I received a rather useless reply from AMD:
"We have sent you the email containing your game key. Please check your mailbox and be sure firstname.lastname@example.org is on your safe list to ensure unblocked delivery of your game key.
If you have any other questions, please feel free to contact us."
Even though I specified in the ticket that I received an email that states the key was "unavailable".
Can someone PLEASE follow this up?