Topic Title: HPE-510t does not boot with AMD FirePro W5000 (Windows 8.1)
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Created On: 06/18/2014 07:09 PM
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 06/18/2014 07:09 PM
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mikehoopes
Peon

Posts: 5
Joined: 06/18/2014

I just purchased an AMD FirePro W5000 (TDP = 75 W) to replace my nVidia Quadro 600 (TDP = 40 W) in my 2011 HPE-510t (i7-2600, 12 GB RAM, Intel H67). Dell U2913WM monitor.

My machine will not start with the new card inserted. I upgraded the stock 300 W power supply to a 450 W Antec VP450F, but that didn't change  the startup situation. I tried DisplayPort and Dual-Link DVI-D.

Anyone been able to get the AMD FirePro working in an HP desktop of this generation?

Thanks,

Mike

 06/18/2014 07:43 PM
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stumped
Wizard

Posts: 7852
Joined: 11/13/2009

You might call support for a fast answer

Technical Support Phone Numbers

North America - United States & Canada:

Tel: 877-284-1566 (Toll Free)
FirePro, FireGL and FireMV Support by Telephone: 866-284-2093 (Toll Free – English only)
Monday - Friday: 9:00AM - 5?:00PM EST?



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 06/18/2014 08:03 PM
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Ray@AMD
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Joined: 07/30/2012

Hi Mike,

Our Community Manager Sam has alread responded to your post on Anandtech http://forums.anandtech.com/showthread.php?t=2387508 and suggested you submit a service request at the following link : http://emailcustomercare.amd.com. Once your request has been received, our workstation specialist will be better placed to assist you.



-------------------------

AMD Customer Care


 


The information presented here is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied.

 06/18/2014 09:13 PM
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mikehoopes
Peon

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Joined: 06/18/2014

Thanks - I gave them a call and got a case started. I'll post updates here if we get anywhere.

 06/21/2014 09:31 PM
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mikehoopes
Peon

Posts: 5
Joined: 06/18/2014

AMD Support took my info, but haven't responded yet. I took some advice from members of the Anandtech forum, and got a new motherboard.

Goodbye, HP......welcome, Gigabyte.

I installed a new motherboard this morning (Gigabyte H77M-D3H, ~$95 at Fry's), and everything's working well now. The installation was fairly easy (about 90 minutes); here are the only non-plug-and-play portions of the process:

1. Verified front panel power switch/indicator header with multimeter (continuity and diode test). HP/Pegatron did not provide a pinout for the header.

2. Peeled heat sink solder-side bracket off of old mother board. The solder-side insulator is half as thick now, as it de-laminated and left half of its thickness on the old board. I didn't sweat it; the voltages are way too low to pose a dielectric withstand problem.

3. Activated Intel RSD, RAID mode, and the Ethernet adapter in the BIOS (all toggles).

4. Note: the DVI-D cable didn't achieve native resolution on my 21:9 Dell U2913WM monitor. It interpolated it in 4:3 aspect ratio. When I switched to DisplayPort/Mini DisplayPort, it was correct.

It was, to date, the most painless motherboard install I've had to do, though it should be noted that I've bought pre-configured systems from Dell, Lenovo and HP for the last 10 years.

Bottom line: here are the comparative PassMark numbers.

Old HPE-510t (with Quadro 600 and SSD upgrade):

  Rating: 2785.0
  G2D: 744.0
  G3D: 705.0
  Disk: 3718.0

Upgraded with Gigabyte H77M-D3H and AMD FirePro W5000:

  Rating: 3883.0
  G2D: 703.5
  G3D: 3004.0
  Disk: 3873.6

2D performance is slightly decreased (I noticed it in Altium Designer...Quadro drivers more optimal?), but not significantly. 3D is much better.

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