Topic Title: HEEEELP :( AMD catalyst mobilty driver problem
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Created On: 05/15/2014 08:32 PM
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 05/15/2014 08:32 PM
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seraph
Peon

Posts: 6
Joined: 05/15/2014

Hi, first time here, I'm having quite a problem, I have an Asus g73jh notebook, my video card is ATI 5870 HD, right now I have the 13.12 driver version, today i checked at the AMD page for a driver update and I found the 14.4 update recommended for my notebook, so I downloaded it, installed it, and the driver version remained 13.12, and my screen started to get pixelated, I had to do system resotore....has anyone encountered thos problem too? and has anyone a solution for this?

 

Thanks

Alex

 05/15/2014 08:37 PM
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stumped
Wizard

Posts: 7851
Joined: 11/13/2009

The old drivers must be removed first...plus check for Windows update, etc.

To perform a 'clean install' of AMD graphics drivers:

1. IMPORTANT: All Windows Updates should be current, including the 'optional/suggested' updates
2. IMPORTANT: Disable all anti-virus/ad blockers/anti-malware/ anti-anything before trying to install
3. IMPORTANT: Netframework is required and must be the latest version. (from Windows Update)

Create a system restore point before, just in caes.

Download the drivers for your computer to the desktop. 

  Delete existing drivers from your computer:

In computer control panel select 'uninstall a program'
For computers with Intel processors:
Select AMD install manager and choose 'express uninstall all AMD software'
Including the install manager.

For computers with AMD processors:
Select AMD install manager and 'custom uninstall' the graphics drivers and CCC only.

 Reboot

Install the new driver suite.

Reboot

NOTE! Certain laptop configurations are not compatible with AMD's Mobility Catalyst™ Driver.
      AMD provides generic graphics drivers for most laptop brands and models for the Mobility Radeon™ HD series of graphics cards.
      If the AMD Mobility Radeon Driver Verification tool reports that the hardware is incompatible, then the notebook manufacturer is the exclusive provider of the graphics drivers for your notebook. (GPU-28041)
      Sony, Toshiba, and Panasonic will not accept generic drivers. Get drivers from manufacturers support site.
      Laptops with 'switchable' graphics must use manufacturer supplied drivers.

 



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 05/15/2014 08:57 PM
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seraph
Peon

Posts: 6
Joined: 05/15/2014

Thank you very much , already installing the optional/suggested updates, the other ones I already have them including Netframework, I'llet you know how it went....just I have another question regarding the unistall, the AMD clean unistall utilty it's just another l way to uninstall right? I'm going to do it the way you told me anyways

 05/16/2014 01:40 AM
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seraph
Peon

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Joined: 05/15/2014

I had to go when i was installing, they didn't get installed afterall, they were only language change options and bing desktop.....well anyways, i tried to do with out those cause they were taking a lot of time, and lucky me it worked, I unistalled the catalyst just as you wrote and worked like a charm, so far so good, thanks man

 05/16/2014 02:00 AM
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stumped
Wizard

Posts: 7851
Joined: 11/13/2009

Glad you got it sorted out.  I would not use the AMD uninstall tool until some work has been done on it.....too many people have had large issues after using it.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 05/17/2014 07:50 PM
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stumped
Wizard

Posts: 7851
Joined: 11/13/2009

Originally posted by: seraph I had to go when i was installing, they didn't get installed afterall, they were only language change options and bing desktop.....well anyways, i tried to do with out those cause they were taking a lot of time

You did good..installing the bs like Bing and Bing toolbar is way not necessary...but its hard to explain. The main thing is, the important things like .netframework updates are only available as 'optional'. People who depend on the "Install critical updates automatically" never check to see what is 'optional'.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

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