Topic Title: A10-6800K will not play protected content in Windows 8 Media Center
Topic Summary: I can't play commercial DVDs or streaming video. Error says "Cannot Play DVD"
Created On: 08/04/2013 09:28 PM
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 08/04/2013 09:28 PM
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akais
Peon

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Joined: 07/08/2013

The error in Windows 8 Media Center says that "the DVD may be in use by another application. If all other applications are closed, the video resolution may need to be lowered or the display connection type may not support playback of the DVD". It will play a DVD properly with another type of video card. It also plays properly on Windows 7 media center with exactly the same hardware (A10-6800K on MSI FM2-A75MA-E53 motherboard. This happens with both the VGA and HDMI output to a Dell monitor that is HDCP capable. Microsoft says it is a Video Driver issue and the driver is not compatible with protected video sources. If that was the case I would think there would be more people on this forum with this problem. This is also happening to my brothers PC with a A8-5600K CPU. He gets the same error when playing any commercial DVD. I am not sure if this is a A series issue or something wrong in the Catalyst driver. 



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 08/04/2013 10:27 PM
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WMudrockJr
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I use the 13.6 Beta 2 with Media Center and DVD's. But I was using 13.1 before I installed 7850. I have used the DVD using the Media Center with 13.4 and 13.6 Beta recently.



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AMD A10-5800K, XFX 7850 Ultra OC Edition 975MHz, 16GB RAM, Win 8.1 Pro 64 bit, MSI 7778 motherboard, 500W PSU, HP P7-1235, CCC 13.12 WHQL

 08/05/2013 10:38 AM
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akais
Peon

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I tried to the 13.8 beta and got the same result. I think it might be a combination of the AMD video and my Dell monitor that may be causing this although plugging in a Nvidia GT 240 card that I had lying around fixes this. It works fine on the Nvidia video. It also plays DVDs fine if I use the AnyDVD application but from what I understand, that application ignores any copyright info on the disk.

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 08/08/2013 11:52 PM
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WMudrockJr
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Have you tried to do a Windows 8 refresh yet,



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AMD A10-5800K, XFX 7850 Ultra OC Edition 975MHz, 16GB RAM, Win 8.1 Pro 64 bit, MSI 7778 motherboard, 500W PSU, HP P7-1235, CCC 13.12 WHQL

 12/30/2013 03:34 PM
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akais
Peon

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Now I have installed a clean install of Windows 8.1. I am running Catlyst version 13.9 and just installed WinDVD. It reports that my "Display environment does not support protected content playback". Windows Media Center also still does not work. Microsoft Technical staff gave up after remoting into my PC for the day. All I have to do to make it work correctly is to install a Nvidia GT520 video card that I had lying around and it works fine. Because of that I really suspect the HD8670 built into my APU to be the problem. I don't know why this is happening since I am running through the HDMI to a HDCP capable monitor (Dell 2213). I can't figure out why a "new" video system cannot play this while my 5 year old Nvidia card can.



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 12/30/2013 04:17 PM
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WMudrockJr
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Now that is interesting, so I pulled my 7850 and used my 7660D APU graphiccs and it worked fine. I'm using the 13.12 CCC right now and was using 13.9 prior to it.

Have you reported this issue and have you tried 13.12 CCC. The link below is for reporting the issue under 13.12 so try it.

http://www.amdsurveys.com/se.ashx?s=5A1E27D25AD12B4F



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AMD A10-5800K, XFX 7850 Ultra OC Edition 975MHz, 16GB RAM, Win 8.1 Pro 64 bit, MSI 7778 motherboard, 500W PSU, HP P7-1235, CCC 13.12 WHQL

 12/30/2013 08:11 PM
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akais
Peon

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Thanks, I d/l the update, got the same problem, filled out and submitted the form. I will see what they say. I tried to call support today but they won't be back until after the first.



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 12/30/2013 11:16 PM
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WMudrockJr
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It is a weird item which should be something they can work on. Keep posting updates and status.



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AMD A10-5800K, XFX 7850 Ultra OC Edition 975MHz, 16GB RAM, Win 8.1 Pro 64 bit, MSI 7778 motherboard, 500W PSU, HP P7-1235, CCC 13.12 WHQL

 01/14/2014 02:23 PM
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akais
Peon

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Well this is not solved but at least I know (and so does AMD) the reason why. I am running Windows 8.1 Pro and I have Hyper-V installed and running. I have a couple of Windows XP VMs and a 2012 Server VM running. If you run Hyper-V and an AMD video card, you will not be able to play any video that runs on a protected stream. Microsoft Tech-Net says this is an issue with the way the AMD driver works and will continue to be an issue until they fix it. This only affects Windows 8 or above since Windows 7 does not have Hyper-V and Windows 2008/2012 is not compatible with Media Center. I can uninstall Hyper-V in the "Turn Windows features on or off" control panel and then Media Center works fine playing DVDs. It is very cumbersome to do this because you then have to re-setup the virtual switch each time you re-enable it. The other fix I found was to install a 3rd party video player that does not care about copy protection, or install another brand of Video card (Nvidia). Of course the best option would be to have AMD fix the driver but that may be wishful thinking on my part.



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 01/29/2014 04:10 PM
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HikingMike
Peon

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Joined: 12/31/2013

I have to say thanks for reporting this back and great job to keep on it.

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