Ray@AMD Okay, I'm investigating this and will update this thread when I get more info.

 

 

thanks for the help

 01/06/2014 05:01 PM
User is offline View Users Profile Print this message

Author Icon
Ray@AMD
Forum Moderator

Posts: 167
Joined: 07/30/2012

I've been told there was an issue with codes for some of our UK based customers.

This is currently being worked on and affected customers will receive an email shortly with Origin key and install instructions.



-------------------------

AMD Customer Care


 


The information presented here is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied.

 01/06/2014 05:01 PM
User is offline View Users Profile Print this message

Author Icon
slj762
Peon

Posts: 3
Joined: 01/06/2014

Just posting to say I have the same problem. Tried redeeming the code from an R9 280x today at about 5pm GMT and recieved an email with the same error message. Thanks for looking into it Ray@AMD

 01/06/2014 05:08 PM
User is offline View Users Profile Print this message

Author Icon
c1cer0
Peon

Posts: 11
Joined: 01/04/2014

Originally posted by: Ray@AMD I've been told there was an issue with codes for some of our UK based customers.

 

This is currently being worked on and affected customers will receive an email shortly with Origin key and install instructions.

 

 

thanks for the help, hopefully they will get it fixed soon and email out the keys.

 

cheers for looking into it.

 01/07/2014 05:03 AM
User is offline View Users Profile Print this message

Author Icon
Robert G
Peon

Posts: 3
Joined: 01/07/2014

I have the same problem, when you buy a piece of hardware because it comes with a game you expect to be able to get the game without sending support tickets and posting on forums.

It's not like this problem just arose is it!? people have been having this problem since November!

 01/07/2014 09:40 AM
User is offline View Users Profile Print this message

Author Icon
elliotw64
Peon

Posts: 3
Joined: 01/06/2014

Hey I have the same issue. This is what it says on the website.

 01/07/2014 11:17 AM
User is offline View Users Profile Print this message

Author Icon
td42
Peon

Posts: 1
Joined: 01/07/2014

I'm having the exact same problem.

Unfortunately we are unable to process your Battlefield 4 – EA Origin Download game code at this time. We will email you as soon as the Battlefield 4 – EA Origin Download game code is available. We appreciate your patience as we resolve this issue.

Sent a support request, then 2 days later finally got a reply...

Unfortunately there is a delay in the delivery of the game key. There is no estimated time of delivery, but you will be emailed the game key automatically once they become available.

 

....no estimated time of delivery? So any time between now, and never?

Come on AMD. This is ridiculous.

 01/07/2014 12:55 PM
User is offline View Users Profile Print this message

Author Icon
c1cer0
Peon

Posts: 11
Joined: 01/04/2014

Yeah got the same email today.

 

No ETA but does this mean days or weeks?

 

cheers

 01/07/2014 01:39 PM
User is offline View Users Profile Print this message

Author Icon
Ray@AMD
Forum Moderator

Posts: 167
Joined: 07/30/2012

I've just received an update that all UK consumers will receive their game keys within the next 48 hours.



-------------------------

AMD Customer Care


 


The information presented here is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied.

 01/07/2014 02:16 PM
User is offline View Users Profile Print this message

Author Icon
c1cer0
Peon

Posts: 11
Joined: 01/04/2014

Originally posted by: Ray@AMD I've just received an update that all UK consumers will receive their game keys within the next 48 hours.

 

 

Thank you very much for the help and information.

 01/09/2014 08:46 AM
User is offline View Users Profile Print this message

Author Icon
c1cer0
Peon

Posts: 11
Joined: 01/04/2014

Originally posted by: Ray@AMD I've just received an update that all UK consumers will receive their game keys within the next 48 hours.

 

 

Still no email, any word on if they sent them out or not as it's been 48hrs?

 

cheers

 01/09/2014 08:52 AM
User is offline View Users Profile Print this message

Author Icon
slj762
Peon

Posts: 3
Joined: 01/06/2014

Same. No sign of any emails or keys

Statistics
88974 users are registered to the AMD Support and Game forum.
There are currently 1 users logged in.

FuseTalk Hosting Executive Plan v3.2 - © 1999-2014 FuseTalk Inc. All rights reserved.