Topic Title: Erratic graphic operation when zooming programs
Topic Summary: Program behaves erratically when zooming in and out.
Created On: 08/14/2013 02:14 PM
Status: Post and Reply
Linear : Threading : Single : Branch
Search Topic Search Topic
Topic Tools Topic Tools
View similar topics View similar topics
View topic in raw text format. Print this topic.
 08/14/2013 02:14 PM
User is offline View Users Profile Print this message

Author Icon
tgdrake
Peon

Posts: 5
Joined: 08/14/2013

Currently have the following problem.

When trying to zoom in on the program which is 2D based the screen will start jumping around sporadically without any user intervention.
Would like to include a small vidoe of the problem in action but not sure how to attach it.
Basically we have 16 of these computers and each one is displaying the same problem, when trying to zoom in using an Intergraph based software the screen will start jumping around on the display and the only way to get out of it is to restart the computer.

I'm really hopeful that someone may have some insight as to what I can try to resolve this, I have tried the latest drivers w/catalyst control center and then using just windows drivers without the catalyst control but both scenario's have not resolved the issue.

Would like to know if anyone has an Idea of what I can try next.
Any insight would be greatly appreciated.

If you have an email address I can send you the short video, it is a .mov file.
thanks.

using 2, Firepro 5900 graphic cards w/ 4, 24" monitors and 1, 46" TV connected.
here are the specs of my system.

   Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
       System Model: Precision T3600
               BIOS: Default System BIOS
          Processor: Intel(R) Xeon(R) CPU E5-1603 0 @ 2.80GHz (4 CPUs), ~2.8GHz
             Memory: 8192MB RAM
Available OS Memory: 8118MB RAM
          Page File: 2177MB used, 14056MB available
       Card name: AMD FirePro V5900 (FireGL V)
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: ATI FirePro V (FireGL V) Graphics Adapter (0x6707)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6707&SUBSYS_2B061028&REV_00
     Display Memory: 4095 MB
   Dedicated Memory: 2030 MB
      Shared Memory: 2065 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: DELL P2412H
         Monitor Id: DELA07D
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: Displayport External
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1151 (English)
     Driver Version: 9.3.3.3000
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 2/6/2013 22:43:58, 1133360 bytes
        WHQL Logo'd: Yes

Any insight would be greatly appreciated.

thanks.



Edited: 08/14/2013 at 05:48 PM by tgdrake
 08/14/2013 05:19 PM
User is offline View Users Profile Print this message

Author Icon
Farhad@AMD
Nerfed

Posts: 59
Joined: 01/28/2008

No information on monitors and TV and how they are connected. Also no information on desktop mode (Eyefinity, cloned, extended). Meanwhile we offer 12.104.2 driver. This is an inquiry that requires more detailed information from your side, I suggest you create a support inquiry on emailcustomer.amd.com



-------------------------

AMD Customer Care

The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied

 08/14/2013 06:02 PM
User is offline View Users Profile Print this message

Author Icon
tgdrake
Peon

Posts: 5
Joined: 08/14/2013

Thanks for pointing out my lack of info.

there are 4 monitors each is a Dell 24" model P2412Hb each monitor is connected by an active display port adapter to DVI cable which is connected on the monitor via DVI.

The TV is a 46" Samsung model LH46MEBPLGA/ZA S/N:Z5CAHCJCB00691N
This is connected via the second card DVI port using a DVI to HDMI cable.
Plugged in HDMI at the TV.

All monitors are in the extended mode, so basically 5 separate displays.
The problem occurs when zooming on the TV or trying to move the program to one of the monitors.
the problem doesn't always occur it's sporadic, but when it happens the system is basically locked in a loop and you have to reboot to get out of it.

Below is my best attempt to draw a picture of how the monitors are situated in the group. 4 monitors stacked 2 on top of each other and the TV is off to the Left hand side.
____ ____
|      ||      |  __________
------  -----  |                    |
|      ||      | |                    |
 -----  -----    =========
as noted above we are currently using driver 9.3.3.3000
the above info is taken from DirectX Diag.

any insight is appreciated.

thanks.

 

 

 08/15/2013 10:57 AM
User is offline View Users Profile Print this message

Author Icon
Farhad@AMD
Nerfed

Posts: 59
Joined: 01/28/2008

Please create a service request at emailcustomer.amd.com and provide the following reports in your service request:

DirectX Report
- Click on Start => Run => Type in "dxdiag"
- For 32bit OS => Click on "Save All Information"
- For 64bit OS => Click on "DirectX64bit" => "Save All Information"
- Save the file as a .txt file

Belarc Report
http://www.belarc.com/free_download.html

EDID Report
1. Download EDID Viewer 3.0.0 from http://www.softpedia.com/progDownload/EDID-Viewer-Download-76493.html on to your Desktop
2. Run the zip file to install EDID Viewer onto your system
3. Once installed click on ELDIM EDIDViewer
4. Once the application is open, click on "Read EDID" and then "Read EDID from Windows Registry"
5. If  "Monitor Display Selection" shows up, select the appropriate Display from it and click on "Show EDID Information"
6. Once loaded, click on "File" => "Save as RTF File"

 



-------------------------

AMD Customer Care

The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied

Statistics
85489 users are registered to the AMD Support and Game forum.
There are currently 1 users logged in.

FuseTalk Hosting Executive Plan v3.2 - © 1999-2014 FuseTalk Inc. All rights reserved.