Topic Title: Help! 5870M Drivers Won't Allow Windows to Shutdown or Restart
Topic Summary: No Drivers = PC shutdown, and Drivers = No Shutdown
Created On: 07/27/2014 04:24 PM
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 07/27/2014 04:24 PM
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Joined: 07/27/2014


Alienware notebook will not shutdown/restart like it should. Is there a file I need to install with the lastest drivers, or what?

See issue details below. I have uninstalled Windows 4 times and updated thoroughly before installing drivers. I'm sure it's the video card drivers as explained below. Any and all help to solve this issue is most appreciated.

Please keep in mind, I do not have the technical experience or know the terminology that most possess. I will be happy to answer your questions to the best of my ability. Thank you.

Graphics Card
-AMD Mobility Radeon 5870M

AMD Catalyst Driver Version, and Driver History
- Current = v14.4, Have tried back to v11.10

Operating System
- Windows 7 64-bit; with all of the latest updates as of 07/25/14.

Issue Details
After weeks of troubleshooting the issue, it appears that when the drivers for the above mention video card are installed and/or the video card is enabled, the notebook will not shutdown or restart through the Start menu. I have to manually reboot with the power button.

When I uninstall the drivers or disable the card, the PC will shutdown/restart like it should.

Motherboard or System Make & Model
Alienware M17x R2

Power Supply

Don't Know

Display Device(s) and Connection(s) Used
-Alienware HD Screen (Notebook)

Applications and Games

CPU Details
Intel  I7-740QM, 1.73, 6MB

Motherboard BIOS Version
Bios A10

System Memory Type & Amount
Unknown Make: DUAL IN-LINE MEMORY MODULE, 4GB, 1333MHZ, 512X64, 8K, 204= 8GB total

Additional Hardware
N/A Stock

Edited: 07/28/2014 at 04:45 PM by BarBerQ
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