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Topic Title: BF4 Promotion code is not working! AMD Gaming Evolved support doesnt seem to work :(
Topic Summary: My BF4 promo code isnt working and customer support doesn't seem to work either.
Created On: 04/13/2014 12:34 PM
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 04/13/2014 12:34 PM
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Kyan31
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Hey guys,

My Battlefield 4 promo coupon is not working, I get UID is not valid. This is a brand new buy from SCAN.co.uk (R9 270X) so it should work fine. For some reason when I try to contact customer service it doesnt give me any confirmation etc. so i cant be sure if the query has been sent or not. I really need AMD to fix this fast as the promotion ends in 2 weeks and I really want the game. Can anyone please help me, id really appreciate it.

Thanks once again

-Kyan



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Owner of AMD FX 8350 & R9 270X
 04/13/2014 01:06 PM
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Kyan31
Peon

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I managed to send the dispute to AMD finally! Turns out attaching images was the issue, so I used a seperate host for the images.



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Owner of AMD FX 8350 & R9 270X
 04/14/2014 10:01 PM
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nugeorge
Peon

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I am also having the same issue and have logged a ticket - 27363. Please rectify AMD.

 

Cheers

 04/15/2014 07:00 AM
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Iggystrat
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I guess all we can do is yell here on the forums until someone comes to fix the issue. Sent a support ticket a day ago (Ticket ID: 27245) and no replies. Maybe we should start submiting more of these tickets!

 04/15/2014 10:12 AM
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lechariotdor
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Hello,

 

Same problem here.

I've created a support ticket too, ticket ID is 27169.

Thanks.

Cheers

 04/15/2014 10:32 AM
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Kyan31
Peon

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Thank you! My code is now working and my BF4 game is downloading as I type! Thanks a million!



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Owner of AMD FX 8350 & R9 270X
 04/15/2014 01:39 PM
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Ray@AMD
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I've escalated both your issues.



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 04/15/2014 05:39 PM
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Madaservis
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Hello, can you, please, check our ticket [Ticket ID: 26153]?

Customers have problems with our coupons... :-(

 

Thank you

 04/16/2014 01:50 PM
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Mayvena
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I have the same issue - Ticket ID: 27600

 04/19/2014 03:45 AM
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Suprematie-r
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Hello, I've the same issue my coupon ... Can you help me please ?

My ticket id is : 27807

Thank you very much !



Edited: 04/21/2014 at 05:48 AM by Suprematie-r
 04/21/2014 02:42 AM
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stankpunatra
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Same issue myself.

Ticket ID: 27861

Any response back would be nice thanks.

 04/21/2014 01:17 PM
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stankpunatra
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EDIT: Ok, got a reply back at 9:30 this morning, no fault admitted just a simple... "According to our database, your coupon code is valid." At which point I went to the site prepared to printscreen the 'UID is not valid message' and lo-and-behold it worked... Interesting, I almost wonder why I can try it 3 days in a row with the same message, but as soon as they check their db it works... almost seems like if you don't contact them you pretty much are going to get screwed on this promotion...

For reference, I sent them a picture of the 'scratched code card' as well as a pic of the S/N SKU stuff as well.

Originally posted by: stankpunatra Same issue myself.

 

Ticket ID: 27861

 

Any response back would be nice thanks.

 

 04/21/2014 01:44 PM
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Suprematie-r
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Originally posted by: stankpunatra EDIT: Ok, got a reply back at 9:30 this morning, no fault admitted just a simple... "According to our database, your coupon code is valid." At which point I went to the site prepared to printscreen the 'UID is not valid message' and lo-and-behold it worked... Interesting, I almost wonder why I can try it 3 days in a row with the same message, but as soon as they check their db it works... almost seems like if you don't contact them you pretty much are going to get screwed on this promotion... For reference, I sent them a picture of the 'scratched code card' as well as a pic of the S/N SKU stuff as well.

 

Originally posted by: stankpunatra Same issue myself.

 

 

 

Ticket ID: 27861

 

 

 

Any response back would be nice thanks.

 

 

 

 

 

Hi ! Did you make a new ticket or just answer to the mail ? I've a request from amd   asking me to give some pictures (from the card and the error on the screen) and  I am not sure if  I have to reply to the mail ... Thanks !

ps : sorry for my bad english

 04/21/2014 02:38 PM
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stankpunatra
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I sent a new ticket, and told them to refer to my previous ticket number that I needed to update it... and copy/pasted my orginal ticket message into the second ticket and uploaded both pictures to the second ticket as well. Never hurts to have all of your bases covered.

 04/22/2014 07:07 AM
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CoolasFcuk
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Ticket ID: 28242

Welp.
I'm gonna aboard the same ship 

 04/22/2014 08:45 AM
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faki
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Hi, i have been given a coupon code for BF4 as a gift for my young brother and the response from AMD4U i get is UID invalid. Could you please look into it.

 

Ticket is: 28112

I have attached images to the ticket and still it has not been fixed.

 04/24/2014 07:21 PM
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BenW90
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I just found out I have the same problem as everyone else here with the invalid UID error.

I would really appreciate it if someone could help me with this before my nephew's birthday in a couple of days,

Thanks

Edit: Ticket is 28697

 04/24/2014 09:00 PM
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jodicaesar
Peon

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yeah same problem here too. my coupon code which came witth mis r9 270 apparently is not valid. already sent a ticket regarding this issue. hope they will look to this matter.

Ticket ID:28632

 04/25/2014 01:57 PM
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anotherfruit
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Same here. Please push ticket #28801

Thanks in advance!

 04/27/2014 04:31 AM
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faki
Peon

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Hi,

I started a second ticket and am including a picture of the receipt and ticket also.

 

Ticket ID: 28934

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