I was not sure where to post this so I hope I am in the right subforum.
I have a Dell Inspiron 7520 with switchable graphics - an Intel(R) HG Graphics 4000 (Microsoft Corporation - WDDM 1.2) running driver 126.96.36.19968 from 5/26/2012 and AMD Radeon HD 7700M Series running driver 188.8.131.52 from 4/17/2014.
When I got my laptop back in 2012 the AMD card did not work at all. Catalyst Control Center wouldn't open and on Device Manager there would appear a yellow exclamation point. For one year I emailed Dell and called Dell and IM'ed Dell over this. They even did the remote access and updated the drivers they thought it needed. Nothing worked but they refused to say it was a faulty computer. I was finally able to get the graphics card functioning - I can't remember what I did - and it worked great up until I bought Sim City 5. The game kept saying my graphics card driver was old. I tried updating through Device Manager and it kept saying that it was the most recent driver, I went to AMD and updated and it would say it updated but the driver date still said 2012, when I knew I downloaded a 2014 driver. I finally used the "uninstall" tool and uninstalled the old driver and it's components and reinstalled the 2014 driver. It worked and the game ran beautifully. I had no issues that I knew of.
Two weeks later I tried to connect a device to my USB and it didn't work. None of my USB ports worked. I contacted Dell and they said since I let my warranty expire (they never were any help while it was still active!) they could not help, or I could pay $120. Nope. I tried a lot of things to get them going but could not find the cause of the issue with the USB ports. I decided to not worry about it that night and decided to instead start playing Need for Speed World: Online for a bit. I installed some Windows updates first and one of them had to do with graphics. After that install when I opened NFSW the resolution was very small, despite being set on it's usual 1980 x 1080-ish which is exactly what my screen resolution is. Oddly enough, the world itself looks normal, but pop ups and text within the game is very small. This had never been an issue before. I ended up needing to restart the laptop for something and when it turned back on it blue screened during startup. It automatically restarts so it blue screened about three times before giving me advanced start up options. I Googled the error code it had given me and it said that the blue screen was due to corrupt graphic card driver. I ended up doing a refresh in hopes of fixing the graphics card driver error and the USBs. When the laptop finished my USBs did work, but my AMD was back to nonfunctional. (just like when I got the laptop in 2012) I uninstalled the driver and reinstalled 2014 and now I no longer have the yellow exclamation point and the card appears to be working. I have certain games set to use it in CCC. Unfortunately, despite the refresh the resolution within the game is still tiny! I think resolution is the word for it. Nothing else is messed up. Not sure about any other games since I currently have nothing else installed.
After all that - what can I do? How do I fix this. Everything I have found on the forums point to the graphics card but I don't know what's wrong with it. I do know that my Intel's driver is outdated but Device Manager says I have the newest version and when I try to download a new version it tells me it isn't compatible.
The refresh wiped out all of my games, so the only one I have right now is NFSW. As far as game play everything is smooth. It is just all of the maps and text and pop ups that are tiny.
Does anyone have any idea why the game has changed and how I can fiz it? Also, does anyone else have any experience or advice as far as the switchable graphics? How do I keep them updated, etc.
I know this was a long post and I thank you for reading it. I have been fighting with my AMD card for two years and I am ready for it to work well!
Update 5/24/2014 7:57 PM - Just played Need For Speed World for a bit and it was painfully laggy. I doubt it is my Internet speed; (Internet is plenty fast) I am putting money on my Graphics Card.
09:02 PM by