Topic Title: Brightness Issue
Topic Summary: Driver update causes screen to become dim.
Created On: 09/09/2013 01:47 AM
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 09/09/2013 01:47 AM
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Sleekray
Peon

Posts: 2
Joined: 09/07/2013

Hello,

I've recently updated my graphics card driver for my laptop.

On start-up the screen will appear extremely dimly lit (about 10% brightness), despite the display adjustor indicating that the brightness is at maximum.

I have to manually switch my graphics processor through CCC, which fixes my brightness, until I restart the computer.

When I close the laptop while it's still turned on, putting it into Idle mode, and then open the laptop, it will start back up as usual, but the display will remain off.

About my device:

Device: Alienware M17XR3 (laptop)

CPU: Intel® Core? i7-2630QM processor 2.00 GHz with Turbo Boost 2.0 up to 2.90 GHz

Memory: 6GB 1333MHz DDR3 SDRAM (1 x 2GB + 1 x 4GB)

Graphics Processor: AMD Radeon HD 6870M (no overclock)

CCC version: 2011.0609.2331.40394

Operating System: Windows 7 Home Premium 64-bit (service pack 1)

Thanks for your wisdom.

 09/09/2013 04:44 AM
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Eydee
Ninja Zombie Killer

Posts: 4847
Joined: 12/27/2008

Go back to the driver download page, the solution is written right there. Sometimes read what you do, not just click links out of routine.



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CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 09/09/2013 04:53 AM
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bondonin
Peon

Posts: 10
Joined: 09/07/2013

No idea whats causing the low brightness. It might be some setting somewhere.

The blank screen after waking from sleep is a fairly/very? common problem. I faced it myself and had to turn OFF the auto sleep under the power options (change put computer to sleep to never). Manually setting the pc to sleep (through the kb or win start option) works fine when it wakes though.

You didn't state the upgraded driver version, but my early investigation of cat 13.4 seems to show that the wake from sleep works ok.

 09/09/2013 04:57 AM
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bondonin
Peon

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Joined: 09/07/2013

Originally posted by: Eydee Go back to the driver download page, the solution is written right there. Sometimes read what you do, not just click links out of routine.

 

No the driver download page does not list the solution for the brightness problem nor the blank screen after waking from sleep.

Not waking from sleep is a common issue for users of radeon cards. Theres a thread on the 3rd page.

http://forums.amd.com/game/messageview.cfm?catid=454&threadid=166954&enterthread=y

 

 09/09/2013 05:20 AM
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Eydee
Ninja Zombie Killer

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Originally posted by: bondoninNo the driver download page does not list the solution for the brightness problem nor the blank screen after waking from sleep.

Yesk, it does. Let me quote it then:

  If you experience difficulty while using the generic AMD Catalyst Mobility drivers, we recommend reverting to the driver provided by your notebook vendor. Please contact your notebook vendor for their most recent graphics drivers.

And if you follow the info link on the botton of the page:

The AMD Mobility Radeon™ graphics driver supplied by the notebook manufacturer is customized for the built-in display and the features and functions specific to the notebook. It is recommended to use the drivers provided by the notebook manufacturer.

Any more questions?



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CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 09/09/2013 12:45 PM
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stumped
Wizard

Posts: 7071
Joined: 11/13/2009

Go to your computer control panel and check the settings in the Mobility Center and your advanced settings in Power options.



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Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 * A clear conscience is usually a sign of bad memory *

 09/18/2013 06:03 PM
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Zivadin
Peon

Posts: 2
Joined: 09/18/2013

I`ve had similar issue with my nvidia gtx 470 it also made some problems after waking up from sleep mode so i`ve reverted to some older drivers to solve it 



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