Topic Title: BSOD after driver install (A4-5300)
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Created On: 04/22/2014 11:46 AM
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 04/22/2014 11:46 AM
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Jakiller
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Hi all,

I recently bought my mother a desktop however the AMD video drivers just won't get stable.

I have tried installing beta and WHQL drivers from the AMD site and Windows Update but both do not work. (I even have to disable windows update for the APU edit: otherwise it "helps me" by automatically installing drivers and making me unable to boot

What happens:

- I download and install (even with express install)

- I reboot and then BSOD saying the graphics "Attempt to reset the display driver but recover from timeout failed" and saying atikmpag.sys is the problem stops me from booting to OS.

- So failsafe mode and uninstall drivers so that the computer is actually usable.

OS: Windows 7 Ultimate 64bits

Motherboard: MSI FM2-A55M-E33 (MS-7721) 2.0

PSU: Integrated No brand 400w

Display: using VGA connection

Ram: 2x2GB DDR3 Geil

Boot device: Kingston SV300S37A60G SSD 

 

I have tried decompressing manually the atikmpag.sy and putting the newly decompressed atikmpag.sys in System32 and replacing it but doesn't work.

I've seen loads of issues with the atikmpag.sys so I guess its a common issue, I've also heard it might be a bad chip or insufficient PSU but for PSU this computer is really for work so no stress is put on it. 

 

I hope someone will be kind enough to help me, thanks a lot!



Edited: 04/23/2014 at 11:52 AM by Jakiller
 04/22/2014 04:29 PM
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Xen0sys
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Well for starters, 4gb is pretty low since the apu is going to reserve upwards of 2gb of that. You can find out how much by running dxdiag or looking in the system details page.

If your mother isn't going to play games, you may not need to install the drivers. Can she do everything she needs/wants to without them? Windows does install a base generic driver. That obviously isn't a solution but I think it's worth considering how much effort you want to put into this for potentially little gain.

400w is definitely more than enough. You are likely pulling around 100-200 under load tops.

Might want to try installing the chipset driver from the motherboards website instead and leave it at that if it works.

May also want to try RMAing the CPU and if that doesn't work, the motherboard.

The issue with windows update is odd to say the least. Only correlation I can think of is that your OS is corrupted. You could try running "sfc /scannow" in an elevated command prompt.

Another thought is to try to use linux. Ubuntu and Ubuntu Gnome (my preference) are easy for people to migrate to especially if they don't have gaming needs. At the very least you could try using a live cd/usb to test the waters and see if your mother can adapt.

 04/23/2014 11:43 AM
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Jakiller
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Well the main concern is that with an APU that can alegedly run Batman Arkham city at 1080p at 20fps average I am struggling with smooth 1080p and 720p video playback whether it be on Youtube or PopcornTime that's why I think the driver would make a difference.

For windows update, from my understanding, it installs the same driver that AMD provides and which makes me Blue Screen so it harming progress more that it should help.

Thanks for all the useful tips I'll do what you suggested and update with any progress made.



Edited: 04/23/2014 at 11:54 AM by Jakiller
 04/23/2014 12:00 PM
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Jakiller
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DxDiag Here: https://www.dropbox.com/s/52ogud5l0a4ccna/A4-5300%20DxDiag.txt

Scf /scannow finished reporting nothing bad was detected.

Original motherboard display drivers are no exception to the BSoD.

I noticed that I haven't flashed the BIOS as I thought it could update through software as ASUS boards do. I'll look into that.

 



Edited: 04/23/2014 at 01:13 PM by Jakiller
 04/23/2014 01:03 PM
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Xen0sys
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Looks like the APU is reserving about 800mb for video so you have 3.2gb left for OS - good nuff.

Have you downloaded flash for "other browser" and tried viewing videos in chrome and or firefox?

Have you tried installing this beta driver? (try stock motherboard drivers first as that has higher chance of working imo)

For what it's worth, I can only bearly play arkham at 1080p with 17avg fps and I run into graphical and sound issues (A10-7700k). It's not until I drop the resolution to ~720p that I can consider it playable.



Edited: 04/24/2014 at 09:25 AM by Xen0sys
 04/23/2014 01:19 PM
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Jakiller
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Downloaded Flash for other browser (don't know if that what you actually meant there). Not much of a difference here. And I think Popcorn App is hardware accelerated. Furthermore its really weird cause in 720p in a default Youtube player size moving the cursor makes the playback smoother than when not moving the cursor... The effect occurs in Youtube and Popcorn Time so for me its the drivers.

MSI original Motherboard display drivers crash too, though these are the display drivers not the chipset drivers haven't tested the other yet (though I figure I already installed them some time ago). Actually running "VGA standard" so windows basic I guess.

I have already tried the 14.3 beta drivers but I'll try this release then.

Hmm I guess the benchmarks aren't really representative then.



Edited: 04/23/2014 at 01:42 PM by Jakiller
 04/23/2014 02:21 PM
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Jakiller
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This release works! This is magic! Thanks a bunch! Video Playback is as smooth even in 1080p!

However I'm am now getting system hangs saying "Display driver stopped responding and has recovered" messages. I've got 3 since boot but other than that its looking stable.

Was this just the latest beta driver? I am amazed.



Edited: 04/25/2014 at 10:03 AM by Jakiller
 04/23/2014 03:53 PM
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Jakiller
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Well as it was only occuring on startup I disabled all two AMD startup entries (AppEx Accelerator UI and StartCCC) and now its perfect. Might want to try with CCC enabled though but ITS WORKING!

Thanks for all the help Xen0sys!



Edited: 04/24/2014 at 06:33 AM by Jakiller
 04/24/2014 06:34 AM
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Jakiller
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Well crap. A reboot works but a shutdown just breaks everything. I hate this. Even reinstalling the 14.4 release candidate doesn't work anymore.

And this is weird, even though I updated with windows update yesterday I have no restore point to go back to when I know I should have...



Edited: 04/24/2014 at 06:45 AM by Jakiller
 04/24/2014 09:35 AM
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Xen0sys
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Seems like you may be getting close to a solution at least. Perhaps try using Driver Sweeper and then fresh install that latest beta driver (help here). Install all other windows updates besides the video driver.

 04/24/2014 10:35 AM
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Jakiller
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Nope after DDU pass in failsafe and 14.4 install still the same BSoD.

Last time it worked I installed the original motherboard ATI drivers from 2012 and it said it encountered warning messages at the end but I carried on and installed 14.4 over it.

Now when installing 14.4 it says to check to report for warning messages but when I scroll down to the error messages section its blank.  

https://www.dropbox.com/sh/us3z9kwds3cupgx/Ph1owa4-zn here is a report  from 14.4 when deselecting Display Driver install and the Raptor App

I really can't figure out why it worked then and why it isn't now. And if I install all drivers except display drivers it remains stable so I think another driver interfering is out of question.



Edited: 04/24/2014 at 11:06 AM by Jakiller
 04/24/2014 11:16 AM
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Jakiller
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WhoCrashed Report:

crash dump file: C:\Windows\Minidump\042414-6645-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xBDAC)
Bugcheck code: 0x116 (0xFFFFFA8003F6B010, 0xFFFFF8800414EDAC, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR


BSoD:

STOP code: 0x00000116 (0xFFFFFA80042A0010, 0xFFFFF88004047DAC, 0x0000000000000000, 0x0000000000000002)

atikmpag.sys - Address FFFFF88004047DAC base at FFFFF8800403C000, Datestamp 534dd7b9



Edited: 04/24/2014 at 11:23 AM by Jakiller
 04/24/2014 05:04 PM
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Xen0sys
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Not sure how fruitful this will be but try this. Having that crash dump is good and you'll need to submit some tickets to AMD and maybe MSI. I don't think I can help you out much more mate, sorry. Last ditch suggestion would be to reformat and try installing xp, win 8.1, or win 7 again. That or linux and see how it fairs.

 04/25/2014 10:02 AM
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Jakiller
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Well at least we made some progress thanks to you.

Thanks for all the help mate, I'll update the thread whenever I'll find the solution.

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