RESOLVED: While I installed what came on the motherboard CD, there were more drivers I had to go out to msi.com and install.
I am wondering if this problem could just be related to the drivers. Do I have a bad motherboard or CPU since the problem arises when any stress is placed on the APU? I just bought the motherboard and CPU on Thursday and I only have 15 days to return them if they are bad. I don't want to return a perfectly good Motherboard and CPU if the problem is just with the driver.
UPDATE: I re-ran the installer from the Autodetect software (14-4-Mobility-win7-win8-win8.1-64-dd-ccc-whql). This time, instead of picking the quick install, I chose custom, unselected everything except for the graphics driver and the required items. After rebooting, I tried youtube.com again, this time, something happened, but my entire system was not taken down. I received an error that my display driver stopped responding but recovered. This warning showed up in my event viewer "Display driver amdkmdap stopped responding and has successfully recovered."
UPDATE #2: It has since crashed completely again. In my research, I saw some discussions regarding motherboards, by default, not giving APUs enough voltage (unless I completely misunderstood the post). Unfortunately, providing more voltage is not something I know to do. I think it also adds a 4 possibility to my list of suspects; I may not have enough power with 500 watts. I have one less optical drive with this setup and I don't have a separate graphics card but I'm willing to suspect anything and everything.
Does anyone have any suggestion such as throw in the towel and return both motherboard and APU?
AMD A10-7700K APU with R7 Graphics
AMD Catalyst Driver Version, and Driver History
- I have tried 2 driver install packages - both experience the same issue:
14-4-win7-win8-win8.1-64-dd-ccc-whql and 14-4-Mobility (Mobility chosen by AMD Driver Autodetect
- Windows 8.1 64bit
- The computer crashes (freezes with red bleed-through static effect or just auto-reboots until OS forces auto-repair)
- When the drivers are installed, any stress placed on the APU will cause the system to crash. It has crashed watching a video and it has crashed just by going to youtube.com. It will do this 100% of the time.
- When the drivers are rolled back to the generic graphics driver (since this was a fresh system install) the issue does not return.
Motherboard or System Make & Model
- MSI A88X-G43
- Antec BP500U (500 watt)
Display Device(s) and Connection(s) Used
- 2x ASUS VW266H
- one connected via HDMI, the other DVI (however, the issue can be reproduced with only a single monitor connected
Applications and Games
- I haven't even had chance to install a game, something as simple as youtube.com causes this to fail
- AMD A10-7700K APU with R7 Graphics
- no overclocking
Motherboard BIOS Version
- American Megatrends Inc. V3.3, 12/10/2013
System Memory Type & Amount
- Patriot DDR3 8GB
- Samsung HD160JJ (system)
- WDC WD1001FALS00J7B1 (Non OS files)
- ASUS DRW-24B1ST (Optical)
- The harddrives were reused from my previous build - system drive was wiped to install Windows 8.1 OEM. Virus scanner/Spyware scanner ran weekly
- I upgraded my previous build. The motherboard, CPU, memory and 2 optical drives (to one optical drive) were replaced. I reused the case, power supply, 2 harddrives and monitors. Everything worked on my previous build.
12:25 PM by