Topic Title: 6470m
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Created On: 05/27/2014 01:49 PM
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 05/27/2014 01:49 PM
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SandecKo
Peon

Posts: 6
Joined: 05/27/2014

Hello everyone,

I'm having a serious issue. I have the Radeon 6470M and after I install the latest update, or any other update,  after the display driver is installed, my screen is dimmed to 1% and there is nothing that i can do, but rollback to my previous driver, which dates from 2011. Any ideas to solve the problem? Thanks!


 Intel Core i3 - 2310m ~2.10 GHz

 Radeon HD 6470M

 750 GB Hard Disk

 Windows 7 Ultimate

 4 Gb Ram

 05/27/2014 02:43 PM
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stumped
Wizard

Posts: 7249
Joined: 11/13/2009

Is it a Asus? What is the laptop manufacturer and model number?



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 05/27/2014 07:21 PM
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SandecKo
Peon

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Joined: 05/27/2014

Originally posted by: stumped Is it a Asus? What is the laptop manufacturer and model number?

 

Yes, it's an ASUS. If i'm not wrong it's ASUS K54LY. For now i have the driver from the manufacturer's site, it's ok, but it dates since April 2011 as I said and i really don't get it why I get the 1% dimmed screen after i try to update to latest driver or any other driver. 

P.S. I did a OS reinstall today and still the same problem

Thanks!

 05/27/2014 10:47 PM
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stumped
Wizard

Posts: 7249
Joined: 11/13/2009

This is a problem with Asus laptops. If you plug in a external monitor, it works fine....but the built in screen will be black/dark. 13.4 drivers seem to be the sweet spot.

Please report this to AMD support

http://www.amdsurveys.com/se.ashx?s=5A1E27D25AD12B16



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 05/28/2014 02:11 AM
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SandecKo
Peon

Posts: 6
Joined: 05/27/2014

Originally posted by: stumped This is a problem with Asus laptops. If you plug in a external monitor, it works fine....but the built in screen will be black/dark. 13.4 drivers seem to be the sweet spot.

 

Please report this to AMD support

 

http://www.amdsurveys.com/se.ashx?s=5A1E27D25AD12B16

 

Thank you for your answers, i will try with the 13.4 drivers and will come back with the details.

Have a nice day! 

 05/28/2014 03:08 AM
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SandecKo
Peon

Posts: 6
Joined: 05/27/2014

Originally posted by: stumped This is a problem with Asus laptops. If you plug in a external monitor, it works fine....but the built in screen will be black/dark. 13.4 drivers seem to be the sweet spot.

 

Please report this to AMD support

 

http://www.amdsurveys.com/se.ashx?s=5A1E27D25AD12B16

 

I installed 13.4 Drivers but Catalyst tells me that only my Hd audio driver is out of date, the display driver being up to date...I'm so confused

 05/28/2014 11:37 AM
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stumped
Wizard

Posts: 7249
Joined: 11/13/2009

If you have issues after installing AMD driver suites, this is one method you can try.

To perform a 'clean install' of AMD graphics drivers:

You should make a system restore point before attempting, just in case

1. IMPORTANT: All Windows Updates should be current, including the 'optional/suggested' updates
2. IMPORTANT: Disable all anti-virus/ad blockers/anti-malware/ anti-anything before trying to install
3. IMPORTANT: Netframework is required and must be the latest version. (from Windows Update)

Download the drivers for your computer to the desktop. Follow steps 1-5 ( http://support.amd.com/en-us/download ).
 Do not use 'auto-detect and install.

Delete existing drivers from your computer:

In computer control panel select 'uninstall a program'
For computers with Intel processors:
Select AMD install manager and choose 'express uninstall all AMD software'
Including the install manager.

For computers with AMD processors:
Select AMD install manager and 'custom uninstall' the graphics drivers and CCC only.

Reboot into 'safe mode'
In safe mode run Driver Fusion  http://treexy.com/ (free version).
Select AMD graphics, analyse and delete all it finds.

Reboot

Install the new driver suite.

NOTE! Certain laptop configurations are not compatible with AMD's Mobility Catalyst™ Driver.
      AMD provides graphics drivers for most laptop brands and models for the Mobility Radeon™ HD series of graphics cards.
      If the AMD Mobility Radeon Driver Verification tool reports that the hardware is incompatible, then the notebook manufacturer is the exclusive provider of the graphics drivers for your notebook. (GPU-28041)
      Sony, Toshiba, and Panasonic will not accept generic drivers. Get drivers from manufacturers support site.
      Laptops with 'switchable' graphics must use manufacturer supplied drivers.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 05/28/2014 03:37 PM
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SandecKo
Peon

Posts: 6
Joined: 05/27/2014

Awesome! 

 

Been there, done that! Still no change, i really don't get it! Anyway, thank you for replying and for all your time and maybe it's time i switch to another configuration, a newer one, and maybe not ASUS. Thanks a lot again for your time.

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