Topic Title: screen freeze and horizontal lines/artifacts
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Created On: 11/13/2013 10:23 AM
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 11/13/2013 10:23 AM
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papay
Peon

Posts: 3
Joined: 11/13/2013

i have a acer laptop with these specs:

Time of this report: 11/13/2013, 17:08:45

       Machine name: 

   Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.111025-1505)

           Language: Turkish (Regional Setting: Turkish)

System Manufacturer: Acer

       System Model: Aspire 6930G     

               BIOS: ZK2 v0.3236 3B36

          Processor: Intel(R) Core(TM)2 Duo CPU     T6400  @ 2.00GHz (2 CPUs), ~2.0GHz

             Memory: 4096MB RAM

Available OS Memory: 3036MB RAM

          Page File: 1348MB used, 4723MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

 System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 32bit Unicode

 

Card name: ATI Mobility Radeon HD 4650

       Manufacturer: ATI Technologies Inc.

          Chip type: ATI display adapter (0x9480)

           DAC type: Internal DAC(400MHz)

         Device Key: Enum\PCI\VEN_1002&DEV_9480&SUBSYS_015E1025&REV_00

     Display Memory: 2280 MB

   Dedicated Memory: 1017 MB

      Shared Memory: 1262 MB

       Current Mode: 1366 x 768 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: unknown

         Monitor Id: SEC304C

        Native Mode: 1366 x 768(p) (59.998Hz)

        Output Type: Internal

        Driver Name: aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap

Driver File Version: 8.17.0010.1077 (English)

     Driver Version: 8.850.0.0

        DDI Version: 10.1

       Driver Model: WDDM 1.1

  Driver Attributes: Final Retail

   Driver Date/Size: 4/20/2011 04:09:04, 676864 bytes

        WHQL Logo'd: n/a

    WHQL Date Stamp: n/a

  Device Identifier: {D7B71EE2-D7C0-11CF-A077-5421BEC2C535}

          Vendor ID: 0x1002

          Device ID: 0x9480

          SubSys ID: 0x015E1025

        Revision ID: 0x0000

 Driver Strong Name: oem5.inf:ATI.Mfg.NTx86.6.1:ati2mtag_M9x:8.850.0.0ci\ven_1002&dev_9480

     Rank Of Driver: 00E62001

        Video Accel: ModeMPEG2_A ModeMPEG2_C 

   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

       D3D9 Overlay: Not Supported

            DXVA-HD: Not Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

 

issue: when i playing games (problem ONLY occur when playing games) my screen suddenly freezes with vertical lines on it. then 2 seconds later, sound fades. after 5 seconds screen image slowly fades into white blank screen. pc still running but dont respond anything. so i have to reboot. this happens randomly when playing game. sometimes first 30 seconds on game, and sometimes playing after 1 hour.

 

this happens when playing relatively high system requiring games. i mean it never happened when playing call of duty 2 or age of empires 3 or dota 2. it happens when playing skyrim, fallout: new vegas and company of heroes.

interesting thing is it happens so frequently with fallout (tough this game has not higher requirement than other two). another interesting thing is at first it was not frequent like now. i mean my save file gets bigger = more frequent freeze.

i tried many things. i cleaned fans for heating. but i dont think overheating is problem. i started game in window mode, with other application "speedfan". this application monitores temperature of components. when computer freezes temparatures was about 45-55 C so this is not about overheating.

 

thank you for your interests, sorry for my english

 11/15/2013 09:39 AM
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Marc@AMD
Forum Moderator

Posts: 774
Joined: 07/30/2012

If you do a lot of gaming, I would consider getting yourself a cooling 'pad' for the laptop.  If it is crashing in those intesive 3D Games, it does suggest it is an overheating/bad hardware issue as the root cause.

If you drop the graphics settings in those games that do crash, what happens?  No crash, or does it last longer before it crashes?

;Marc



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AMD Customer Care

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 11/15/2013 11:43 AM
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papay
Peon

Posts: 3
Joined: 11/13/2013

Originally posted by: Marc@AMD If you do a lot of gaming, I would consider getting yourself a cooling 'pad' for the laptop.  If it is crashing in those intesive 3D Games, it does suggest it is an overheating/bad hardware issue as the root cause. If you drop the graphics settings in those games that do crash, what happens?  No crash, or does it last longer before it crashes?

 

;Marc

 

 

thank you for answering. i monitored temperatures of both gpu and graphics card when playing. i used application called "hwmonitor" this time.

temperatures was normal when my screen frozen. i tested many times but temperatures rarely go over 70 C. i m also using cooler pad, and cleaned vents.

i am playing games with very low graphic settings. i tried to lower settings as you said in your last post. but nothing changed appearantly. laptop still freezes randomly, with same frequency.

what is problem, is there a possibility for graphics card corrupted, or ram?

thank you again. im looking forward for your answer.

 11/23/2013 08:06 AM
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papay
Peon

Posts: 3
Joined: 11/13/2013

will you ***** answer me

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