Topic Title: R9 290 Crossfire/vsync audio popping
Topic Summary: Audio pops and crackles whenever Crossfire is enabled and vsync is on
Created On: 09/01/2014 01:45 PM
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 09/01/2014 01:45 PM
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Freshdaemon
Peon

Posts: 4
Joined: 09/01/2014

I know this issue was supposed to have been fixed in March, but it wasn't. I am getting this issue with my two brand-new R9 290s in Crossfire.

I've tried driver versions 14.4, 14.7 RC3, and 13.11 Beta 9.2 (which I read would solve the issue - it didn't). I've also disabled ULPS, which did nothing. 

DPC Latency Checker shows that latency goes up to about 15000µs or more as soon as vsync is turned on.

Are there any other fixes for this issue? I have put in an RMA request with the vendor, because if this can't be resolved, I intend to return these cards and go back to nVidia.

This isn't even touching the repeated driver-originated BSODs on Windows desktop...

 

System specs:

Windows Windows 7 Professional Edition (64-bit) Service Pack 1 (Build 7601)

Internet Explorer 9.11.9600.17239

Memory (RAM) 32736 MB

CPU Info Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz

CPU Speed 3294.1 MHz

Sound Card SPDIF Interface (2- FiiO USB DA | 

Digital Audio (S/PDIF) (High De | 

Speakers (2- C-Media USB Headph | 

Digital Audio (S/PDIF) (High De | 

Display Adapters AMD Radeon R9 200 Series | AMD Radeon R9 200 Series | AMD Radeon R9 200 Series | AMD Radeon R9 200 Series | AMD Radeon R9 200 Series | AMD Radeon R9 200 Series | RDPDD Chained DD | RDP Encoder Mirror Driver | RDP Reflector Display Driver

Monitors 2x; Generic PnP Monitor | Generic PnP Monitor | 

Screen Resolution 2560 X 1440 - 32 bit

Network Network Present

Network Adapters Intel(R) 82579V Gigabit Network Connection

CD / DVD Drives 1x (F: | ) F: Optiarc DVD RW AD-7280S

Ports COM Ports NOT Present. LPT Port NOT Present. 

Mouse 16 Button Wheel Mouse Present

Hard Disks C:  238.4GB | D:  931.5GB | E:  1862.9GB

Hard Disks - Free C:  97.2GB | D:  644.0GB | E:  774.6GB

USB Controllers 2 host controllers.

Firewire (1394) Not Detected

Manufacturer * American Megatrends Inc.

Product Make * System Product Name

AC Power Status OnLine

BIOS Info AT/AT COMPATIBLE | 11/09/12 | ALASKA - 1072009

Time Zone Eastern Standard Time

Battery Status No Battery

Motherboard * ASUSTeK Computer INC. P8Z68-V PRO

 09/02/2014 12:17 AM
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Thanny
Alpha Geek

Posts: 1399
Joined: 07/13/2009

Check LatencyMon to see if you can identify what driver (if any) is causing the high latency.

I recently had very high latency which ended up being a failing hard drive.

 

 09/02/2014 07:34 AM
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Freshdaemon
Peon

Posts: 4
Joined: 09/01/2014

Done - the responsible driver is dxgkrnl.sys (DirectX), and it goes through the roof once vsync is enabled with Crossfire on.

Nothing else goes above 85µs except that.

 09/02/2014 09:05 PM
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Thanny
Alpha Geek

Posts: 1399
Joined: 07/13/2009

Are you current with Windows Update?

Have you don't a complete removal of AMD drivers before re-installing?

If you can't make any headway, then you'll want to report the problem to AMD, as it seems they may not have fixed the problem completely after all.

 

 09/02/2014 09:14 PM
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Freshdaemon
Peon

Posts: 4
Joined: 09/01/2014

Yup, fully up-to-date. It's a fresh Win 7 install and fully updated.

Drivers were completely removed with Guru3D DDU before trying different versions. 

I've sent AMD support an email. In the meantime, the vendor approved an RMA, so unless they have a solution in the next few days or so I am going to return them.

 09/03/2014 02:16 PM
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dcsastry
Peon

Posts: 4
Joined: 02/19/2014

I had these audio problems as well.  I have 4 R9 290x cards in crossfire mode.

Once I disabled ULPS, all these problems went away.

You can do this in the registry, or use an online utility.

http://www.sevenforums.com/tutorials/316913-ulps-ultra-low-power-state-disable-amd-crossfirex.html

http://www.ulpsconfigurationutility.com/

 

 



-------------------------

- Dave

 09/03/2014 05:11 PM
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Freshdaemon
Peon

Posts: 4
Joined: 09/01/2014

Thanks for the suggestion. Disabling ULPS was one of the solutions I read when I was googling and trying to solve this on my own; I've disabled ULPS with driver versions 14.4, 14.7RC3 and 13.11 Beta 9.2. It didn't make a difference on any of them.

AMD support asked me to report it to the driver team, which I did. However, I don't think there's going to be a solution from them before my RMA period expires.

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