Topic Title: Radeon HD 6990M crashes
Topic Summary: Driver problem? Graphics Card bad?
Created On: 10/16/2013 07:03 AM
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 10/16/2013 07:03 AM
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Aldo
Peon

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Joined: 10/16/2013

Hello,

I really need help here. I have a sager built on a Clevo p170HMx. I've been using it for less than 2 years, and a week ago, while on youtube, the 6990M crashed. I turned the laptop off and on again, and it started crashing on windows startup screen. No error messages, no blue screen, just crashed.

When in safe mode, it works with no problem. I checked and its not a RAM issue, nor motherboard problem.

Uninstalled the radeon driver, and windows started up normally.

I tried installing many driver versions, most of them did the same: crash at windows startup. A couple of them, crashed from 1 to 5 minutes after startup.

I really need to get this solved, as I use this laptop for working purposes. I really won't like to replace the graphics card, because -beside it was very hard to find it in an online store, it was almost half the price of my laptop. That would make me stay away of ati forever.

I have been reading a lot on forums, and many said that driver problems were causing the card to sudden overheats, and the caracteristics of my problem, suggest that the card is bad.

I didn't find a way to contact amd technical support, which is a shame.

I'd like to know if theres a way I can fix this. Don't want to think it is ATI's fault. How can a manufacturer release a driver that kills its hardware?

(My card was never overclocked, and its been almost a year I don't game on it. I use it for audio recording purposes).

Aldo 

 10/16/2013 08:14 AM
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stumped
Wizard

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Originally posted by: Aldo  I really won't like to replace the graphics card, because -beside it was very hard to find it in an online store, it was almost half the price of my laptop. That would make me stay away of ati forever. I have been reading a lot on forums, and many said that driver problems were causing the card to sudden overheats, and the caracteristics of my problem, suggest that the card is bad. I didn't find a way to contact amd technical support, which is a shame. I'd like to know if theres a way I can fix this. Don't want to think it is ATI's fault. How can a manufacturer release a driver that kills its hardware? (My card was never overclocked, and its been almost a year I don't game on it. I use it for audio recording purposes). Aldo 

Every driver download page has a "issue report form". What drivers were you using? Chances are you are right...it's not AMD's fault.  Try blowing the dust out of the cooling vents...and go to Clevo and reinstall the original drivers from them.

You could also download and run GPU-Z and CPU-Z to check the highest temperature reached by you gpu and processor.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *



Edited: 10/16/2013 at 08:38 AM by stumped
 10/17/2013 11:58 PM
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Aldo
Peon

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Joined: 10/16/2013

Original drivers that came with the laptop didn't fix it. I also cleaned up the cooling vents.

I didn't try repasting it yet.

Thanks Stumped for your help!

It seems like a lot of 6990M have this problem. Just bought another graphics card.

If repasting does fix the problem, I'll post it here in case this happens to someone else. 

 11/26/2013 07:29 PM
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GiantSekki
Peon

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Joined: 11/26/2013

Hi Aldo,

I'm not sure if we had/have the same problem or not.  But my screen would go BLACK forever after the windows load screen. 

By instinct, I did almost exactly what you did (safe-mode).  After disabling the 6990m in the device manager, everything was working fine.  By fine, I mean, I was obligated to use the Intel HD 3000 on-board card that is defaulted on the motherboard. 

Unfortunetly, the 6990m is the latest video card that will fit into my rig (Alienware m17xR3) without overheating issues.  I have purchased a replacement card on eBay and it seems there was a compatibility issue.  Luckily, the seller is accepting a return/refund even though his auction stated there were no refunds/returns. 

Where did you get your replacement card and did you replace it with another 6990m?

I have also started a topic relating to this issue.

 11/30/2013 03:56 PM
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bledsdeppal
Peon

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hi! exactly the same problem on 6970Ms :-( See: http://forums.amd.com/game/messageview.cfm?catid=492&threadid=169449&enterthread=y

 12/20/2013 07:18 AM
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Arcteryx
Peon

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Originally posted by: GiantSekki Hi Aldo,

 

I'm not sure if we had/have the same problem or not.  But my screen would go BLACK forever after the windows load screen. 

 

By instinct, I did almost exactly what you did (safe-mode).  After disabling the 6990m in the device manager, everything was working fine.  By fine, I mean, I was obligated to use the Intel HD 3000 on-board card that is defaulted on the motherboard. 

 

Unfortunetly, the 6990m is the latest video card that will fit into my rig (Alienware m17xR3) without overheating issues.  I have purchased a replacement card on eBay and it seems there was a compatibility issue.  Luckily, the seller is accepting a return/refund even though his auction stated there were no refunds/returns. 

 

Where did you get your replacement card and did you replace it with another 6990m?

 

I have also started a topic relating to this issue.

 

 

We have the same laptops and the exact same problem. I had been fighting with this for months, formated my laptop twice, opened it a few times, tried every single driver available, but nothing worked. My gaming years are kinda gone, but I still like to play some times. Plus I want my laptop to do whatever I paid for it to do. I was about to buy a new one when I read that you could try baking the card as a last resort. So I thought wth, it's not under warranty anymore anyway, I have tried everything. 8 minutes in 350F and boom.. card works fine. I could not belive it. Once I plugged it in again, it worked as if it never had a problem. I played Crysis 3 for 6 hours.

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