Topic Title: AMD V7900, Maya 2012 SP2 crash on selecting UV points in UV editor (BEX64 crash)
Topic Summary: My workstation works hard to select UV or crash if too many UV points are selected at once in UV editor (BEX64 crash)
Created On: 04/15/2013 01:20 PM
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 04/15/2013 01:20 PM
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sebastien
Peon

Posts: 11
Joined: 10/13/2010

Hello,

I recently switched over to Maya for modeling DCC. I am a very happy AMD V7900 owner. The card works well, it is very stable and makes millions of polygons objects on viewports like it is nothing.

I started to edit UV mapping and it looks like I am having major issue with AMD V7900 whereas while in my UV editor:

If I marquee select no more than  1 to 3 UV points then it lags for almost 25 seconds. Marquee selection of  more UV points and the delay is exponential and up to quick crash. it is like a "nope I will not even attempt to look and select for those UV points within the marquee rectangle you just drew on the UV editor, there are just too many".

Should I also mention my model is not more than 8 000 polygons and it is no more than let say 150 UV points "at most" when I marquee select that leads to a crash

Hardware and drivers:

Mainboard: Supermicro X9SRA SMBIOS 2.7.1

Proc: Intel Xeon E-1620

Memory: 4*16 PC1600 Registered ECC Samsung MEM-DR316L-SL01-ER16 (tested memory by supermicro)

1 SSD 128 gigs samsung

1 mechanical Seagate 500 gigs

ATI V7900 Driver:

Driver Packaging Version 8.83.5.4-110520a-119550C 
Provider ATI Technologies Inc. 
2D Driver Version 8.01.01.1134 
2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0000 
Direct3D Version 7.14.10.0817 
OpenGL Version 6.14.10.10628 
Catalyst Control Center Version 2011.0520.1542.26324 

Note: you will notice AMD V7900 driver is 8.83.5.4.

8.83.5.4 is actually certified by Autodesk which can also be found as certified on AMD.com in the download support driver section

Windows 7 with all updates installed.

Norton 360 V6 fully updated and all maya icons are set to "ALLOW"

This is what happened at hardware and driver level since the very beginning!

1) I installed windows 7 on my SSD

2) I updated windows 7 which I want to assume (if I can rmeember correctly) also installed Windows Servers 2008.

3)I installed AMD Driver from the CD/DVD. I cannot remember the driver but I know it was a much lower version.

4)I installed everything else, including maya 2012

5) I start working on UV editor, too many UV point selected maya crashed.

6)I downloaded AMD 7900 driver: 8.83.5.3 which at that time was certified by Autodesk.

7) I uninstalled the older driver and I installed 8.83.5.3.

Note: At that point for sure I noticed something really strange during the installation. AMD driver failed to install Windows server 2008 saying that a newer version was present on my hard drive

8) I tried maya 2012 and it would keep crashing in UV editor

9)I downloaded Maya 2012 Service Pack 2 (Latest version). I made the mistake of installing maya 2012 SP2 on my mechanical drive but it seems to work fine. When I open maya, I actually use Maya 2012 SP2. Although Maya 2012 (the original version seems to be present on my SSD).

10) UV selection in maya 2012 Sp2 still crashes

11) I downloaded AMD V7900 8.83.5.4

12) I uninstalled 8.83.5.3. I also uninstalled Windows server 2008. I ran Norton 360 V6 to clean the registry. Rebooted my machine

13)I installed 8.83.5.4. The whole installation happened smoothly (including windows server 2008)

14)Maya 2012 Sp2 still crashes at UV point selection within the UV editor

Windows Report maya crash is always the same:

 

 

Problem signature:

Problem Event Name: BEX64

Application Name: maya.exe

Application Version: 12.0.13.0

Application Timestamp: 4f163506

Fault Module Name: StackHash_56f5

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 0000066c00800000

Exception Code: c0000005

Exception Data: 0000000000000008

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 56f5

Additional Information 2: 56f50057683cdbfd654c11c2adb3bbee

Additional Information 3: 11e5

Additional Information 4: 11e55f3ceaa742af752d4088e4931316

What is BEX64 ??

How can I repair my workstation. I am in need of it very soon to retopo high to low res mesh and UV map

Thanks in advance for your time, effort, and understanding,

 

Seb

 

 

 

 

 

 

 

 

 

 



-------------------------
 04/16/2013 09:34 AM
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sebastien
Peon

Posts: 11
Joined: 10/13/2010

I was trying to research and open somehow Windows Server 2008 so I typoes windows server in my search box and a XML file poped called systeminformation.

 

I opened it and it opened in IE 9.0. I copy/past the whole information but not my network information, it is irrelevant and I don't want to share my IP if possible...

Maybe, just maybe these information will be useful in identifying how, why BEX 64 crash when I select UV points in my UV editor in maya 2012 SP2



--20120927T223204.13-06:00-

clockspeed 3589MHz

family 6

model 45

nameIntel(R) Xeon(R) CPU E5-1620 0 @ 3.60GHz

numcores 4

numprocessirs 1

stepping 7

 

filesystem NTFS

letter C:\

model SAMSUNG SSD 830 Series ATA DeviceLocal

space free Disk36407410688

space.total 127928365056

type Local Disk-

 

filesystem NTFS

letter E:\

model ST500NM0011 ATA Device

name Hard Drive Storage

space.free Local Disk 406885752832

space.total 500104687616

type Local Disk-

letter D:\

model ATAPI iHBS112 2 ATA Device

shelltype CD Drive

space.free 0

space.total 0

type CD/DVD Drive-

memory

pagefile.avail 133234728960

pagefile.total 137374093312

pagefile.used 4139364352

physical.avail 64751198208

physical.load 5

physical.load.units %

 physical.total 68688019456

physical.used 3936796672

virtual.avail 1997328384

virtual.total 2147352576

virtual.used 150024192- 

display

bpp 32

driver.distversion 8.17.10.1070

driver.friendlyversion

name= aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.

driver.version dll8.17.10.1070

height 1080

monitor SyncMaster SA700_S23A700D (Digital)AMD

name FirePro V7900 (ATI FireGL)

refresh 60Hz

resolutions 1024 x 768 x 60;1024 x 768 x 70;1024 x 768 x 75;1152 x 864 x 60;1152 x 864 x 75;1280 x 1024 x 60;1280 x 1024 x 75;1280 x 720 x 60;1280 x 768 x 60;1280 x 960 x 60;1440 x 900 x 60;1440 x 900 x 75;1600 x 900 x 60;1680 x 1050 x 60;1920 x 1080 x 60;640 x 480 x 60;640 x 480 x 67;640 x 480 x 72;640 x 480 x 75;800 x 600 x 56;800 x 600 x 60;800 x 600 x 72;800 x 600 x 75

vendor ATI Technologies Inc.

vram -2147483648

vram.desc 3757 MB

vram.units B

width 1920-

 display

bpp 32 driver.distversion 8.17.10.1070

driver.friendlyversion

driver.name aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.

dll8.17.10.1070

height 1080

isAlternate true

monitor Generic PnP Monitor

name AMD FirePro V7900 (ATI FireGL)

refresh 60

refresh.units Hz

resolutions 1024 x 768 x 60;1280 x 1024 x 60;1280 x 720 x 60;1280 x 768 x 60;1280 x 960 x 60;1600 x 900 x 60;1680 x 1050 x 60;1920 x 1080 x 60;640 x 480 x 60;800 x 600 x 60

vendor ATI Technologies Inc.

vram -2147483648

vram.desc 3757 MB

vram.units B

width 1920

sound

driver.name HdAudio.sys

driver.version 6.1.7601.17514

name digital Audio (S/PDIF) (High Definition Audio Device)

Vendor Mircosoft

-HdAudio.sys6.1.7601.17514Digital Audio (S/PDIF) (High Definition Audio Device)Microsoft-Desktop stereo speakers-Unknownfalse+-

windows\

buildnumber 7601

buildtype Multiprocessor Free

caption Microsoft Windows 7 Professional

codeset 1252

countrycode 1

csdVersion Service Pack 1

deafultSystemCountryCode US

defaultSystemCoutryName United States

defaultSystemLanguageCode en

deafultSystemLanguageID 0409

defaultSystemLanguageName English

defaultUserCountryCode en

Locale 0409

osLanguage 1033

osType 18

productType 1

servicePackMajorVersion 1

servicePackMinorVersion 0

userIsAdmin false

version 6.1.7601

name DirectX

description DirectX 11 (Jun2010) or later

version 0.0.0.0



-------------------------


Edited: 04/16/2013 at 11:58 AM by sebastien
 04/17/2013 01:47 PM
User is offline View Users Profile Print this message

Author Icon
sebastien
Peon

Posts: 11
Joined: 10/13/2010

I understand this application may not be used by many as well as this error seems tough to reproduce and/or does not happen often so not many if not no one can help.

 

I submitted a ticket straight to AMD.

I hope to get lucky, I have been all over the place with solutions that doe not work so far.



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