Topic Title: Firepro v3900 install fails with blue screen (BSOD) on Dell Optiplex
Topic Summary: Firepro v3900 install fails with blue screen (BSOD) on Dell Optiplex
Created On: 08/06/2013 12:02 PM
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 08/06/2013 12:02 PM
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mnguydav
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Joined: 08/06/2013

I ordered a bunch of these cards and have had no problems installing a couple of them but most of the time I get blue screens trying install the driver.  Install fails as soon as it gets to ""Detecting Graphics Hardware."  I've tried different driver versions but the one I'd like to install is 12.104.2 since that is the current Autodesk certified driver.  This is on a fresh install of Windows 7 Pro 64-bit w/SP1.  I've tried installing before installing other Windows updates and after.  Not sure why but if I'm lucky, the install complete successfully...sometimes after it has failed several times in a row before with no changes to the pc.  Is it something I'm missing?  .Net?  C++?  I've seen a few solutions online but none have really worked.  If anyone has any suggestions, please fill me in.  I've still got 5 of these cards to install and this is slowly killing me. 

Edited: 08/06/2013 at 12:11 PM by mnguydav
 08/06/2013 02:50 PM
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Farhad@AMD
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This is most likely a system BIOS issue. Make sure you have the latest system BIOS offered by DELL and if any onboard Intel graphics is available in your DELL Optiplex, please make sure it is disabled in your system BIOS and all associated Intel Graphics Software is removed from the system.



-------------------------

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The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied

 08/06/2013 03:53 PM
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mnguydav
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Thanks for the input Farhad.  The BIOS is the most current version and the system is currently using the default generic "Standard VGA Graphics Adapter" driver. In BIOS, the system is set to use the PCIE card.I've tried to install in Safe Mode and when I do, I don't get a blue screen but I do get an error stating that it "Failed to load detection Driver" at about the same time.  Is this the problem when I install normally as well?
 08/06/2013 04:18 PM
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Farhad@AMD
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You should create a support inquiry at amd.com and provide DirectX and Belarc report for further investigation and indicated the answers to the following questions.

  1. Is this a brand new V3900?
  2. Do you have the option to test the V3900 in any other system?
  3. What is the monitors (make/model)?
  4. How is the monitor connected to V3900?

DirectX Report
- Click on Start => Run => Type in "dxdiag"
- For 32bit OS => Click on "Save All Information"
- For 64bit OS => Click on "DirectX64bit" => "Save All Information"
- Save the file as a .txt file


Belarc Report
http://www.belarc.com/free_download.html

 



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AMD Customer Care

The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied

 08/06/2013 04:55 PM
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mnguydav
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I will raise a ticket as soon as your e-mail submission form is back online I guess.Answers to your questions:1 and 2.  Yes, brand new retail packaged v3900.  This has happened to at least 3 other cards in other computers however.  I have 4 more cards to install so I want to know how best to proceed.  They eventually work but why is the question?3.  Monitor is a Viewsonic VA2251M4.  I've connected with VGA and DVI
 08/07/2013 10:15 AM
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Farhad@AMD
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3 other cards in other computers?

  • 3x V3900 boards?
  • What are other computers? DELL Optiplexes?

I need to look at the Belarc Report and DirectX report.



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The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied

 08/07/2013 10:48 AM
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mnguydav
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Yes, correct, 3 other boards.  I have 8 boards total for 8 different Dell Optiplex 755 desktops.  I'm hoping you're able to read the following info.  If the message board messes up the formatting I'll submit a ticket.

Belarc Advisor Computer Profile

 


             The license associated with the Belarc Advisor product allows for
            free personal use only.  Use on computers in a corporate,
            educational, military or government installation is prohibited.  See
            the license agreement for details.  The information on this page was
            created locally on your computer by the Belarc Advisor.  Your
            computer profile was not sent to a web server.  Click here for more
            info.

 

 

      About Belarc

      System Management Products

      new
      Security Advisor for Android

      Your Privacy

 

      In page Links:

            Software Licenses

            Software Versions & Usage

            new Missing Updates

            USB Storage Use

            Hosted Virtual Machines

            Network Map

            Installed Hotfixes


       System Security Status Security Benchmark Score


                              1.88 of 10 (details...)

 


                              Virus Protection


                              Unknown

 


                              Security Updates


                              68 missing

 

 

 


            Computer Profile Summary
            Computer Name: davies-PC (in WORKGROUP)
            Profile Date: Wednesday, August 07, 2013 10:37:54 AM
            Advisor Version: 8.3b
            Windows Logon: davies

            
            new Click to try Belarc's Security Advisor for Android
            
            Operating System System Model
            Windows 7 Professional (x64) Service Pack 1 (build 7601)
            Install Language: English (United States)
            System Locale: English (United States)
            Installed: 8/6/2013 10:59:38 AM Dell Inc. OptiPlex 755
            System Service Tag: GCJJCH1 (support for this PC)
            Chassis Serial Number: GCJJCH1
            Enclosure Type: Desktop
            Processor a Main Circuit Board b
            3.00 gigahertz Intel Core2 Duo
            64 kilobyte primary memory cache
            6144 kilobyte secondary memory cache
            64-bit ready
            Multi-core (2 total)
            Not hyper-threaded Board: Dell Inc. 0DR845
            Serial Number: ..CN1374088300BX.
            Bus Clock: 1333 megahertz
            BIOS: Dell Inc. A22 06/11/2012
            Drives Memory Modules c,d
            159.89 Gigabytes Usable Hard Drive Capacity
            143.24 Gigabytes Hard Drive Free Space

            TSSTcorp DVD+-RW TS-H653F ATA Device [Optical drive]

            ST3160815AS ATA Device [Hard drive] (160.00 GB) -- drive 0, s/n
            9RXARL6P 3966 Megabytes Usable Installed Memory

            Slot 'DIMM_1' has 2048 MB (serial number 88060AB9)
            Slot 'DIMM_3' is Empty
            Slot 'DIMM_2' has 2048 MB (serial number 88060A40)
            Slot 'DIMM_4' is Empty
             Local Drive Volumes
            
                  c: (NTFS on drive 0)159.89 GB143.24 GB free

             Network Drives
             None discovered
            Users (mouse over user name for details) Printers
                  local user accountslast logon
                   davies8/7/2013 10:07:36 AM(admin)
                  local system accounts
                   Administrator11/20/2010 10:47:20 PM(admin)
                   Guestnever


             Marks a disabled account;    Marks a locked account 
                  Microsoft Shared Fax Driveron SHRFAX:
                  Microsoft XPS Document Writeron XPSPort:

            Controllers Display
            ATA Channel 0 [Controller] (2x)
            ATA Channel 1 [Controller] (2x)
            ATA Channel 2 [Controller]
            ATA Channel 5 [Controller]
            Standard AHCI 1.0 Serial ATA Controller
            Standard Dual Channel PCI IDE Controller Standard VGA Graphics
            Adapter [Display adapter]
            DELL E228WFP [Monitor] (22.0"vis, s/n XX-0X767G-XXXXX-86O-07EI, June
            2008)
            Bus Adapters Multimedia
            Intel(R) ICH9 Family USB Universal Host Controller - 2934
            Intel(R) ICH9 Family USB Universal Host Controller - 2935
            Intel(R) ICH9 Family USB Universal Host Controller - 2936
            Intel(R) ICH9 Family USB Universal Host Controller - 2937
            Intel(R) ICH9 Family USB Universal Host Controller - 2938
            Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
            Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C High
            Definition Audio Device (2x)
            Virus Protection [Back to Top] Group Policies
            No details available None discovered
            Communications Other Devices

                  ↑ Intel(R) 82566DM-2 Gigabit Network Connection
                   primary  Auto IP Address: 192.0.0.2 / 24
                  Gateway: 192.0.0.1
                  Dhcp Server: 192.0.0.1
                  Physical Address: 00:21:9B:53:A8:72
                  Connection Speed: 100 Mbps
                  Microsoft 6to4 Adapter
                  Microsoft ISATAP Adapter
                  Teredo Tunneling Pseudo-Interface
                  
                  Networking Dns Server: 192.0.0.1
             HID-compliant consumer control device
            USB Input Device (2x)
            HID Keyboard Device
            HID-compliant mouse
            USB Root Hub (7x)
            Generic volume shadow copy
            USB Storage Use in past 30 Days (mouse over last used for details)
            Hosted Virtual Machines (mouse over name for details)
                   Last Used
                  SanDisk Cruzer Facet, s/n 4C532000051126118312, rev
                  1.268/6/2013 4:43:38 PM*
                  LaCie iamaKey, s/n 100122023a9091, rev 0.008/6/2013 4:38:22
PM*
                  TOSHIBA TransMemory, s/n 001CC0C83B3CEAC0F4270173, rev
                  PMAP8/6/2013 4:38:22 PM*
                  SanDisk Cruzer Facet, s/n 4C532000041214117434, rev
                  1.268/6/2013 11:01:45 AM*


            * Possibly used again before the reboot following this time. None
            discovered
            
            See your entire network map...
            click for Belarc's System Management products
            
            Network Map (mouse over IP address for physical address) [Back to
            Top]
            No details available
            
            Find your security vulnerabilities...
            click for Belarc's System Management products
            
            Missing Security Updates new - for Adobe, Apple, Java, Microsoft and
            more [Back to Top]

            Hotfixes from Windows Update (agent version 7.5.7601.17514) .


            These security updates apply to this computer but are not currently
            installed (using Advisor definitions version 2013.8.1.1), according
            to the 07/09/2013 Microsoft Security Bulletin Summary and bulletins
            from other vendors. Note: Security benchmarks require that Critical
            and Important severity security updates must be installed.

                  Hotfix IdSeverityDescription (click to see security bulletin)
                  Q2479943Critical Microsoft security update (KB2479943)
                  Q2491683Important Microsoft security update (KB2491683)
                  Q2506212Important Microsoft security update (KB2506212)
                  Q2509553Critical Microsoft security update (KB2509553)
                  Q2511455Critical Microsoft security update (KB2511455)
                  Q2536275Important Microsoft security update (KB2536275)
                  Q2536276Critical Microsoft security update (KB2536276)
                  Q2544893Important Microsoft security update (KB2544893)
                  Q2560656Important Microsoft security update (KB2560656)
                  Q2564958Important Microsoft security update (KB2564958)
                  Q2570947Important Microsoft security update (KB2570947)
                  Q2579686Important Microsoft security update (KB2579686)
                  Q2584146Important Microsoft security update (KB2584146)
                  Q2585542Important Microsoft security update (KB2585542)
                  Q2604115Critical Microsoft security update (KB2604115)
                  Q2618451Critical Microsoft security update (KB2618451)
                  Q2619339Critical Microsoft security update (KB2619339)
                  Q2620704Low Microsoft security update (KB2620704)
                  Q2621440Critical Microsoft security update (KB2621440)
                  Q2631813Important Microsoft security update (KB2631813)
                  Q2644615Important Microsoft security update (KB2644615)
                  Q2645640Important Microsoft security update (KB2645640)
                  Q2653956Critical Microsoft security update (KB2653956)
                  Q2654428Critical Microsoft security update (KB2654428)
                  Q2656356Critical Microsoft security update (KB2656356)
                  Q2667402Critical Microsoft security update (KB2667402)
                  Q2676562Critical Microsoft security update (KB2676562)
                  Q2685939Critical Microsoft security update (KB2685939)
                  Q2690533Important Microsoft security update (KB2690533)
                  Q2698365Critical Microsoft security update (KB2698365)
                  Q2705219Moderate Microsoft security update (KB2705219)
                  Q2706045Important Microsoft security update (KB2706045)
                  Q2712808Moderate Microsoft security update (KB2712808)
                  Q2727528Critical Microsoft security update (KB2727528)
                  Q2729452Critical Microsoft security update (KB2729452)
                  Q2736422Important Microsoft security update (KB2736422)
                  Q2742599Important Microsoft security update (KB2742599)
                  Q2743555Important Microsoft security update (KB2743555)
                  Q2753842Critical Microsoft security update (KB2753842)
                  Q2756921Important Microsoft security update (KB2756921)
                  Q2757638Critical Microsoft security update (KB2757638)
                  Q2770660Important Microsoft security update (KB2770660)
                  Q2785220Important Microsoft security update (KB2785220)
                  Q2789645Important Microsoft security update (KB2789645)
                  Q2790113Important Microsoft security update (KB2790113)
                  Q2798897Unrated Microsoft security advisory (KB2798897)
                  Q2803821Critical Microsoft security update (KB2803821)
                  Q2804579Important Microsoft security update (KB2804579)
                  Q2807986Important Microsoft security update (KB2807986)
                  Q2813170Important Microsoft security update (KB2813170)
                  Q2813347Critical Microsoft security update (KB2813347)
                  Q2813430Unrated Microsoft security advisory (KB2813430)
                  Q2820197Unrated Microsoft security advisory (KB2820197)
                  Q2830290Important Microsoft security update (KB2830290)
                  Q2832414Critical Microsoft security update (KB2832414)
                  Q2833946Critical Microsoft security update (KB2833946)
                  Q2834886Critical Microsoft security update (KB2834886)
                  Q2835361Critical Microsoft security update (KB2835361)
                  Q2835364Critical Microsoft security update (KB2835364)
                  Q2839894Important Microsoft security update (KB2839894)
                  Q2840149Moderate Microsoft security update (KB2840149)
                  Q2840631Important Microsoft security update (KB2840631)
                  Q2844286Important Microsoft security update (KB2844286)
                  Q2845187Critical Microsoft security update (KB2845187)
                  Q2845690Moderate Microsoft security update (KB2845690)
                  Q2846071Critical Microsoft security update (KB2846071)
                  Q2847927Important Microsoft security update (KB2847927)
                  Q2850851Critical Microsoft security update (KB2850851)

            
            Manage all your software licenses...
            click for Belarc's System Management products
            
            Software Licenses [Back to Top]

                  Belarc - Advisor530a7e55
                  Microsoft - Internet Explorer00371-868-0000007-85882 (Key:
                  FJ82H-XT6CR-J8D7P-XQJJ2-GPDD4)
                  Microsoft - PowerShell89383-100-0001260-04309
                  Microsoft - Windows 7 Professional
                  (x64)00371-868-0000007-85882 (Key:
                  xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx)

            
            Find unused software and reduce licensing costs...
            click for Belarc's System Management products
            
            Software Versions & Usage (mouse over i for details, click i for
            location) [Back to Top]
               ? i  Belarc - Advisor Version 8.3b
               ? i  Microsoft - .NET Framework Version 2.0.50727.4927
(32/64-bit)
                 i  Microsoft - .NET Framework Version 3.0.6920.5011 (64-bit)
                 i  Microsoft - .NET Framework Version 4.0.31106.0 (32/64-bit)
               ? i  Microsoft - Internet Explorer Version 8.00.7600.16385
    &nb



Edited: 08/08/2013 at 10:56 AM by mnguydav
 08/07/2013 10:52 AM
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mnguydav
Peon

Posts: 7
Joined: 08/06/2013

Rest of Belarc report:

 Find unused software and reduce licensing costs...
            click for Belarc's System Management products
            
            Software Versions & Usage (mouse over i for details, click i for
            location) [Back to Top]
               ı i  Belarc - Advisor Version 8.3b
               ı i  Microsoft - .NET Framework Version 2.0.50727.4927
(32/64-bit)
                 i  Microsoft - .NET Framework Version 3.0.6920.5011 (64-bit)
                 i  Microsoft - .NET Framework Version 4.0.31106.0 (32/64-bit)
               ı i  Microsoft - Internet Explorer Version 8.00.7600.16385
            (32/64-bit)     i  Microsoft - Windows Installer - Unicode Version
            5.0.7600.16385 (32/64-bit)
                 i  Microsoft - Windows Media Player Version 12.0.7600.16385
            (32/64-bit)
                 i  Microsoft - Windows Script Host Version 5.8.7600.16385
            (32/64-bit)
               ı i  Microsoft - Windows Search Version 7.00.7600.16385
            (32/64-bit)


            i Mouse over to see details, click to see where software is
            installed.
               ı Marks software last used within the past 7 days.
              ıı Marks software last used within the past 90 days, but over 7
            days ago.
             ııı Marks software last used within the past year, but over 90 days
            ago.
            ıııı Marks software last used over 1 year ago.
             Unmarked software lacks the data to determine last use.

            
            Audit your security posture...
            click for Belarc's System Management products
            
            Installed Microsoft Hotfixes [Back to Top]
            Click here to see all installed hotfixes.

 


            a. Processor clock speed is measured at computer start-up, and on
            laptops may be impacted by power option settings.
            b. Data may be transferred on the bus at one, two, or four times the
            Bus Clock rate.
            c. Memory slot contents may not add up to Installed Memory if some
            memory is not recognized by Windows.
            d. Memory slot contents is reported by the motherboard BIOS. Contact
            system vendor if slot contents are wrong.
            e. This is the manufacturer's factory installed product key rather
            than yours. You can change it to your product key here
            http://go.microsoft.com/fwlink/?LinkId=45668 for Windows, or here
            http://support.microsoft.com/?kbid=895456 for Office.
            Copyright 2000-13, Belarc, Inc. All rights reserved.
            Legal notice. U.S. Patents 5665951, 6085229 and Patents pending.

 

 

 08/07/2013 10:54 AM
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mnguydav
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Posts: 7
Joined: 08/06/2013

DXDIAG64:

------------------
System Information
------------------
Time of this report: 8/7/2013, 10:27:41
       Machine name: DAVIES-PC
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
       System Model: OptiPlex 755                
               BIOS: Phoenix ROM BIOS PLUS Version 1.10 A22
          Processor: Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz (2 CPUs), ~3.0GHz
             Memory: 4096MB RAM
Available OS Memory: 3966MB RAM
          Page File: 681MB used, 7247MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No sound card was found.  If one is expected, you should install a sound driver provided by the hardware manufacturer.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: Standard VGA Graphics Adapter
       Manufacturer: (Standard display types)
          Chip type: AMD ATOMBIOS
           DAC type: 8 bit
         Device Key: Enum\PCI\VEN_1002&DEV_674A&SUBSYS_01061002&REV_00
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a
       Current Mode: 1400 x 1050 (32 bit) (1Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model:
         Monitor Id:
        Native Mode:
        Output Type:
        Driver Name: vga
Driver File Version: 6.01.7600.16385 (English)
     Driver Version: 6.1.7600.16385
        DDI Version: unknown
       Driver Model: unknown
  Driver Attributes: Final Retail
   Driver Date/Size: 7/13/2009 19:38:47, 15360 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-240A-11CF-B333-B63CAEC2CB35}
          Vendor ID: 0x1002
          Device ID: 0x674A
          SubSys ID: 0x01061002
        Revision ID: 0x0000
 Driver Strong Name: Unknown
     Rank Of Driver: Unknown
        Video Accel:
      Deinterlace Caps: n/a
       D3D9 Overlay: n/a
            DXVA-HD: n/a
       DDraw Status: Not Available
         D3D Status: Not Available
         AGP Status: Not Available

-------------
Sound Devices
-------------
            Description:
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID:
        Manufacturer ID:
             Product ID:
                   Type:
            Driver Name:
         Driver Version:
      Driver Attributes:
            WHQL Logo'd:
          Date and Size:
            Other Files:
        Driver Provider:
         HW Accel Level: Emulation Only
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: HID-compliant consumer control device
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x00D1
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2935
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 11/20/2010 23:23:47, 343040 bytes
| Driver: usbd.sys, 7/13/2009 20:06:23, 7936 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x413C, 0x2105
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/20/2010 23:23:47, 33280 bytes
| Driver: kbdclass.sys, 7/13/2009 21:48:04, 50768 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 19:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/13/2009 21:48:04, 50768 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x045E, 0x00D1
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/13/2009 20:00:20, 31232 bytes
| Driver: mouclass.sys, 7/13/2009 21:48:27, 49216 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/20/2010 23:23:47, 63360 bytes
| Driver: sermouse.sys, 7/13/2009 20:00:20, 26624 bytes
| Driver: mouclass.sys, 7/13/2009 21:48:27, 49216 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 136.6 GB
Total Space: 152.5 GB
File System: NTFS
      Model: ST3160815AS ATA Device

      Drive: D:
      Model: TSSTcorp DVD+-RW TS-H653F ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 147456 bytes

--------------
System Devices
--------------
     Name: Intel(R) ICH9DO LPC Interface Controller - 2914
Device ID: PCI\VEN_8086&DEV_2914&SUBSYS_00000000&REV_02\3&172E68DD&0&F8
   Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 21:48:27, 15424 bytes

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_8086&DEV_29B6&SUBSYS_02111028&REV_02\3&172E68DD&0&1A
   Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.01.7600.16385 (English), 7/13/2009 21:45:45, 12352 bytes
   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 21:45:46, 48720 bytes
   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 21:52:21, 24128 bytes
   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 155520 bytes

     Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_02111028&REV_02\3&172E68DD&0&D1
   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 20:06:27, 30720 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 343040 bytes

     Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_02111028&REV_92\3&172E68DD&0&F0
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 184704 bytes

     Name: PCI Simple Communications Controller
Device ID: PCI\VEN_8086&DEV_29B4&SUBSYS_02111028&REV_02\3&172E68DD&0&18
   Driver: n/a

     Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_02111028&REV_02\3&172E68DD&0&D0
   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 20:06:27, 30720 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 343040 bytes

     Name: Intel(R) 82566DM-2 Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_10BD&SUBSYS_02111028&REV_02\3&172E68DD&0&C8
   Driver: C:\Windows\system32\DRIVERS\e1e6032e.sys, 9.13.0004.0010 (English), 6/10/2009 16:35:20, 278016 bytes

     Name: Intel(R) Q35 Express Chipset PCI Express Root Port - 29B1
Device ID: PCI\VEN_8086&DEV_29B1&SUBSYS_02111028&REV_02\3&172E68DD&0&08
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 184704 bytes

     Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_02111028&REV_02\3&172E68DD&0&EA
   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 20:06:27, 30720 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 343040 bytes

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA90&SUBSYS_AA901002&REV_00\4&DF7E780&0&0108
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 122368 bytes

     Name: Intel(R) Q35 Express Chipset Processor to I/O Controller - 29B0
Device ID: PCI\VEN_8086&DEV_29B0&SUBSYS_02111028&REV_02\3&172E68DD&0&00
   Driver: n/a

     Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_02111028&REV_02\3&172E68DD&0&E9
   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 20:06:27, 30720 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 343040 bytes

     Name: Standard VGA Graphics Adapter
Device ID: PCI\VEN_1002&DEV_674A&SUBSYS_01061002&REV_00\4&DF7E780&0&0008
   Driver: C:\Windows\system32\DRIVERS\vgapnp.sys, 6.01.7600.16385 (English), 7/13/2009 19:38:47, 29184 bytes

     Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_02111028&REV_02\3&172E68DD&0&E0
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 184704 bytes

     Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_02111028&REV_02\3&172E68DD&0&E8
   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 20:06:27, 30720 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 343040 bytes

     Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_02111028&REV_02\3&172E68DD&0&D8
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 122368 bytes

     Name: Intel(R) ICH9 Family SMBus Controller - 2930
Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_02111028&REV_02\3&172E68DD&0&FB
   Driver: n/a

     Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_02111028&REV_02\3&172E68DD&0&D7
   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 52224 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 343040 bytes

     Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_8086&DEV_2922&SUBSYS_02111028&REV_02\3&172E68DD&0&FA
   Driver: C:\Windows\system32\DRIVERS\msahci.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 31104 bytes
   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 21:45:46, 48720 bytes
   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 21:52:21, 24128 bytes
   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 155520 bytes

     Name: PCI Serial Port
Device ID: PCI\VEN_8086&DEV_29B7&SUBSYS_02111028&REV_02\3&172E68DD&0&1B
   Driver: n/a

     Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_02111028&REV_02\3&172E68DD&0&EF
   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 52224 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 343040 bytes

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17514
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17514
Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17514
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17514
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17514
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17514
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17514
Overlay Mixer2,0x00200000,1,1,,
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17514
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,,
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
NetBridge,0x00200000,2,0,netbridge.dll,6.01.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17514
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7601.17514
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17514
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17514
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17514
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17514
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17514
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17514
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17514

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

 08/08/2013 10:33 AM
User is offline View Users Profile Print this message

Author Icon
Farhad@AMD
Buffed

Posts: 86
Joined: 01/28/2008

You have 68 missing security updates !!!!!! Most of them are Microsoft Critical Upates.

BTW, this is public forum. You are exposing the serial numbers of your Software to the public. For your own protection you should delete your recent posts with DirectX and Belarc report.



-------------------------

AMD Customer Care

The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied

 08/08/2013 11:38 AM
User is offline View Users Profile Print this message

Author Icon
mnguydav
Peon

Posts: 7
Joined: 08/06/2013

Farhad, thanks  for your concern but no worries...Windows has not been activated yet so that is a generic key, not one of our real ones.  As for the security updates, I'm doing this all in a test environment, not real.   This is a fresh install of Windows 7 Pro 64-bit w/SP1.  I did not update anything else.  I'm trying to figure out what I need to do to make these v3900 boards install without crashing.  On other machines of the exact same configuration except with all Windows Updates installed, I get the same results...BSOD.  Can you see anything in the reports  that I uploaded, other than what you've said before, that is missing or incorrect that I can fix to be able to get these boards to install?

 08/08/2013 04:19 PM
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Author Icon
Farhad@AMD
Buffed

Posts: 86
Joined: 01/28/2008

Not really, given the fact you ran the reports without drivers being installed. Please keep in mind that DELL Optiplex is a Desktop platform and FirePro V3900 is a Workstation card designed for Workstation platforms. We have seen similar issues like this in the past, which required system BIOS update from PC manufacturer.

The question remains why you have chosen DELL Optiplex for V3900 or why a V3900 to be installed in an Optiplex?

Worst case scenario we need to examine the system at our premises.



-------------------------

AMD Customer Care

The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied

 08/14/2013 06:16 PM
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Author Icon
tgdrake
Peon

Posts: 5
Joined: 08/14/2013

Regarding your blue screen.

I have seen this before many times on our systems a variety of Dell's.
Disable your antivirus before installing the driver and see if you are able to get it installed. For whatever reason and not on every system but the Anti Virus interferes with the install and blue screens>
Hope this helps.

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